Telephone Archives - FIT Information Technology

TechHelp menu options

Phone Menu Options When You Call TechHelp212-217-HELP (4357)

New Online Directory Person Search with Carmen Sandiego in the name fields

Request Corrections to the FIT Online Directory

The information found on the FIT online directory is pulled from FIT Records. The Division of Information Technology does not have access to make changes to these records; for changes, please contact the appropriate department below. EmployeesPlease contact the Human Resources Office at 212-217-3650 to update your contact information (FIT Phone Number, Title, Department, Location, […]

Screenshot of the Online Directory Search Page

How to use the Online Directory

Telephone

Method 1: Go directly to the online directory website at https://directory.fitnyc.edu log in with your FIT username and password.Method 2: Log in to MyFIT with your FIT username and password then select “FIT Campus Card” under FIT Web Resources.

Computer with FIT IT Ticket Portal Homepage

How to open a ticket (report a problem)

Accounts & Passwords, Cybersecurity, Email & G-Suite, Hardware, Internet, Printing, Software & Applications, Telephone, Television

In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status. To use the self-service portal, go to TechHelp.fitnyc.edu and log in with your FIT username and password, no need to create a new login […]

How to log out of a desk phone?

Telephone Telephone, Voicemail

1. Press Home2. Press Settings3. Scroll down and select Log Out4. Press Log Out to confirm

How to log in to a desk phone?

Telephone Telephone, Voicemail

1. Log in from the initial screen when it prompts you for your extension2. Enter your extension in 7XXXX format3. Press Enter4. Enter your password (do not know your password ask your office administrator or call 212-217-HELP and select option 1)5. Press Enter

Student with Backpack on Lap looking at Phone

How to forget FITAIR on a device

Hardware, Internet, Telephone

By default, many devices are set to automatically connect to known wireless networks (like FITAIR). If you change your FIT password you must update the devices connect to FITAIR with your new password. If you neglect to take this step your devices will attempt to automatically connect to FITAIR with an invalid password causing your […]