FIT IT Toolkit:
Working Remotely

IT Employee Toolkit for Remote Working

Person on a video conferencing call with three people on the screen

About this Guide

This guide was created to help faculty with information from our Self-Service ArticlesService pages, and Tech Tips to bring you a summary of what you need to know in regards to technology and services supported by the Division of Information Technology. 

This guide provides an overview of resources available for faculty that are working remotely. 

Visit fitnyc.edu/campus-return for more information regarding fall 2021.

Remote Tools

Many of the IT resources used for on-campus have always been available for our use remotely. The Division of Information Technology continues to work to assist with providing new solutions to respond to the new needs.

Webex icon

Cisco Webex

Cisco Webex is a full-featured video-conferencing platform. Using your browser, share your video, desktop, and presentations.

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Duo Logo

Duo

Duo for two-factor authentication required to access and use FIT Remote Labs.

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Google Meet Logo With Word Meet 250x250

Google Meet

Real-time video-meetings by Google. Using your browser, share your video, desktop, and presentations.

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Google Workspace Logos

Google Workspace

All FIT employees and students have access to Google Workspace. Including Gmail, Docs, Calendar, Drive, and many additional applications that enhance communication and collaboration.

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MyFIT Logo

MyFIT

MyFIT is a gateway to FIT’s online services such as registration, financial aid, bill payment, and academic course information.

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LinkedIn Learning Logo White Text Blue Background

LinkedIn Learning

LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.

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MS Office Logo

Office 365

Microsoft Office 365 is a suite of cloud-based applications including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access.

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VPN with Global Protect Logo

Remote Access (VPN)

Remote access (VPN) allows access to an on-campus FIT computer and the FIT network from an off-campus computer and location. You will be required to enroll in Duo 2FA to access VPN.

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Citrix Webex
Cisco Webex is a full-featured video-conferencing platform. Using your browser, share your video, desktop, and presentations.
Learn More

Duo
Duo for two-factor authentication required to access and use FIT Remote Labs.
Enroll Now

Google Meet
Real-time video-meetings by Google. Using your browser, share your video, desktop, and presentations.
Learn More

Google Workspace
All FIT employees and students have access to Google Workspace. Including Gmail, Docs, Calendar, Drive, and many additional applications that enhance communication and collaboration.
Learn More

Linkedin Learning
LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.
Learn More 

MyFIT
MyFIT is a gateway to FIT’s online services such as registration, financial aid, bill payment, and academic course information.
Learn More

Office 365
Microsoft Office 365 is a suite of cloud-based applications including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access. 
Learn More

VPN
Remote access (VPN) allows access to an on-campus FIT computer and the FIT network from an off-campus computer and location. You will be required to enroll in Duo 2FA to access VPN.
Learn More

More Software 
Learn More

Hosting a Web Meeting  

A major part of Remote Working involves using online meeting and screen sharing tools. Cisco Webex and Google Meet available to enrolled students, staff, and faculty members at FIT. Check our Employe Training page for our current training schedule or register for a 1:1 Orientation and Troubleshooting appointments by creating a ticket at TechHelp.fitnyc.edu and search for “Webex” or “Meet” to request an appointment.

Training Resources for Employees

Video Conference on Mac Laptop

FIT Training Resources

The Division of Information Technology offers workshops and training courses to current FIT employees on various system-based applications.

The Writing & Speaking Studio professional consultants are available to help FIT employees with a variety of writing and speaking projects. Email to learn more and schedule an appointment.

Linkedin Learning

LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.

Course Suggestions: 

First-time user? Learn how to create an account.

Computer and mobile devices with LinkedIn Learning videos displayed
Computer and mobile devices with LinkedIn Learning videos displayed

Linkedin Learning

LinkedIn Learning offers more than 5,000 on-demand courses on business, creative, and technology skills, and it’s available at no additional cost to all active FIT employees and students.

Course Suggestions: 

First-time user? Learn how to create an account.

Multiple Devices with Google Workspace Apps Displayed

Google Resources

The Google Workspace Training and Help Center has guides for each Google Workspace product. 

Create your Technology Backup Plan

While we make every effort to make sure resources are available and classroom and work time are uninterrupted, there are unforeseeable circumstances that impact services, such as weather, hardware failure, or an outage from a service provider. Additionally, you may experience local power or internet outages from your remote working location. Therefore it’s always good to have a technology backup plan and communicate your plan with your colleagues. A few suggestions to include in your plan: 

Know where to check for scheduled maintenance or a known outage impacting services. For IT-supported service, please visit our System Status page

How you and your students will communicate with each other 

What is your backup service for Web Meetings

How to use your phone or another device as a hotspot

Check your FIT Voicemail

Remote Access Option

Even when you are are not on campus you can check your voicemail and update your personal greeting

Check your FIT Email

The Importance of Email 

When working remotely, email is one of the most critical communication tools and is the main method Divisions will alert you about important information.

Report a Problem 

Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.

*TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.

Support Hours This Week

Monday8:30 AM — 10:00 PM
Tuesday8:30 AM — 10:00 PM
Wednesday8:30 AM — 10:00 PM
Thursday8:30 AM — 10:00 PM
Friday8:30 AM — 10:00 PM
SaturdayClosed
SundayClosed

Report a Problem 

Reporting a problem to the Division of Information Technology is easy. Submit a ticket to TechHelp, and our team will attend to the problem as soon as possible.

Support Hours This Week

Monday8:30 AM — 10:00 PM
Tuesday8:30 AM — 10:00 PM
Wednesday8:30 AM — 10:00 PM
Thursday8:30 AM — 10:00 PM
Friday8:30 AM — 10:00 PM
SaturdayClosed
SundayClosed


TechHelp is closed when the college is closed. View the FIT Academic Calendar for dates and more details.