FIT IT Student Toolkit:
Remote Learning
IT Student Toolkit for
Remote Learning
About this Guide
A critical part of FIT’s strategy for learning whether it is in-person or remote is ensuring that you have the tools and support needed to succeed at FIT. The Division of Information Technology is committed to meeting students’ needs in our current remote learning environment.
This IT Guide combines information from our Self-Service Articles, Service pages, information regarding resources available and supported by other divisions/departments at FIT, as well as our top Tech Tips for remote learning success.
On this Page
Top Remote Learning Requests
Below are the top requests we receive from students regarding remote learning. Review all the ways we have created solutions to meet your remote learning needs.
I Need To:
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Every active employee and student is assigned a FIT username which along with their password is used to access various college resources. FIT passwords expire every 365 days. If your password expires, and you did not set up your password security responses you will need to contact TechHelp for assistance.
Tech Tips
To use the Forgot Password Tool, you must first complete the password security responses. Completing these steps will allow you to manage your password even if TechHelp is closed.
Not all services use your FIT password, learn more about what services do and do not use your FIT passwordRelated Service Page
Accounts & PasswordsRelated Self-Service Articles
How to change an FIT Password
Account locked out or suspended
Set up your password security responses -
Standard printing services are not available. Many campus locations remain closed while we continue with remote learning to adhere to health and safety concerns, including standard printing locations and PHiL stations.
However, PrintFX and FabLab, is open with a broad number of services, with socially distanced operations. Daily contactless curbside pickup and UPS shipping options are available for prints and fabrications to support students. Additionally, the Online Service Desk is available to help with printing or FabLab issues or questions. Students can add funds to their accounts online only (How to add money to your Campus Card online). Funds can be used for PrintFX and FabLab services.
Tech Tip
Only add the amount needed to pay for services or an amount you will eventually use. There is a fee to return unused funds upon graduating from FIT.Related Service Page
Printing
PrintFX
FabLabRelated Self-Service Articles
How to add money to your Campus Card online -
Eligible students* get an Adobe CC subscription at no additional cost including the ability to install Adobe applications to their personal devices. Adobe Creative Cloud (CC) is also available via FIT Remote Labs, on Computer Commons computers.
Tech Tip
Follow the step-by-step instructions to access Adobe CC. Most common reason students receive an error when they are eligible is due to not reading and following the instructions provided.Related Service Page
AdobeRelated Self-Service Articles
How to access Adobe CC (includes step-by-step instructions on how to sign in and how to install)Helpful External Resources
Adobe Care YouTube Channel
Adobe training and tutorials from Adobe
Adobe Tutorials from LinkedIn Learning (How to access your LinkedIn Learning subscription)*Eligible users are those who pay the FIT technology fee. New students are granted access to Adobe CC approximately two days before the start of their first semester at FIT.
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The Division of Information Technology provides support for students to log in to Blackboard, learn How to log in to Blackboard.
The Open SUNY Support Services HelpDesk provides primary support for Blackboard for FIT. Current students may contact Open SUNY for any questions specifically related to online courses on the colleges Blackboard website.
Tech Tip:
All courses are entered in Blackboard, but instructors need to activate the course before students can access it. Online courses typically open one week before the start of the course start date.
Related Service Page
BlackboardRelated Self-Service Articles
How to log in to BlackboardHelpful External Training Resources
Blackboard Collaborate Tutorial for Students
Official Blackboard Manual for Students
Voicethread Tutorial for Students -
Due to health and safety requirements, the Computer Commons, Classroom and Library Labs remain closed to in-person use.
The Computer Commons, rooms CC15, and CC15A are available for remote access for current FIT students using FIT Remote Labs.
Faculty members who teach classes in FIT Remote Labs classrooms will notify their students if they will be utilizing the FIT Remote Labs service to allow students to use the classroom lab. Note: Students will only have access to classroom labs during their scheduled class or session time, in other words if your class is Tuesdays from 2:15 to 5 pm, you will access those classroom labs at that time. Please use the Computer Commons computers for all times outside of your class times.
Tech Tips
The Computer Commons computers will display as “Common Lab”.
More Tech Tips on how to get the most from FIT Remote Labs.Related Service Page
FIT Remote Labs
Computer LabsRelated Self-Service Articles
How to sign in to and use FIT Remote Labs -
Students from approved majors are able to reserve available open studio and lab spaces in advance of a trip to campus, providing access to the specialized and unique facilities and equipment.
Students that have received an email regarding how to access FIT Book IT can use FIT’s new reservation service to check availability and book spaces that will be managed to assure health and safety.
All students are required to complete FIT’s health screening process via the #CampusClear mobile app or website in order to receive permission to come to campus. Campus Access and FIT IDs
Tech Tip
Login access and student instructions for FIT Book It will be provided before the start of classes, and reservation slots will be opened in periodic blocks.Related Service Page
FIT Book ItRelated Self-Service Articles
How to make a booking in FIT Book It
How to cancel an FIT Book It booking
How to save your FIT Book It booking to your Google Calendar -
FIT Remote Labs powered by Leostream, coupled with Duo for two-factor authentication, is an easy-to-use and fully secure method to access educational software that would otherwise be “trapped” on campus.
