Downtime & Upgrades

June 3: RESTORED Campus Phones

June 3: RESTORED Campus Phones

FIT Campus phones have been restored. If you are continuing to have problems, please try rebooting your phone by disconnected the cords in the back of the phone and plugging them back in.

June 3, 2015 | By | Reply More
June 5: All Banner Services Down for Maintenance

June 5: All Banner Services Down for Maintenance

On Friday, June 5, from 3:00 AM to 12:30 PM, IT will be performing mandatory maintenance on our Banner ERP/SIS. During this period, all Banner services, including Hyperion, and Banner Self-Service (online information systems through MyFIT) will be unavailable. If you have any questions or experience issues after the scheduled maintenance time, please email TechHelp@fitnyc.edu.

June 3, 2015 | By | Reply More
June 3: Campus Phone Outage

June 3: Campus Phone Outage

FIT Campus Phones are currently experiencing an outage. Our Telecom team is work to restore all phones.  

June 3, 2015 | By | Reply More
June 2: Adobe CC Application Not Available

June 2: Adobe CC Application Not Available

Some individuals trying to access Adobe CC applications are receiving a message that the license has expired and no Adobe CC application are currently able to run. This is impacting labs, classes and offices where Adobe CC has been installed. This error is impacting a number of institutions. Adobe is aware of this issues and working […]

June 2, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

Friday June 5th 3:00AM-12:30PM Banner services, Hyperion, Self-Service (MyFIT online info system) will be down. More bit.ly/1Ih8hbf

Adobe CC applications not able to run. We've contacted Adobe & they're working to resolve this issue. More details at bit.ly/1KB5GX5

Do you no longer see your student tab? Go to bit.ly/1I6bN8j to find out why. pic.twitter.com/I1ivqIzXaR

Twitter Media

FIT will be closed every Friday for the next 11 weeks. More Summer Hours infomation at bit.ly/1K4jriO pic.twitter.com/WVnxhxRd0V

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A Legend of Zelda prototype cartridge sold for $55,000 on eBay. #FunFactFriday pic.twitter.com/3EG1IQI6ZF

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Welcome Kaufman Hall Summer Residents! A tech will be in the Kaufman Hall Lobby tonight to help with your tech needs. pic.twitter.com/w5zZvL7SZz

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Reminder, all Online Learning Classes are now on Blackboard. Watch the video to get started goo.gl/sL0D94

Welcome Summer Students! Don't forget the IT Crowd to get important info. Go to it.fitnyc.edu pic.twitter.com/u4yP84fBEi

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“Grading” was invented at Cambridge in 1792 by chemistry tutor William Farish. bit.ly/1Hnau1j #FunFactFriday pic.twitter.com/Oxcy3eFh6I

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IT helping to capture the moments at the 2015 FIT Commencement with @BrookeShields #FITGrad #ITBehindtheScenes pic.twitter.com/xEd4FORY8O

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Congrats to all the 2015 FIT Graduates. You can watch the ceremonies live online at: fitnyc.edu/commencement #FITGrad pic.twitter.com/m2VzNSD4Ka

Twitter Media

The problem with the voicemail indicator light has been resolved and is now functioning campus wide. bit.ly/1S1YubK

Voicemail Indicator Light not functioning for FIT Campus Phones. Learn more at bit.ly/1HnnnZo

IT News

Blackboard for Online Courses

Blackboard for Online Courses

All online courses are now on Blackboard. To log into Blackboard you can click on the Blackboard link in MyFIT or log in directly at fitnyc.open.suny.edu with your FIT Username and Password. If you cannot log into Blackboard, please contact TechHelp. If you are new to Blackboard we recommend you watch the video Blackboard Intro for […]

May 26, 2015 | By | Reply More
IT Summer 2015 Hours

IT Summer 2015 Hours

 FIT will be closed for the follow eleven (11) Fridays during the summer of 2015: Friday, June 5, 2015 Friday, June 12, 2015 Friday, June 19, 2015 Friday, June 26, 2015 Friday, July 3, 2015 Friday, July 10, 2015 Friday, July 17, 2015 Friday, July 24, 2015 Friday, July 31, 2015 Friday, August 7, 2015 Friday, August […]

May 26, 2015 | By | Reply More
IT Behind the Scenes at the 2015 Commencement Ceremonies

