Residence Halls Tech Guide

Kaufman Hall Room Example

Residence Halls Tech Guide

About this Guide

This guide was created to help those living in the Residence Halls with information from our Self-Service ArticlesService pages, and Tech Tips to bring you a summary of what you need to know in the Residence Halls in regards to technology and services our division supports.

Visit fitnyc.edu/campus-return for more information regarding fall 2021.

Woman carrying boxes out of a building

What to bring

We recommend you review the Residential Life page for full details on what to bring. However, when it comes to technology there are some devices you will not be able to use at FIT such as wireless printers and smart assistants like Amazon Echo (Alexa) and Google Home.

Streaming TV with SpectrumU

In Spring 2021, FIT switched cable TV services from traditional cable services through RCN to streaming TV service with SpectrumU, view Change Announcement.

Sign in to activate your SpectrumU account by Sept. 15, 2021. You will be able to sign in to activate your account after your move-in date. Eligible students that do not activate their account by Sept. 15, 2021 will not have SpectrumU access for 2021. 

Woman looking at open MacBook
Two cheerful women using tech

Internet

FITAIR is FIT’s wireless network. FITAIR is available in each of the Residence Halls. Additionally, there is an ethernet jack for each resident in a room, Tech Tip you may have to move furniture to locate the data jack for wired connections. 

What devices can I connect at FIT?

Only devices that support the 802.1x standard for authentication can connect to the FIT Wireless network at this time. Many game consoles do have wireless connection capabilities, but most do not support the 802.1x standard. For devices that do not support 802.1x, they can only be connected using an ethernet cable and data jack. Some devices may require an ethernet adapter to use an ethernet cable. Review full list.

Get Connected to FITAIR

Learn how to connect your device:

Kaufman Hall

Cyber Lounge

The Cyber Lounge is located in the basement of Kaufman Hall. Seven Mac and seven Windows computers, and one pay-for-print printer/station are available to Residents. Learn how to sign in to an FIT Computer. Need help with a computer in the Cyber Lounge, contact TechHelp. Printer out of paper, contact Residential Life. 

Mac computer with Residential Hall Guide displayed

Campus Resources

If you need assistance with issues not related to technology or supported by our Division, the following areas may be able to assist. 

Residential Life

Residential Life is responsible for the FIT Residence Halls. 

Maintenance

All maintenance concerns, such as repairs, lighting, cleaning, HVAC, and plumbing, should be reported to UG2 Facility Services. 

Public Safety

Each residence hall has 24-hour security coverage. Security concerns should be directed to the Department of Public Safety.

Laundry Room

There are card-operated washing machines and dryers located in each residence hall, which are maintained by an outside vendor, not the Division of Information Technology. 

If a machine is out of order, please report to the vendor and to the Residential Life Office. For reimbursements please contact the vendor directly. Vendor contact information is posted in every laundry room or can be obtained from Residential Life, the Division of Information Technology cannot assist with Laundry Room issues. 

Getting Tech Help

The Division of Information Technology assists students living in the Residence Halls with a wide variety of technology issues. Please contact TechHelp for assistance.

Report a Problem 

Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.

*TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.

Support Hours This Week

Monday8:30 AM — 10:00 PM
Tuesday8:30 AM — 10:00 PM
Wednesday8:30 AM — 10:00 PM
Thursday8:30 AM — 10:00 PM
Friday8:30 AM — 10:00 PM
SaturdayClosed
SundayClosed

Report a Problem 

Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.

Support Hours This Week

Monday8:30 AM — 10:00 PM
Tuesday8:30 AM — 10:00 PM
Wednesday8:30 AM — 10:00 PM
Thursday8:30 AM — 10:00 PM
Friday8:30 AM — 10:00 PM
SaturdayClosed
SundayClosed


TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.