All current FIT students may access “trapped” software on a Computer Commons computer via FIT Remote Labs.
Faculty members who teach classes in FIT Remote Labs classrooms will notify their students if they elect to use it to access campus software.
Tech Tips
The Computer Commons computers will display as “Common Lab”.
More Tech Tips on how to get the most from FIT Remote Labs
You do not have to connect to a computer with the same operating system as you are using, i.e. Macs can connect to “PC”, Windows can connect to “Mac”.Related Service Page
FIT Remote LabsRelated Self-Service Articles
How to enroll in Duo from Leostream
How to use Duo Two Factor Authentication
How to sign in to and use FIT Remote Labs
How to sign out of FIT Remote Labs -
Current FIT Students* get an Office 365 subscription including the ability to install Office applications to their personal devices. Office 365 is also available via FIT Remote Labs, on Computer Commons computers.
Related Service Page
Office 365Related Self-Service Articles
How to log in to Office 365
How to install Microsoft Office 365Helpful External Training Resources
Microsoft’s Training and Support website
Office 365 Tutorials from LinkedIn Learning (How to access your LinkedIn Learning subscription)*Offer and access are not available to Pre-College, Continuing Education, and Seminar Students.
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PrintFX and FabLab, is open with a broad number of services, with socially distanced operations. Daily contactless curbside pickup and UPS shipping options are available for prints and fabrications to support students. Additionally, the Online Service Desk is available to help with printing or FabLab issues or questions. Students can add funds to their accounts online only (How to add money to your Campus Card online). Funds can be used for PrintFX and FabLab services.
Tech Tip
Only add the amount needed to pay for services or an amount you will eventually use. There is a fee to return unused funds upon graduating from FIT.Related Service Page
PrintFX
FabLabRelated Self-Service Articles
How to add money to your Campus Card online -
FIT Remote Labs powered by Leostream, coupled with Duo for two-factor authentication, is an easy-to-use and fully secure method to access educational software that would otherwise be “trapped” on campus.
All current FIT students may access “trapped” software on a Computer Commons computer via FIT Remote Labs.
Faculty members who teach classes in FIT Remote Labs classrooms will notify their students if they elect to use it to access campus software.
Tech Tips
The Computer Commons computers will display as “Common Lab”.
More Tech Tips on how to get the most from FIT Remote Labs
You do not have to connect to a computer with the same operating system as you are using, i.e. Macs can connect to “PC”, Windows can connect to “Mac”.Related Service Page
FIT Remote LabsRelated Self-Service Articles
How to enroll in Duo from Leostream
How to use Duo Two Factor Authentication
How to sign in to and use FIT Remote Labs
How to sign out of FIT Remote Labs -
FIT has implemented a daily health check that will be required for all employees and students prior to arrival on campus. Always follow the latest communication from the FIT administration.
All students and employees are required to complete FIT’s health screening process via the #CampusClear mobile app or website in order to receive permission to come to campus.
Related Self-Service Articles
How to download and use #CampusClear mobile
How to use the #CampusClear web appAdditional Resources
FIT Campus Restart
Campus Access and FIT IDs
Remote Learning Tools
While many of the IT resources used for on-campus learning have always been available for our remote and online students. The Division of Information Technology worked to assist with providing new solutions to respond to the new needs introducing, FIT Remote Labs, FIT Book It, and #CampusClear to help the FIT community gain access to important resources while adhering to social distancing guidelines.
Blackboard
Blackboard is FIT’s learning management software (LMS) for online, blended, and remote learning courses.
FIT Remote Labs
FIT Remote Labs powered by Leostream, is used to access FIT campus labs and classrooms. Enabling the FIT community to use educational software.
FIT Book It
FIT Book It, powered by LibCal is the college’s new reservation service, to check availability and book spaces that will be managed to assure health and safety.
#CampusClear
#CampusClear is a mobile and web app for health screening before visiting the FIT Campus.
Cisco Webex
Cisco Webex is a full-featured video-conferencing platform. Using your browser, share your video, desktop, and presentations.
Adobe
Adobe Creative Cloud (CC) a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more. Eligible students* get an Adobe CC subscription.
Google Meet
Real-time video-meetings by Google. Using your browser, share your video, desktop, and presentations.
Google Workspace
All FIT employees and students have access to Google Workspace. Including Gmail, Docs, Calendar, Drive, and many additional applications that enhance communication and collaboration.
MyFIT
MyFIT is a gateway to FIT’s online services such as registration, financial aid, bill payment, and academic course information.
LinkedIn Learning
LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.
Office 365
Microsoft Office 365 is a suite of cloud-based applications including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access.
Adobe
Adobe Creative Cloud (CC) a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX and more. Eligible students* get an Adobe CC subscription.
