Happening Now

  • Upgrade Definition Closeup Showing Software Update

    Critical maintenance: Aug. 15th 6:30 – 8:30 AM

    Thursday, August 15, from 6:30 to 8:30 am, the Division of Information Technology must perform critical maintenance.During this time, the following IT-supported services will not be available:Banner (all Banner services)MyFIT (including grades, bill payment, and registration)The following IT-supported services will be available during this time:Blackboard (FIT’s learning management system) — Go directly to fitnyc.open.suny.eduG Suite […]

  • Miniature Technicians Connecting Network Cable

    Maintenance on the MyFIT portal may require you to clear browser cache on or after 8/14

    Maintenance on the MyFIT portal: August 14th The Division of Information Technology will be performing maintenance on the MyFIT portal tomorrow, August 14th starting at 11am. This maintenance will not result in any downtime but please be advised that you may receive an error the next time you visit the portal. All errors can typically […]

  • Purse with contents spilling out next to tablet with IT Self-Service Portal on screen

    New IT Ticketing System

    To better assist the FIT community, we have rolled out a new IT ticketing system including an improved self-service portal. The self-service portal will allow us to keep track of your requests and respond accordingly. We will use the key data to tailor the technology services to your needs.  With the self-service portal, you will be […]

  • Computer screen with cursor over "Security" link

    New FIT Password Requirements

    In accordance with new cybersecurity guidelines, the college will be updating its FIT password requirements from eight-character passwords that expire every 120 days to 12-character passwords that expire every 365 days.  Beginning August 1, 2019, any password reset or change must contain a minimum of 12 characters.  In order to transition to a 365-day password […]

  • FIT Student Using Cellphone with 5 Tech Tips Banner Added to Image

    5 Tech Tips Every FIT Student Should Follow

    1. Set your password security responses Only students who set up their security responses can use the “Forgot Your Password” tool. Take five minutes to fill out your answers to restore access to your account even when TechHelp is closed.http://bit.ly/pwsecurity       2. “Forget” FITAIR before your change your password Your phone and other […]

Contact Us

Open at Ticket:
TechHelp.fitnyc.edu

Call Us: 
212-217-HELP (4357)

Visit Us in the Feldman Center 
Students: C307A
Employees: C305B

TechHelp Hours*
Monday – Friday
8:30 am – 10 pm

*Closed from 1 pm – 1:30 pm on the first Wednesday of every month for Staff meeting.

Top FAQs

Maintenance and Support Changes

  1. College Closed for Labor Day

    September 2
  2. TechHelp Closed for Staff Meeting

    September 4 @ 1:00 pm - 1:30 pm EDT