Help
Having trouble with an IT-Supported Service?
Self-Service Articles
How can we help you?
Find step-by-step instructions to commonly asked questions and learn more about the services available to the FIT community.
Password Help Center
Can’t Sign in?
Register to use Self-Service Password Reset (SSPR) to manage your password. If you forget it, it is expiring, or you want to change it.
IT Guides
IT Guides are another way we deliver the information you need to know. IT Guides are commonly a collection of Self-Service Articles based on role, service, or time of year.
Report a Problem During Winter Recess
The college is closed for Winter Recess.
TechHelp is closed from Tuesday, December 23 at 10 pm to Friday, January 2 at 8:30 am.
The Division of Information Technology is continuing the practice of upgrading technology services and performing critical maintenance over the winter recess when the college is closed. IT-supported services will be unavailable on the following dates: Friday, December 26, Monday, December 29, and Tuesday, December 30. View full details on our System Status page at it.fitnyc.edu/system-status.
For IT support while the college is closed, please review our self-service articles. If you require additional assistance, please open a ticket and a technician will respond as soon as possible once the college reopens.