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  • Close up of a Computer in a Computer Lab

    March 18: Windows startup screen

    As a result of a scheduled upgrade, a small population of Windows computer users may receive a ”failed boot” message after powering up their computer.  If this occurs, please call TechHelp at (212) 217-HELP (4357). Thank you for your cooperation.

  • Person Moving Mac Mouse

    WebFiles – End of Life Service

    WebFiles a file-sharing and storing environment is reaching its end-of-life and will be retired on June 27, 2019. Members of the FIT community with files stored in WebFiles are asked to move the files to their FIT Google Drives (“My Drive” or appropriate Team Drives) or campus drives commonly referred to by their path letter […]

  • Meeting with person standing checking email on laptop

    How do I find the oldest email in Gmail?

    1. Sign in to your FIT Gmail account 2. Select “All Mail” on the left-hand side (under the compose button) 3. Hover over the “1-50 of …” that shows you how many emails you have at the top of the page. When you do this, a dropdown will allow you to click “Oldest.” That takes you to […]

  • IRS form and Hand holding money overlaid with Tax Scam text

    W-2 and Tax Scams

    In 2017, approximately 30% of all reported data breach incidents were related to the theft of W-2 information, which was likely used for tax fraud. -IRS It is that time of year again, tax time! Every year thousands of people fall victim to tax scams. Criminals use many tactics to fool individuals, payroll and tax professionals. […]

  • Person Cutting an FIT ID

    Deactivate a Lost or Stolen FIT ID Card (Campus Card)

    You should protect your FIT ID (Campus Card) the same way you do your credit or debit card. You use your FIT ID card to enter buildings, pay for printing and meals on campus. If your FIT ID card is lost or stolen immediate notification will protect the accounts and campus access privileges. The computer […]

Contact Us

Email Us: TechHelp@fitnyc.edu

Call Us: 212-217-HELP (4357)

Visit Us in the Feldman Center 
Students: C307A
Employees: C305B

TechHelp Hours*
Monday – Friday
8:30 am – 10 pm

*Closed from 1 pm – 1:30 pm on the first Wednesday of every month for Staff meeting.

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Top FAQs

Man Relaxing on Couch with Laptop

Connect to the Wireless (WiFi) Network (FITAIR)

Please be advised that some devices may not work on the FIT Wireless network.  These devices are currently unsupported by the IT Department at FIT. Many of the devices not supported were designed to work in home network environments, and therefore do not fully function on a campus network environment. Many universities are experiencing the same issue […]

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Maintenance and Support Changes

  1. Phase 4: Email retention program for FIT

    March 22

  2. TechHelp Closed for Staff Meeting

    April 3 @ 1:00 pm - 1:30 pm EDT

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