Access to Banner, Hyperion, BDM, and Nolij requires approval from “Data Owners” for the data an employee is wishing to access.
To request access an employee must complete the Banner/Hyperion/BDM/Nolij Access Form and obtain the appropriate signatures as detailed on the form.
Where to find the Access Form:
- Log in to MyFIT
- Select InsideFIT page on the left-hand side
- Scroll to the bottom of the page to find Quick links and click on Forms
- Click the link IT Forms
- Select Banner/Hyperion/BDM/Nolij Access Form
I. What to do prior to submitting a project request to IT?
1. Think about your goals: What is it that you want to accomplish with this project?
2. Check your finances: As a general rule, IT does not fund departmental or divisional projects. Adequate funding is required for any project to be approved
3. Time: Nothing impedes project success more than unrealistic timelines. Realistic project timelines provide for increased efficiencies and better resource management.
4. Look but don’t buy: If you have already completed some research and have identified a solution, that you think will work for you, please, do not purchase anything before contacting IT.
II. How to submit your project request to IT?
1. Complete an IT project request form.
2. IT will contact you for an initial discussion. The purpose of this contact is to help clarify your requirements and discuss other functional or operational issues.
3 Your potential project will be reviewed and if appropriate forwarded to the Technology Advisory Committee (TAC) for Review. If accepted, your project will be prioritized and placed in the IT Project Portfolio.
III. What happens after your project is accepted?
1. Initial IT resources are allocated to the project.
2. An IT representative will contact you and a project kick-off meeting will be scheduled. The meeting agenda will include:
– A general discussion about the entire project and timeline.
– Discussion of the project participant roles and responsibilities.
– An introduction of ITâ™s simplified 5 phase project structure:
– Discussion of initial next steps including initial schedule, procedures requirements gathering, etc.
IV. What is an exemplary project?
‘In an exemplary project, the client’s stated goals are realized within the finished product’
– For the results to match your intentions, they must be explicitly known beforehand. We must know what we are aiming for.
– A logical, step-by-step, plan is the roadmap towards the desired results. A plan needs to be in place prior to the start of any implementation.
– The project initiation and execution process is collaborative, within a supportive environment, where all participants clearly understand their own and each other’s roles and responsibilities.
– A realistic schedule, that reflects the actual and complete scope of the project, is a fundamental and mandatory requirement.
A generic email account provides a unique email address and mailbox that is generally used as a contact method for a specific service or group.
An FIT employee must be named the account owner and will be held responsible for the administration of the account, including password changes. While the service is only available to college employees, student clubs may request a generic account through the Office of Student Life, where an employee sponsor will assume responsibility for the account.
Once logged in to your account.
Select Account Management > Generic Email Account > Create Generic Account.
Once a ticket is submitted, please allow 1 to 2 days for the generic account to be created. Once the account is created, you will be notified via your FIT email.
Related Policies
How to report phishing:
1. Click the three dots next to the reply arrow next to “Reply and then select “Report Phishing” from the menu
Click “Report Phishing Message” in the message window.
The email will be moved to Spam. You may delete the email from Spam. If you accidentally mark a message as phishing, navigate to the email in Spam repeat step 1 and select “Report not phishing” and the email will return to your inbox.
Learn how to identify phishing. View our Phishing Guide.
On June 9, 2021, FIT launched Self-Service Password Reset (SSPR) from Microsoft. See Change Announcement to learn more.
- You must know your current FIT Password to register; you cannot register if you have an expired password.
- You will need to register for Self-Service Password Reset (SSPR) in order to change your password without TechHelp assistance.
- If you have not completed the registration steps outlined below before your password expired or need assistance with a generic email account (i.e., [email protected]), please contact TechHelp for support.
1. Click the “Register to use SSPR” button on this page or from the Password Help Center to be directed to the Self-Service Password Reset (SSPR) registration page. Note you will be redirected to a Microsoft page as our SSPR is a Microsoft product.
2. Enter your FIT email address and click the “Next” button.
Note: the page will load with a Microsoft logo, the FIT logo will appear after you enter a valid FIT email address.
