Downtime & Upgrades

Jan: 26th Kaufman Hall WiFi Restored

Jan: 26th Kaufman Hall WiFi Restored

 As of 10AM Monday, January 26th WiFi at Kaufman Hall has been restored. Residents that reported sporadic or unavailable WiFi should try to connect again.

January 26, 2015 | By | Reply More
Jan. 15: Kaufman Hall Internet Unavailable 8AM-11AM

Jan. 15: Kaufman Hall Internet Unavailable 8AM-11AM

On Thursday, January 15th from 8AM to 11AM wired and wireless internet will be unavailable at Kaufman Hall while our team performs upgrades. Residential Life Offices will not be effected.  

January 14, 2015 | By | Reply More
Jan. 12: Banner Restored

Jan. 12: Banner Restored

Banner has been restored.

January 12, 2015 | By | Reply More
Jan. 12: TechHelp Ticket System Restored

Jan. 12: TechHelp Ticket System Restored

The TechHelp ticketing system at techhelp.fitnyc.edu has been restored.

January 12, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

@kiss_me_kate_xo Hi, for DM to work we need you to follow us. Were able to confirm an outage at Kaufman. As of 10AM WiFi has been restored.
Password Express Help - today in the Feldman Lobby (C-lobby). Get quick help with passwords till Noon.
@kiss_me_kate_xo Give us a call or DM us - so we can get more info we need 212-217-4357
@kiss_me_kate_xo We gave some Ethernet cords to ResLife you can pick one up - we are woking on Kaufman WiFi - goo.gl/8VX4qh
@kiss_me_kate_xo Are you still having problems connecting to the WiFi? Are you able to connect with an Ethernet cord (wired network)?
@sheisjaznea No problem - good luck with your first day of classes!
Welcome back to FIT, remember we are here to help. Here are some of the ways bit.ly/1AGWxp8 pic.twitter.com/4pydtujRey
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@sheisjaznea Your phone may have locked you out - here is the right shortner for Andriod goo.gl/yvtUpu.
@sheisjaznea We can help, when we open at 8:30AM, come to C307A. Till, read these goo.gl/SDcyL9 or goo.gl/TLyF8r.
Welcome back Dorm Students, we can't improve the weather but we're improving the WiFi >> bit.ly/1yS09qj pic.twitter.com/wkT9yS87Ec
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The acronym “LOL” isn't new, it was being used in the 1960’s to mean “Little Old Lady”. #FunFactFriday pic.twitter.com/8Pc5cyvIJa
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@SydneySchiff We can help, call 212-217-4357 or email TechHelp@fitnyc.edu. We'll need your FIT ID # & DOB. Plz don't share info over Twitter
Not sure if you should upgrade to Yosemite? Read this bit.ly/1BLDIa4 #TechTip pic.twitter.com/8x36G6LHZn
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TechHelp: IT Guide to Success starting soon. Calling all new students, hope you're on your way to the Haft. pic.twitter.com/JNRcTaBN7H
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Visit us today for tech info & candy in the Dinning Hall from 11:30AM - 12:45PM during the Student Success Fair! pic.twitter.com/clS5FllQVl
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IT News

Kaufman Hall Wireless Improvements

Kaufman Hall Wireless Improvements

First and foremost we would like to welcome all the students back for a wonderful Spring semester. As many know, over the Summer we upgraded the wireless network in the classrooms and the 27th Street Dorms.  Kaufman Hall is scheduled for improvements next and over the Winter Semester we began laying the foundation for the […]

January 20, 2015 | By | Reply More
Yosemite Mac OS X 10.10 – Upgrade Warning

Yosemite Mac OS X 10.10 – Upgrade Warning

Late last year Apple released a new operating system called Yosemite (Mac OS X 10.10). Before upgrading FIT computers, the IT Department tests new operating systems with FIT systems and software to ensure functionality will be maintained. That is why we ask anyone with an FIT computer to please contact TechHelp before installing Yosemite. Without […]

January 20, 2015 | By | Reply More
Welcome New and Returning Students

Welcome New and Returning Students

Welcome all new and returning students to FIT. We hope to help you make your Spring 2015 semester a success. Here are just some of the ways we can help you… Answers and Step-by-Step Instructions to your Frequently Asked Questions can be found at it.fitnyc.edu/faqs Via email TechHelp@fitnyc.edu By phone 212-217-HELP (4357) In person C307A […]