IT Behind the Scenes at the 2015 Commencement Ceremonies

IT performs a lot of jobs that many of the students, staff and faculty are not aware of. One such job is that of recording events for video archival. Today, our video team from the IT Department’s Technology Development Team were at Commencement to record interviews with our 2015 commencement speakers. Great work team and congratulations […]

May 21, 2015 | By | Reply More

Google Related

Gmail “Undo Send” Change

Gmail “Undo Send” Change

It was brought to our attention that a few users have experienced an error message when trying to use the “Undo Send” feature in Gmail. Undo Send is a Google Lab feature in Gmail, meaning it is experimental, and changes may be made to the feature which seems to be the case here. If you experience […]

March 20, 2015 | By | Reply More
Google returns “Shared with me”

Google returns “Shared with me”

When Google gave Drive a facelift back in June the “Shared With Me” link where you can find all of the folders and files others have given you permission to either view or edit changed to “Incoming.”  Apparently, not all lovers of Drive loved the new name. Google changed it back.

March 3, 2015 | By | Reply More
Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google will be ending support for the Google Apps Connector for BlackBerry Enterprise Server on March 5, 2015. Please note that we’re now one month away from the end of support date. On March 5, Google will turn off the underlying services and the Google Apps Connector for Blackberry Enterprise Server will no longer sync […]

February 6, 2015 | By | Reply More

Tech Bytes

Earth Day TechTips

Earth Day TechTips

In honor of Earth Day, here are our 5 TechTips to reduce your impact on the environment. 1.  Unplug your phone charger You should try to get in the habit of unplugging your phone charger when you are not charging your phone and when your phone if fully charged. According to the US Department of […]

April 21, 2015 | By | Reply More
Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Have you noticed the purple lighting and all the Pledge Purple flyers? This is in conjunction with FITs Pledge Purple Campaign to educate and end sexual and domestic violence. The Pledge Purple Campaign culminates this Tuesday, April 21st in the Breezeway from Noon – 2PM. FIT support services and community agencies will be on hand to […]

April 17, 2015 | By | Reply More
Happy 25th Birthday Photoshop

Happy 25th Birthday Photoshop

25 years ago one of the most influential software programs made it’s debut, Photoshop. At FIT, Photoshop is used across majors by our students, for projects and fun. To celebrate Adobe made a video that shows the power of Photoshop and encourages us to embrace our creativity and “Dream On”. On Jimmy Kimmel Live, he […]

February 23, 2015 | By | Reply More

Tech Development Team on Twitter

Friday June 5th 3:00AM-12:30PM Banner services, Hyperion, Self-Service (MyFIT online info system) will be down. More bit.ly/1Ih8hbf

Adobe CC applications not able to run. We've contacted Adobe & they're working to resolve this issue. More details at bit.ly/1KB5GX5

Internet and Phone Service has been restored for Business and Liberal Arts Center - more details at goo.gl/1sWdIB

June 2: Top floors of Business & LA bldg exp. Network outages: phones, wifi, internet in ge... bit.ly/1I8X61j pic.twitter.com/agJyI6m7Iw

Twitter Media

Do you no longer see your student tab? Go to bit.ly/1I6bN8j to find out why. pic.twitter.com/8xGIZqUUHK

Twitter Media

IT helping to capture the moments at the 2015 FIT Commencement with @BrookeShields #FITGrad #ITBehindtheScenes pic.twitter.com/Tyd5BCszpa

Twitter Media

Congrats to all the 2015 FIT Graduates. You can watch the ceremonies live online at: fitnyc.edu/commencement #FITGrad pic.twitter.com/B5kXXheHvQ

Twitter Media

The problem with the voicemail indicator light has been resolved and is now functioning campus wide. bit.ly/1S1YubK

Voicemail Indicator Light not functioning for FIT Campus Phones. Learn more at bit.ly/1HnnnZo

MyFIT has been restored. If you still receive an error, please try closing and reopening your browser.

We're working to resolve a MyFIT System Error visit bit.ly/1brT1Ju for resources accessible when MyFIT is not pic.twitter.com/N7zGhKh3at

Twitter Media

In a 2004 experiment, 70% of Britons handed over their computer passwords in exchange for chocolate. #FunFactFriday pic.twitter.com/ludWQV06J2

Twitter Media

TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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