3. Enter your FIT password and click the “Sign in” button.
4. Enter your response to “Stay signed in?” Recommended: If you are on a shared computer select “No”.
5. You will be presented with a screen to configure your phone and/or email to use the Self-Service Password Reset. You’ll need to set up at least one of the options in order to access your Office 365 account and use Self-Service Password Reset.
Click “Set it up now” next to the option you wish to register.
Please note: if you have already registered you will be presented with an option to change or verify your authentication details.
6. Enter your authentication details and verification code. Please note it may take a few minutes to receive your verification code.
Phone Example:
Enter your phone number, then select. Select “text me” or “call me”
If you selected “text me” check your phone for the verification code sent. If you selected “call me” you will receive a phone call with an automated recording, press # to hear the verification code, please note if you have call screening the recording will start automatically when the call “appears” to be picked up.
Email Example:
Enter an email address you have access to that is not your FIT email address. Select “email me”
7. Click the “finish” button. You are now registered to use Self-Service Password Reset (SSPR)!
Note: if you need to change or update your Authentication methods click “Change” and follow steps 6 and 7 again.
8. You will automatically be redirected to your Office 365 Account, My Apps page.
You may continue with using the Office 365 apps you have access to or sign out when you are finished.
To sign out: click on your initials in the upper right-hand corner and click on Sign Out.
Related Self-Service Article
Where are Campus Pay Kiosk located?
- Outside Student Dining Hall – Dubinsky Center
- Computer Commons CC15 – Feldman Center Basement
- Outside PrintFX – Pomerantz Center D529A
- FIT Library 5th Floor – Goodman Center
How much are Pay-for-Print services?
Printouts Cost:
10 cents for black and white
90 cents for color
Tech Tip:
Letter 8.5 x 11 cost is the same as tabloid 11 x 17
Pay-for-Print Limitations
- There is no printing from personal devices (laptops, phones, etc.)
- No duplex (double-sided) printing
- No custom paper stock (must use paper supplied in printers)
- Only paper size selections acceptable are: US Letter 8.5. x 11 (Portrait or Landscape), Tabloid 11 x 17 (Portrait) and Ledger 17 x 11 (Landscape)
- No B&W printing from Mac computers in the Library (use Windows) or convert the files to grayscale
- Printers in classrooms and labs are set to “Draft” or “Eco-mode” for faster printing and to use minimal ink. For photo or presentation-grade prints, please visit PrintFX and FabLab for professional printing services
Pay-for-Print Printer Selection on a Windows Computer
Pay-for-Print Printer Selection on a Mac Computer
Deletion and Canceling of Print Jobs
Print jobs are not released until after you have entered your network password at the print release station and selected which jobs you wish to release. Jobs that have not been released within 10 hours will be deleted from the printer queue. If you wish, you may also select the job from the Print Release Station and select Delete.
You can help protect a sensitive or confidential document from unwanted edits by assigning a password. You can also prevent a document from being opened. Follow the instructions in the links below to review the instructions available from Microsoft.
In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status.
To use the self-service portal, go to TechHelp.fitnyc.edu and log in with your FIT username and password, no need to create a new login or password.
Cant’ login? Email [email protected].
We are very pleased to announce that as of September 14, 2016; you will be able to use your FIT password to access your Microsoft Office 365 account, no need to manage a separate password for this service.
If you are unable to sign into your Microsoft Office 365 account, please verify that you can sign into MyFIT. If you are able to sign into MyFIT, please contact TechHelp so we may assist you with your password.
What is spam?
Spam is electronic junk mail. Unwanted messages sent to a large number of recipients.
Why are emails marked as spam?
- You previously marked these messages as spam by clicking the “Report spam” or “Report phishing” button. Both actions will send the message to your Spam folder and remove it from your Inbox.
- Gmail automated detections system identified the message as suspicious and marked it as spam
How do I keep a message from going to spam?
It is important to check your spam periodically because all messages that have been in spam for more than 30 days will automatically be deleted.
How to delete spam
- Go to spam
- Select the messages you wish to delete the click “Delete forever” or click “Delete all spam messages now”
- Messages deleted from spam cannot be restored
- All messages that have been in spam for more than 30 days will automatically be deleted
- You will see the message “Hooray, no spam here!” when your spam is empty