Student Archives - Page 2 of 7 - FIT Information Technology

Mac Help: Software can’t be Opened from an Unidentified Developer

Service Categories: Software & Applications

Audience:

The messages below appear because OS X 10.8 and higher by default block the installation of applications that are not from the Mac App Store or created by identified developers.

Security Preferences Message for unidentified developer on Mac

However, if you know the software you are installing is safe you can follow the steps below to complete the installation: Hold the Ctrl Key down and click on the software you would like to open. Then select Open from the drop-down menu that appears.

The example below shows how to perform these steps for Sophos Anti-Virus

Hold the Control key and click on Sophos Anti-Virus.mpkg. Select Open.

Open Software Package using Dropdown Menu on Mac

2. Click Open

Open file from Unidentified Developer on Mac

I Don’t Have a Student Cards in MyFIT

Service Categories: Accounts & Passwords,Software & Applications

Audience:

Student

The cards in MyFIT after you sign in depend on your role or roles at FIT. You can have more than one role at FIT.

Resources and cards will be available based on your role at FIT:

Student
High School (Pre-College)
Applicant
Retiree
Faculty
Employee – (Faculty & Staff)
*An employee receives a paycheck from FIT; Resident Assistants, Leadership Ambassadors, Orientation Leaders, Student Monitors, Tutors, and other Student employees may receive an Employee page.

Common Reasons you don’t see a Student Resources and Cards

New To FIT?
Student cards will automatically appear 48 business hours after the following has been completed.

You have been accepted to FIT

You have paid your tuition deposit

Your tuition deposit has been processed by the Office of the Bursar. Deposits are processed within 24 hours; if received during business hours.

If you are unsure of your acceptance status, please get in touch with the Office of Admissions at 212-217-3760.

If you are unsure of the status of your tuition deposit, please get in touch with the Office of the Bursar at 212-217-3680.
Multiple Roles at FIT

You can have more than one role at FIT.

Example: If you work and take classes at FIT, you will have a Student and an Employee cards.

Student employees NOT registered for the CURRENT semester will NOT have a STUDENT CARDS.

Example: If you are a student employee (RA, Leadership Ambassador, Tutor, etc.) and it is the Winter Semester but you are not registered for a class until the Spring Semester, then you will only have the Employee Cards, you will NOT have a Student Cards because you are not registered for the Winter Semester. The Student Cards will reappear shortly before the Spring begins.

You can still access bill payment, grades, housing application and other information via the Employe Online Information System card.

How to use your phone or another device as a hotspot

Audience:

Faculty,Staff,Student

Most smartphones and tablets with an active data plan from a carrier can work as mobile hotspots. A mobile hotspot provides a secure internet connection for other devices through WiFi, Bluetooth, or a USB cable.

Important Consideration

Every device you connect, or tether, uses data from your plan. Check your data plan, not all service providers allow you to use your phone as a hotspot, and for those that do, you must know how mobile hotspot use impacts your data plan.

Set up instructions

How to use your LinkedIn account to connect to LinkedIn Learning

Service Categories: Software & Applications

Audience:

Faculty,Staff,Student

When you connect your LinkedIn account, only your learning activity and profile information (name, title, profile photo) are shared with FIT LinkedIn Learning account administrators.

To begin, go to https://www.linkedin.com/learning and click the “Sign in” button in the top right hand corner of the page.

Enter your FIT email address and click the “Continue” button.

How to use your LinkedIn account to connect to LinkedIn Learning

FIT requires you to authenticate with your FIT login credentials. Click the “Sign in with Single Sign-On”.

Enter your FIT username and password, then click “Sign In” button.

Next, you’ll be prompted to connect your personal LinkedIn account, or continue without connecting an account. If you don’t have a LinkedIn account but wish to create one, click “Connect my LinkedIn account” and on the next page click “Join now”.

If you do not want to connect your account, follow our instructions, How to create a separate LinkedIn Learning account.

You will be directed to the welcome screen. Click the “Sounds Good” to continue. (Note: this screen may look different for you)

Select the skills that are of most interest to you. As you select skill categories, similar skills will populate that you may also be interested in. You will be able to click continue after you select at least three.

Set a weekly learning goal if you want reminders to continue learning each week, or skip the prompt – you can set a weekly goal later, if you wish.

You’re all set, click the “Start Learning” button and begin watching courses and start learning!

