How to report phishing:
1. Click the three dots next to the reply arrow next to “Reply and then select “Report Phishing” from the menu
Click “Report Phishing Message” in the message window.
The email will be moved to Spam. You may delete the email from Spam. If you accidentally mark a message as phishing, navigate to the email in Spam repeat step 1 and select “Report not phishing” and the email will return to your inbox.
Learn how to identify phishing. View our Phishing Guide.
On June 9, 2021, FIT launched Self-Service Password Reset (SSPR) from Microsoft. See Change Announcement to learn more.
- You must know your current FIT Password to register; you cannot register if you have an expired password.
- You will need to register for Self-Service Password Reset (SSPR) in order to change your password without TechHelp assistance.
- If you have not completed the registration steps outlined below before your password expired or need assistance with a generic email account (i.e., [email protected]), please contact TechHelp for support.
1. Click the “Register to use SSPR” button on this page or from the Password Help Center to be directed to the Self-Service Password Reset (SSPR) registration page. Note you will be redirected to a Microsoft page as our SSPR is a Microsoft product.
2. Enter your FIT email address and click the “Next” button.
Note: the page will load with a Microsoft logo, the FIT logo will appear after you enter a valid FIT email address.
3. Enter your FIT password and click the “Sign in” button.
4. Enter your response to “Stay signed in?” Recommended: If you are on a shared computer select “No”.
5. You will be presented with a screen to configure your phone and/or email to use the Self-Service Password Reset. You’ll need to set up at least one of the options in order to access your Office 365 account and use Self-Service Password Reset.
Click “Set it up now” next to the option you wish to register.
Please note: if you have already registered you will be presented with an option to change or verify your authentication details.
6. Enter your authentication details and verification code. Please note it may take a few minutes to receive your verification code.
Phone Example:
Enter your phone number, then select. Select “text me” or “call me”
If you selected “text me” check your phone for the verification code sent. If you selected “call me” you will receive a phone call with an automated recording, press # to hear the verification code, please note if you have call screening the recording will start automatically when the call “appears” to be picked up.
Email Example:
Enter an email address you have access to that is not your FIT email address. Select “email me”
7. Click the “finish” button. You are now registered to use Self-Service Password Reset (SSPR)!
Note: if you need to change or update your Authentication methods click “Change” and follow steps 6 and 7 again.
8. You will automatically be redirected to your Office 365 Account, My Apps page.
You may continue with using the Office 365 apps you have access to or sign out when you are finished.
To sign out: click on your initials in the upper right-hand corner and click on Sign Out.
Related Self-Service Article
Where are Campus Pay Kiosk located?
- Outside Student Dining Hall – Dubinsky Center
- Computer Commons CC15 – Feldman Center Basement
- Outside PrintFX – Pomerantz Center D529A
- FIT Library 5th Floor – Goodman Center
How much are Pay-for-Print services?
Printouts Cost:
10 cents for black and white
90 cents for color
Tech Tip:
Letter 8.5 x 11 cost is the same as tabloid 11 x 17
Pay-for-Print Limitations
- There is no printing from personal devices (laptops, phones, etc.)
- No duplex (double-sided) printing
- No custom paper stock (must use paper supplied in printers)
- Only paper size selections acceptable are: US Letter 8.5. x 11 (Portrait or Landscape), Tabloid 11 x 17 (Portrait) and Ledger 17 x 11 (Landscape)
- No B&W printing from Mac computers in the Library (use Windows) or convert the files to grayscale
- Printers in classrooms and labs are set to “Draft” or “Eco-mode” for faster printing and to use minimal ink. For photo or presentation-grade prints, please visit PrintFX and FabLab for professional printing services
Pay-for-Print Printer Selection on a Windows Computer
Pay-for-Print Printer Selection on a Mac Computer
Deletion and Canceling of Print Jobs
Print jobs are not released until after you have entered your network password at the print release station and selected which jobs you wish to release. Jobs that have not been released within 10 hours will be deleted from the printer queue. If you wish, you may also select the job from the Print Release Station and select Delete.
You can help protect a sensitive or confidential document from unwanted edits by assigning a password. You can also prevent a document from being opened. Follow the instructions in the links below to review the instructions available from Microsoft.
In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status.
To use the self-service portal, go to TechHelp.fitnyc.edu and log in with your FIT username and password, no need to create a new login or password.
Cant’ login? Email [email protected].
We are very pleased to announce that as of September 14, 2016; you will be able to use your FIT password to access your Microsoft Office 365 account, no need to manage a separate password for this service.
If you are unable to sign into your Microsoft Office 365 account, please verify that you can sign into MyFIT. If you are able to sign into MyFIT, please contact TechHelp so we may assist you with your password.
What is spam?
Spam is electronic junk mail. Unwanted messages sent to a large number of recipients.
Why are emails marked as spam?
- You previously marked these messages as spam by clicking the “Report spam” or “Report phishing” button. Both actions will send the message to your Spam folder and remove it from your Inbox.
- Gmail automated detections system identified the message as suspicious and marked it as spam
How do I keep a message from going to spam?
It is important to check your spam periodically because all messages that have been in spam for more than 30 days will automatically be deleted.
How to delete spam
- Go to spam
- Select the messages you wish to delete the click “Delete forever” or click “Delete all spam messages now”
- Messages deleted from spam cannot be restored
- All messages that have been in spam for more than 30 days will automatically be deleted
- You will see the message “Hooray, no spam here!” when your spam is empty
When you click on an email link on a web page or email message, your computer will open a new compose window with the email address populated in the To: line. The program used to compose the message is determined by the default mail client for your computer. To make Gmail your default mail client, please follow these instructions.
If you use more than one browser you will want to follow the instructions for each browser.
Follow the latest instructions from Google at https://support.google.com/a/users/answer/9308783?hl=en
If you have more than one Google Account, you can sign in to multiple accounts at once. That way, you can switch between accounts without signing out and back in again. Please note, that the Gmail icon in MyFIT is linked to https://mail.google.com/ therefore opens to your default account or the account you are currently signed in to – this may or may not be your FIT Gmail account. Your accounts have separate settings, but in some cases, settings from your default account might apply.
Additionally, you may encounter access denied or request access to G Suite applications such as Docs, Forms, and Sheets. If you attempt to access these resources with your Non-FIT account. Make sure you are signed in to your FIT account when accessing these documents. Before you request access, make sure you are not signed in to your personal or Non-FIT account.
Add accounts
- On your computer, sign in to Google.
- On the top right, select your profile image or initial.
- On the menu, choose Add account.
- Follow the instructions to sign in to the account you want to use.
1. Press Home
2. Press Settings
3. Scroll down and select Log Out
4. Press Log Out to confirm