January 20, 2015 | By | Reply More

Google Related

Unlimited Google Drive Storage for Education

Unlimited Google Drive Storage for Education

It is official!  Google announced a few months back that they would be upgrading the Drive for Education to include unlimited storage and the upgrade has been applied to our FIT Google Apps for Education accounts. What does this mean to you? Unlimited storage: Store as many Google Drive files, Gmail messages, and Google+ photos as […]

November 3, 2014 | By | 2 Replies More
How to Check for Suspicious Activity on Your Account

How to Check for Suspicious Activity on Your Account

Google Apps for Education offers a multitude of security features including allowing you to monitor how your account is being accessed through the Activity Information panel. This is one of the easiest ways for you to ensure that your account isn’t being accessed without your permission. “The Activity Information Panel” allows you to check what browser, […]

October 22, 2014 | By | Reply More
Quick Guide: Is 2-Step Verification Right for You?

Quick Guide: Is 2-Step Verification Right for You?

Have you heard about 2-Step Verification? Are you thinking about using it for your FIT Google Apps for Education? Follow our quick guide to find out if it is right for you. What is 2-Step Verification? 2-Step Verification is an additional security feature designed to prevent unauthorized access to your Google account. How does it work? […]

October 22, 2014 | By | Reply More

Tech Bytes

Top Tech Villains

Top Tech Villains

Thursday, November 20th is Runway27’s 2nd Annual fashion show. The event is another wonderful example of FIT students’ talents from designing, advertising and producing. This year’s theme is “Fashion is Evil” showcasing student designs inspired by the best baddies. In support, the IT Crowd compiled a list of our top tech villains, perhaps we’ll see […]

November 20, 2014 | By | Reply More
Legacy Week: Tech Time Warp to 1944

Legacy Week: Tech Time Warp to 1944

We all know that FIT stands for Fashion Institute of Technology but we often forget what “Technology” meant when our institution was founded. In honor, of Legacy Week and FIT’s 70th Anniversary let’s take a moment to reflect on  the technology of 1944 and how far we’ve come. Television After WWII ended production of televisions […]

October 27, 2014 | By | Reply More
Tweep and Selfie are New Dictionary Words

Tweep and Selfie are New Dictionary Words

Today is National Dictionary Day, the “unofficial” holiday created in honor of Noah Webster’s birthday, October 16, 1758; and a day we celebrate the importance of increasing our vocabulary. In observance of National Dictionary Day, we thought we would review some of the over 150 new words added to the Merriam-Webster Collegiate Dictionary 2014 Edition. […]

October 16, 2014 | By | Reply More

Tech Development Team on Twitter

Please don't upgrade to Yosemite on FIT Macs, read our message at bit.ly/1BLDIa4 for our advice #TechTip pic.twitter.com/b5btkEI04Z
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Open labs will be closing early 1/18 and FIT will be closed on 1/19 in honor of MLK Day bit.ly/1wg5CTr pic.twitter.com/P9QVfawK7N
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Banner is currently unavailable. Our team is aware of the problem and working to resolve it. Please check back for... bit.ly/1tZUbPP
WordPress has been restored. FIT blogs are can now be accessed. bit.ly/1wkpLJ7
WordPress is currently unavailable effecting the FIT blogs, we're working to restore bit.ly/14st7Tx
Happy #NewYear We hope #2015 brings you nothing but joy! pic.twitter.com/btNrSAmIUZ
FIT is closed for Winter Recess till Jan. 2nd bit.ly/1D4DcVY Hope to see you all back in the New Year! pic.twitter.com/GO2H5GAD8f
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Here’s a dancing penguin & a reminder starting tomorrow FIT is closed for Winter Recess bit.ly/1D4DcVY pic.twitter.com/k9hxtLVb83
Happy First Day of Winter! Speaking of Winter - do you know our Winter Recess Hours?bit.ly/1D4DcVY pic.twitter.com/O8pz2Lwqn3
Today is the last day of the Fall semester! Great work everyone and enjoy the Winter Recess bit.ly/1D4DcVY pic.twitter.com/ZMrevWCVT1
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Need TechHelp contact us before FIT closes for Winter Recess bit.ly/1D4DcVY pic.twitter.com/cG3exo3bBD
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TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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