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Self-Service Articles

Reporting A Phish Email

How to report a phish

What to do if you have fallen victim to a phish? Open a ticket selecting Cybersecurity then Viruses / Malware / Phishing Open a Ticket How to report a phish: 1. Click the three dots next to the reply arrow next to “Reply and then select “Report Phishing” from the menu Click “Report Phishing Message” […]
Person checking phone for SSPR Authentication Code

How to register to use Self-Service Password Reset (SSPR)

On June 9, 2021, FIT launched Self-Service Password Reset (SSPR) from Microsoft. See Change Announcement to learn more.  You must know your current FIT Password to register; you cannot register if you have an expired password. You will need to register for Self-Service Password Reset (SSPR) in order to change your password without TechHelp assistance.  […]
Stitch Releasing a Print Job

How to print; how to release a print job (Pay-for-Print)

Pay-for-Print printers limitations Pay-for Print printers are set up for business-quality printing and should be used for draft-quality color printing. Duplex printing (two-sided printing) is unavailable. Printers are calibrated for specific type of paper, and under NO circumstances different paper or any other materials should be placed into the printers. These objects may jam and […]
Lock sitting on Document

How to password protect a Microsoft document

You can help protect a sensitive or confidential document from unwanted edits by assigning a password. You can also prevent a document from being opened. Follow the instructions in the links below to review the instructions available from Microsoft. Password Protect an Excel File Password Protect a Word File PC  Password Protect a Word File […]
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Computer with FIT IT Ticket Portal Homepage

How to open a ticket (report a problem)

In 2019 we rolled out a new IT ticketing system including an improved self-service portal. With the self-service portal, you are able to report issues, open requests, and check their status.  To use the self-service portal, go to ​TechHelp.fitnyc.edu​ and log in with your FIT username and password, no need to create a new login […]
Laptop with MS Office 365 Password Login Page Displayed

How to manage your Office 365 password

We are very pleased to announce that as of September 14, 2016; you will be able to use your FIT password to access your Microsoft Office 365 account, no need to manage a separate password for this service. If you are unable to sign into your Microsoft Office 365 account, please verify that you can sign into […]
Close up of Spam Definition

How to manage spam

What is spam? Spam is electronic junk mail. Unwanted messages sent to a large number of recipients. Why are emails marked as spam? You previously marked these messages as spam by clicking the “Report spam” or “Report phishing” button. Both actions will send the message to your Spam folder and remove it from your Inbox. […]
Gmail icon with gmail icon as a decorative background

How to make Gmail your default mail client

When you click on an email link on a web page or email message, your computer will open a new compose window with the email address populated in the To: line. The program used to compose the message is determined by the default mail client for your computer. To make Gmail your default mail client, […]
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Laptop with FIT Book IT displayed

How to make a booking in FIT Book It

Students from approved majors that received an email inviting them to use FIT Book It will be able to make a booking.  Students not in an approved major will receive a message, " Sorry! Your account does not have permission to book this item." when attempting to make a booking in FIT Book It. 
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Tablet with Google search page on screen and coffee cup in backgroud

How to login and switch between more than one Gmail account

If you have more than one Google Account, you can sign in to multiple accounts at once. That way, you can switch between accounts without signing out and back in again. Please note, that the Gmail icon in MyFIT is linked to https://mail.google.com/ therefore opens to your default account or the account you are currently […]
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