How to use the Online Directory

Service Categories: Telephone

Audience:

Faculty,Staff,Student

1. Log in to the Online Directory

Method 1: Go directly to the online directory website at https://directory.fitnyc.edu log in with your FIT username and password.

Method 2: Log in to MyFIT with your FIT username and password. Select the “Web Resources” page and then select “FIT Phone Directory” under FIT Web Resources.

2. Use search fields to find FIT Employees

*Student data is not included in search results.

You do not need to complete all the fields to search for an FIT Employee; however, entering more fields may reduce search results.

Click Search

Note:

The data for the New Online Directory is pulled from FIT records; if there is information that needs to be corrected please follow our instructions on how to request corrections to the Online Directory.

How to use FIT’s video conferencing platforms

Service Categories: Software & Applications

Audience:

Faculty,Staff,Student

Google Meet

Google Meet
Cisco Webex

What is Google Meet
Google Meet is available to enrolled students, staff, and faculty members at FIT. The in-browser video application can connect participants via computer, smartphones and tablets, and via dial-in numbers for telephone access. Recording to Google Drive and live closed captioning is also available in each session.

How to host a meeting
Visit meet.google.com and sign-in with your FIT email credentials.

In Google Calendar, quickly add video conferencing with Google Meet to your meeting invitations. Follow the latest instructions from Google at https://support.google.com/meet/answer/9302870

How to learn more about hosting and attending online meetings
Visit Google’s Learning Center page for Google Meet

How to split-screen while using video conferencing tools

How to request additional IT support
For help troubleshooting or to request 1:1 online appointments, open a ticket at TechHelp.fitnyc.edu

What is Cisco Webex
Cisco Webex is available to enrolled students, staff, and faculty members at FIT. The full-featured conferencing platform can connect up to 1,000 worldwide participants per session via computer for webcams and screen-sharing, on smartphones and tablets, through professional video systems, and via global dial-in numbers for telephone access. Hosts can share meeting and content controls, and high-definition online recording with automatic transcription is available in each session.

How to host a meeting
Visit fitnyc.webex.com and sign-in with your FIT email credentials, either through an automatic redirect through MyFIT or by choosing the Google option on the Sign-In button there.

In Google Calendar, quickly add Video Conferencing with a Webex Meeting or your persistent Personal Meeting Room.

Webex Meetings are best for recurring class sessions, group meetings, or special topic discussions, whereas Webex Personal Rooms are great for scheduling virtual office hours on your calendar.

Follow the latest instructions from Cisco at https://help.webex.com/en-us/4tzekz/Schedule-and-Join-Meetings-with-Cisco-Webex-for-G-Suite

How to learn more about hosting and attending online meetings
Explore Cisco’s YouTube playlist of short videos describing Webex Meetings.

How to share content during a Cisco Webex meeting
https://www.youtube.com/watch?v=CexaPP0HtSA

How to request additional IT support
For help troubleshooting or to request 1:1 online appointments, open a ticket at TechHelp.fitnyc.edu

How to use Duo Two-Factor Authentication

Service Categories: Software & Applications

Audience:

Faculty,Student

Choose Authentication Method

If you have not completed the DUO enrollment process, please follow our instructions on How to enroll in DUO

After you enroll in Duo, each time you access FIT Remote Labs you will be presented with the screen to choose an authentication method; Send Me a Push, Call Me, or Enter a Passcode.

Method/Instructions	Description
Duo Push	Pushes a login request to your phone or tablet (if you have Duo Mobile installed and activated on your iOS, Android, or Windows Phone device). Just review the request and tap Approve to log in.
Call Me	Authenticate via phone callback.
Enter a Passcode	Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token or provided by an administrator. Click Send codes to get a new batch of passcodes texted to your phone.

“Send Me a Push”

Open the Duo Mobile on your device. If you have not installed Duo Mobile, please visit How to install Duo Mobile.

If Login Request does not automatically appear, click “Request Waiting. Tap to Respond..” Click “Approve” and return to FIT Remote Labs on your computer.

Duo Authentication screen with Deny Approve buttons

“Call Me”

If you selected, “Call Me” you will get a call from the FIT phone number of 212-217-7999. Please follow the prompts. Then return to FIT Remote Labs on your computer.

“Enter a Passcode”

Open the Duo Mobile on your device. If you have not installed Duo Mobile, please visit How to install Duo Mobile.

2. Enter Passcode displayed in Duo Mobile. Then return to FIT Remote Labs.

Alternately, if you enrolled a mobile phone number you can have passcodes sent to your phone. Messaging and data rates may apply.

