In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status. To use the self-service portal, go to TechHelp.fitnyc.edu and log in with your FIT username and password, no need to create a new login […]
1. Check to see if the jack visually broken: 2. Plug one end of the Ethernet cable in your computer and the other end into the room jack- Blue Jack (Kaufman Hall)- Red Jack (Alumni, Nagler or Coed)What if the cover is missing?You may need to perform the following steps while plugged into each jack […]
By default, many devices are set to automatically connect to known wireless networks (like FITAIR). If you change your FIT password you must update the devices connect to FITAIR with your new password. If you neglect to take this step your devices will attempt to automatically connect to FITAIR with an invalid password causing your […]
FITGUEST:There are two types of usages for our guest network: daily or long-term. Usage of FITGuest only allows for limited WiFi service, this does not include access to any other of FIT programs or services. Daily Pass:Events or guests requiring WiFi access for the day will be supplied with a temporary username and password that […]
A media access control address (MAC address), unique identifier for your device connecting to a network, sometimes called physicall address. An Internet Protocol address (IP Address), is a unique string of numbers separated by periods that identifies each computer over a network. You will need to know how to obtain your MAC address to register […]
To register a device to the Wired Network at FIT, you will need to find the device’s MAC Address. You may register up to three compatible devices to the Wired Network when you are on campus; you will not be able to register devices when you are off-campus. Once a device is registered, it will automatically connect to the FIT […]
Follow the instructions below when connecting to FITAIR for the first time on your iOS device. If you were previously connected or recently updated your phones operating system you may need to first “Forget FITAIR” then perform the instructions below.
Computer Labs