How to open a ticket (report a problem)

In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status. 

To use the self-service portal, go to ​TechHelp.fitnyc.edu​ and log in with your FIT username and password, no need to create a new login or password.

Cant’ login? Email TechHelp@fitnyc.edu.