How to use charging locker (Dining Hall)

Service Categories: Hardware

Audience:

Faculty,Guest,Staff,Student

Click on each section below to expand.

Location and Specs

FIT currently has one Charging Locker managed by the Division of Information Technology with support from Public Safety. The locker is located in the Dubinsky Dining Hall.

15 individually lockable compartments that can store and charge nearly any mobile device.
Each compartment is equipped with a power outlet and USB connections.
Each locker is supplied with a Multiple USB cable charger with Type C, 8 Pin Lighting, 30 PIN, and micro USB connections in each locker in case you forget your charging cable. Chargers for laptops not supplied.

Rules of Use

By using an FIT charging locker, you accept and agree to abide by the following:

Users are responsible for all items placed in a locker. FIT will not be responsible for any loss or theft of or damage to items stored in the locker.
Lockers are for the secure charging of laptops and mobile devices for students only. No food, liquids, or perishable items may be placed in the lockers.
Only one locker per user.
The time limit for a charging locker is two hours.
Items left longer than two hours may be removed by Public Safety and placed in the lost and found in Room D442. Items removed from the charging lockers will be at FIT’s sole discretion.
Lockers are available during campus operating hours. Lockers are not to be used for overnight storage. Lockers may be shut down or quarantined after hours, during which time items left in lockers can only be retrieved with a Public Safety escort.
Users are responsible for safeguarding their four-digit PIN code and should not share PIN codes.
To maintain safety and security, FIT reserves the unconditional right to inspect all lockers at any time.

Failure to follow these rules may result in disciplinary action in accordance with the Code of Student Conduct, the Employee Code of Ethical Conduct, or any other FIT policy.

Reserving a locker

Reserving a Locker

Identify a locker that is open. When selecting a locker, please be considerate of accessibility.

Enter a locker number 1 through 15. Press OK to select when finished.

Enter a 4-digit PIN. PIN cannot be sequential (e.g., 1234, 6543) or all the same digits (e.g., 2222, 8888).

Re-enter the 4-digit PIN. Remember the locker number and PIN you will need it to retrieve your devices.

Place your laptop or mobile device in the locker and connect to USB or outlet. Close the door firmly, and the door will latch.

The locker is now locked. You may leave your items to charge.

Retrieving your items from a locker

Retrieving Items from a Locker

Return to the locker to reclaim your charged devices.

Enter the number of the lock you stored your laptop or mobile device. Press OK.

Enter the 4-digit PIN you selected to lock the door. NOTE: If you enter the wrong PIN code the locker will display INCORRECT. If you make three invalid attempts, the locker will be disabled for 1 minute before another entry attempt can be made.

Reclaim your items and leave the locker open.

Getting Help

If you need assistance with the Charging Locker. Please contact TechHelp, if after support hours. Please contact Public Safety.

How to use a Classroom Projector

Service Categories: Hardware

Audience:

Faculty,Student

What do I do at the start of class?
Log in to the computer
See How to log in to an FIT Computer if you require additional assistance with this step. Please note, of the previous instruction did not log out you will need to perform a hard reboot by holding down the power button until the computer shuts off, wait ten seconds, then pressing the power button again.

Turn on the projector using wall panel
Press the power button firmly once (listen for audible beep) then wait for the projector to warm up and illuminate.
(Note: if wall panel does not work check near computer for a remote. A remote may be left for use for the projector while a wall panel is being repaired).

Tech Tip: Do not press buttons in quick succession. The projector lamp produces a lot of heat and takes time to turn on and off.
What if my computer screen is not displaying on the projector?
Windows Computer

1. Press the Windows key and P on the keyboard.
The Project side panel will appear with the display options.
2. Select your display preference.
Display options (the list below is in order of most frequently selected not how they are displayed on the side panel)

Duplicate: will project what is on your computer screen to the projector screen.

Extend: will allow the projector screen to act as a second monitor. This means different applications can be opened on the computer screen and the projector screen. You will need to drag items over to the projector screen for them to display to the audience.

PC Screen only: Display only on the computer screen

Second Screen only: Display only on the projector

Mac Computer
1. Press Command key and F1 on the keyboard.
2. Repeat to toggle to additional display preferences until the display matches your desired outcome.
Display options

Mirror: will project what is on your computer screen to the projector screen.

