FIT IT Student Toolkit:
Remote Learning
IT Student Toolkit for
Remote Learning
About this Guide
A critical part of FIT’s strategy for learning, whether it is in-person or remote, is ensuring that you have the tools and support needed to succeed at FIT. The Division of Information Technology is committed to meeting students’ needs for a remote learning environment.
This IT Guide combines information from our Self-Service Articles, Service pages, information regarding resources available and supported by other divisions/departments at FIT, as well as our top Tech Tips for remote learning success.
Remote Learning Tools
While many of the IT resources used for on-campus learning have always been available for our remote and online students. The Division of Information Technology worked to assist with providing new solutions to respond to the new needs to help the FIT community gain access to important resources while adhering to social distancing guidelines.
Adobe
Adobe Creative Cloud (CC) a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more. Eligible students* get an Adobe CC subscription.
Blackboard
Blackboard is FIT’s learning management software (LMS) for online, blended, and remote learning courses.
Cisco Webex
Cisco Webex is a full-featured video-conferencing platform. Using your browser, share your video, desktop, and presentations.
Google Meet
Real-time video-meetings by Google. Using your browser, share your video, desktop, and presentations.
Google Workspace
All FIT employees and students have access to Google Workspace. Including Gmail, Docs, Calendar, Drive, and many additional applications that enhance communication and collaboration.
MyFIT
MyFIT is a gateway to FIT’s online services such as registration, financial aid, bill payment, and academic course information.
LinkedIn Learning
LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.
Office 365
Microsoft Office 365 is a suite of cloud-based applications including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access.
Adobe
Adobe Creative Cloud (CC) a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX and more. Eligible students* get an Adobe CC subscription.
Learn More
Blackboard
Blackboard is FIT’s learning management software (LMS) for online, blended, and remote learning courses.
Learn More
Citrix Webex
Cisco Webex is a full-featured video-conferencing platform. Using your browser, share your video, desktop, and presentations.
Learn More
Google Meet
Real-time video-meetings by Google. Using your browser, share your video, desktop, and presentations.
Learn More
Google Workspace
All FIT employees and students have access to Google Workspace. Including Gmail, Docs, Calendar, Drive, and many additional applications that enhance communication and collaboration.
Learn More
Linkedin Learning
LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.
Learn More
MyFIT
MyFIT is a gateway to FIT’s online services such as registration, financial aid, bill payment, and academic course information.
Learn More
Office 365
Microsoft Office 365 is a suite of cloud-based applications including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access.
Learn More
More Software
Learn More
Remote Learning Tech Tips
Practice with the technology
Review the course expectations in the syllabus and emails from your Professors. Make a list of the technology (software, hardware, and learning tools) planned for use during your course. Become familiar with and practice using them.
Check Email/Communications
Check your email multiple times a day. If you are having problems with an IT-supported service, check our System Status page for alerts about known issues or planned maintenance.
Register to use Self-Service Password Reset (SSPR)
To use Self-Service Password Reset, you must first register your phone number and/or a non-FIT email address. Completing the registration will allow you to manage your password even if TechHelp is closed.
Be Cybersafe
More and more of our time is spent online and cybercriminals are looking to take advantage of any vulnerabilities. You can help protect yourself by staying informed of the latest threats, following our Cybersafe tips, reviewing past threats, and installing virus protection software on your computer.
Take a digital break
It may seem like a strange Tech Tip from IT, but even we know the importance of time away from screens. We recommend you start small with 20 minutes a day.
Ask for help
The entire FIT academic community is committed to meeting the student needs. If you need assistance speak to your professor(s) and/or one of the service areas here to help you meet your goals for your FIT educational experience. Contact TechHelp.
Create your Technology Backup Plan
While we make every effort to make sure resources are available and classroom and work time are uninterrupted, there are unforeseeable circumstances that impact services, such as weather, hardware failure, or an outage from a service provider. Additionally, you may experience local power or internet outages from your remote working location. Therefore it’s always good to have a technology backup plan and communicate your plan with your instructors and other students. A few suggestions to include in your plan:
Know where to check for scheduled maintenance or a known outage impacting services. For IT-supported service, please visit our System Status page
What is your backup service for Web Meetings
How to use your phone or another device as a hotspot
Academic Services
The entire FIT academic community is committed to meeting the student needs whether they are on-campus or learning remotely. If you need assistance, there are many service areas here to help you meet your goals for your FIT educational experience.
Academic Advisement Center
FIT’s Academic Advisement Center assists with all types of academic questions in order to make your academic experience as smooth and rewarding as possible. Advisement will be by online appointment only until further notice.
Academic Skills Tutoring Center
The Academic Skills Tutoring Center is a free service for all full-time and part-time students enrolled in credit and developmental courses for the current semester. Offering a variety of tutoring options including individual tutoring, walk-in tutoring sessions (virtual), and workshops.
Blackboard Support
The SUNY Online Support Services Help Desk provides primary support for Blackboard for FIT. Current students may contact SUNY Online for any questions specifically related to online courses on the college’s Blackboard website.
Can’t log in? The Division of Information Technology provides support for students to log in to Blackboard, learn How to log in to Blackboard.
Contact
Disability Support Services (FIT-ABLE)
The Office of Disability Services, FIT-ABLE, ensures equal access for students with disabilities in their curricular as well as co-curricular college experience through accommodations that contribute to a holistic learning and development experience.
FIT Library
FIT’s Library supports the academic and research needs of the FIT community.
Report a Problem
Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.
*TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.
Support Hours This Week
| Monday | 8:30 AM — 10:00 PM |
| Tuesday | 8:30 AM — 10:00 PM |
| Wednesday | 8:30 AM — 10:00 PM |
| Thursday | 8:30 AM — 10:00 PM |
| Friday | 8:30 AM — 10:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Report a Problem
Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.
Support Hours This Week
| Monday | 8:30 AM — 10:00 PM |
| Tuesday | 8:30 AM — 10:00 PM |
| Wednesday | 8:30 AM — 10:00 PM |
| Thursday | 8:30 AM — 10:00 PM |
| Friday | 8:30 AM — 10:00 PM |
| Saturday | Closed |
| Sunday | Closed |
TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.