Learn More
Blackboard
Blackboard is FIT’s learning management software (LMS) for online, blended, and remote learning courses.
Learn More
#CampusClear
#CampusClear is a mobile and web app for health screening before visiting the FIT Campus.
Learn More
Citrix Webex
Cisco Webex is a full-featured video-conferencing platform. Using your browser, share your video, desktop, and presentations.
Learn More
Duo
Duo for two-factor authentication required to access and use FIT Remote Labs.
Enroll Now
FIT Book It
FIT Book It, powered by LibCal is the college’s new reservation service, to check availability and book spaces that will be managed to assure health and safety.
Learn More
FIT Remote Labs
FIT Remote Labs powered by Leostream, is used to access FIT campus labs and classrooms. Enabling the FIT community to use educational software.
Learn More
Google Meet
Real-time video-meetings by Google. Using your browser, share your video, desktop, and presentations.
Learn More
Google Workspace
All FIT employees and students have access to Google Workspace. Including Gmail, Docs, Calendar, Drive, and many additional applications that enhance communication and collaboration.
Learn More
Linkedin Learning
LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.
Learn More
MyFIT
MyFIT is a gateway to FIT’s online services such as registration, financial aid, bill payment, and academic course information.
Learn More
Office 365
Microsoft Office 365 is a suite of cloud-based applications including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access.
Learn More
More Software
Learn More
Remote Learning Tech Tips
Practice with the technology
Review the course expectations in the syllabus and emails from your Professors. Make a list of the technology (software, hardware, and learning tools) planned for use during your course. Become familiar with and practice using them.
Check Email/Communications
Check your email multiple times a day. If you are having problems with an IT-supported service, check our System Status page for alerts about known issues or planned maintenance.
Set up password security questions
To use the Forgot Password Tool, you must first complete the Password Security Questions. Completing these steps will allow you to manage your password even if TechHelp is closed.
Be Cybersafe
More and more of our time is spent online and cybercriminals are looking to take advantage of any vulnerabilities. You can help protect yourself by staying informed of the latest threats, following our Cybersafe tips, reviewing past threats, and installing virus protection software on your computer.
Take a digital break
It may seem like a strange Tech Tip from IT, but even we know the importance of time away from screens. We recommend you start small with 20 minutes a day.
Ask for help
The entire FIT academic community is committed to meeting the student needs. If you need assistance speak to your professor(s) and/or one of the service areas here to help you meet your goals for your FIT educational experience. Contact TechHelp.
Create your Technology Backup Plan
While we make every effort to make sure resources are available and classroom and work time are uninterrupted, there are unforeseeable circumstances that impact services, such as weather, hardware failure, or an outage from a service provider. Additionally, you may experience local power or internet outages from your remote working location. Therefore it’s always good to have a technology backup plan and communicate your plan with your instructors and other students. A few suggestions to include in your plan:
Know where to check for scheduled maintenance or a known outage impacting services. For IT-supported service, please visit our System Status page
What is your backup service for Web Meetings
How to use your phone or another device as a hotspot
Academic Services
The entire FIT academic community is committed to meeting the student needs whether they are on-campus or learning remotely. If you need assistance, there are many service areas here to help you meet your goals for your FIT educational experience.
Academic Advisement Center
FIT’s Academic Advisement Center assists with all types of academic questions in order to make your academic experience as smooth and rewarding as possible. Advisement will be by online appointment only until further notice.
Academic Skills Tutoring Center
The Academic Skills Tutoring Center is a free service for all full-time and part-time students enrolled in credit and developmental courses for the current semester. Offering a variety of tutoring options including individual tutoring, walk-in tutoring sessions (virtual), and workshops.
Blackboard Support
The Open SUNY Support Services HelpDesk provides primary support for Blackboard for FIT. Current students may contact Open SUNY for any questions specifically related to online courses on the college’s Blackboard website.
Can’t log in? The Division of Information Technology provides support for students to log in to Blackboard, learn How to log in to Blackboard.
Contact
Disability Support Services (FIT-ABLE)
The Office of Disability Services, FIT-ABLE, ensures equal access for students with disabilities in their curricular as well as co-curricular college experience through accommodations that contribute to a holistic learning and development experience.
FIT Library
FIT’s Library supports the academic and research needs of the FIT community. While the physical library will be closed for spring 2021, librarians and online resources are available.
Report a Problem
Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.
*TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.
Support Hours This Week
| Monday | 8:00 AM — 10:00 PM |
| Tuesday | 8:00 AM — 10:00 PM |
| Wednesday | 8:00 AM — 10:00 PM |
| Thursday | 8:00 AM — 10:00 PM |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
Report a Problem
Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.
Support Hours This Week
| Monday | 8:00 AM — 10:00 PM |
| Tuesday | 8:00 AM — 10:00 PM |
| Wednesday | 8:00 AM — 10:00 PM |
| Thursday | 8:00 AM — 10:00 PM |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.