Extend Desktop: will allow the projector screen to act as a second monitor. This means different applications can be opened on the computer screen and the projector screen. You will need to drag items over to the projector screen for them to display to the audience.
What to do at the end of class?
Turn off the projector using wall panel
Press power button firmly (listen for audible beep). On The projector screen, it will ask you if you’re sure you want to power off, press the power button on the wall panel again to confirm power off.

Log off or restart the computer
Do not shut down the computer

Tech Tip: Do not press buttons in quick succession. The projector lamp produces a lot of heat and takes time to turn on and off.

How to split-screen while using video conferencing tools

Audience:

Faculty,Staff,Student

Learn how to present information while still being able to see your meeting participants.

Watch the video options below or follow the step-by-step instructions for Windows or Mac in the tabs below.

Video Instructions

How to Split Screen using Windows

How to Split Screen using Windows instructions made for FIT Community

How to Split Screen using Mac

How to Split Screen using Chromebook

How to Split Screen Google Meet

Windows

Windows
Mac

Join a Google Meet
Open the content you are going to present in another tab.
If you are in full-screen mode, “Restore Down” icon in the upper right-hand corner of your browser window to exit full-screen mode
(Full-Screen Mode)

(Normal mode)
Separate the tab you are presenting from your Google Meet tab by clicking on the Google Meet Tab and dragging it away from the other tab until you have two separate windows.
Choose the program window that you want to snap to one side of the screen. Click on its title bar and drag it to one side of the display until the mouse pointer touches the edge. You will see a light outline of where the window will appear on the screen. Release the mouse button.
The window should now be snapped to the side of the screen, and you should see all the other open programs appear on the opposite side of the screen.
Click one of the other program windows. It will snap to the other side of the screen, so you’ll have two windows side-by-side.
By default, the windows will be split evenly on your screen. You can adjust that by putting the mouse between the windows – you should see the pointer turn into a two-headed arrow – and then clicking and dragging to change the width of the windows.
In the bottom-right corner of your Google Meet Screen, select Present now.
Select “A Chrome tab.”
Select the content you want to share.
Select Share.
To view the Participants, Click on the people icon in your Google Meet window.
To view the Chat Panel, click on the chat icon in your Google Meet Window.

How to present multiple tabs

Follow steps 1-6
Select “A Window”.
Select the window with the content you want to share.
Select Share.
Follow steps 8-11

Perhaps, the simplest way to use a split-screen without having to manually move and resize windows is to use Macs Split View. See Apple’s step-by-step instructions, Use two Mac apps side by side in Split View.

Alternatively, you may manually adjust your windows by following the instructions below.

You can present your entire screen or a specific window in a meeting and still see the meeting participants and chat panel by splitting your screen. This feature works while presenting documents, presentations, spreadsheets, websites, and more. Learn how to split your screen below.

Presenting a browser tab:

Join a Google Meet
Open the content you are going to present in another tab.
If you are in full-screen mode, press the green button in the upper left-hand corner of your browser window to exit full-screen mode.
(Full-Screen Mode)

(Regular Mode)
Separate the tab you are presenting from your Google Meet tab by clicking on the Google Meet Tab and dragging it away from the other tab until you have two separate windows.
Resize your Google Meet window by dragging your cursor at the edge of the window so that you can see both tabs in a split view. (Note: Cursor has been enlarged for demonstrative purposes.)
In the bottom-right corner of your Google Meet Screen, select Present now.
Select “A Chrome tab”.
Select the content you want to share.
Select Share.
To view, the Participants, Click on the people icon in your Google Meet window.
To view, the Chat Panel, click on the chat icon in your Google Meet Window.

Present a Window

If you are going to share multiple tabs or a different application, select present a window. Google Meet will show all contents of the window on the meeting screen. For example, if you’re sharing a browser window, the presentation will show all of the tabs of the particular window. If you are demoing photoshop or presenting a PowerPoint presentation, meeting participants will be able to see everything in those applications. To share a window:

Follow steps 1-6 above.
Select “A Window”.
Select the window with the content you want to share.
Select Share.
Follow steps 8-11

Note
If you are presenting in PowerPoint, Google Slides, or Keynote and you want to use the drag and pull split-screen method, you have to change the presentation settings too.

PowerPoint

Open the file you are going to present.
On the Slide Show tab, click Set Up Slide Show.
In the Set Up Show dialog box, choose browsed by an individual window.

Google Slides

Open your file.
Click the dropdown arrow next to the Present button
Select the Presenter view.

Keynote

Follow step-by-step instructions from Apple, Play a Keynote presentation on Mac.

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