How to open a ticket (report a problem)

IT Service article relates to: Accounts & Passwords,Cybersecurity,Email & G-Suite,Hardware,Internet,Printing,Software & Applications,Telephone,Television

This article is intended for:

Applicant,Faculty,Staff,Student

Last Updated: Friday, July 24, 2020

Instructions

In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status.

To use the self-service portal, go to TechHelp.fitnyc.edu and log in with your FIT username and password, no need to create a new login or password.

Cant’ login? Email [email protected].