Downtime & Upgrades

July 29: Pay for Print RESTORED

July 29: Pay for Print RESTORED

 The Pay for Print service has been restored. Thank you for your continued understanding as we support and maintain IT services.

July 29, 2015 | By | Reply More
July 29: Pay for Print Unavailable

July 29: Pay for Print Unavailable

The Pay for Print service is currently unavailable. We have contacted the vendor and are attempting to restore the service as soon as possible. Please continue to visit it.fitnyc.edu for additional updates.

July 29, 2015 | By | Reply More
July 30: Patch Deployment for R25, FARS, TechHelp Self-Service Ticketing, and Pay for Print  8AM – 9AM

July 30: Patch Deployment for R25, FARS, TechHelp Self-Service Ticketing, and Pay for Print 8AM – 9AM

The IT Department regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Thursday, July 30th we will be deploying patches for R25, FARS, TechHelp Self-Service Ticketing, […]

July 29, 2015 | By | Reply More
July 30: Planned Network Maintenance 8AM to 9AM for Business and Liberal Arts Center 9th Floor

July 30: Planned Network Maintenance 8AM to 9AM for Business and Liberal Arts Center 9th Floor

To  enhance internet connectivity and stability our Networking team will perform mandatory replacement of outdated equipment on Thursday, July 30th from 8AM to 9AM. During this time internet connection and phones will be unavailable for the 9th floor of the Business and Liberal Arts Center Center (B-Building) If you are unable to connect after 9AM, […]

July 28, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

Don't copy & paste email addresses into Gmail. Make Gmail your default mail handler. bit.ly/1DfiBeF #TechTip pic.twitter.com/HoZQDjv75p

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#Windows10 is nearly here - Read 𝟭𝟬 𝗧𝗵𝗶𝗻𝗴𝘀 𝘁𝗼 𝗞𝗻𝗼𝘄 𝗮𝗯𝗼𝘂𝘁 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝟭𝟬 𝗳𝗼𝗿 𝗙𝗜𝗧 - bit.ly/1O1Jre4 #memes pic.twitter.com/ftfEEMBEra

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8AM-5PM, MyFIT & other services unavailable for planned maintenance more info at bit.ly/1Il80og pic.twitter.com/NpnK0LCHNq

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FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/NhWjXuV28c

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It's our 4 year #Twitterversary! TY to all our followers. We'll keep tweeting the latest Tech news from FIT & more. pic.twitter.com/ybxQ5RdZ9s

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Read 𝟭𝟬 𝗧𝗵𝗶𝗻𝗴𝘀 𝘁𝗼 𝗞𝗻𝗼𝘄 𝗮𝗯𝗼𝘂𝘁 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝟭𝟬 𝗳𝗼𝗿 𝗙𝗜𝗧 - bit.ly/1O1Jre4 before you upgrade to Windows 10. pic.twitter.com/qQ3Uqj9cPZ

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They helped bring the Power of Play to FIT. Join the Come Out and Play Festival this weekend bit.ly/1IEFjBo pic.twitter.com/oXRxdcFh2s

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FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/56agDOOBDo

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#TBT from the IT Crowd Presents: The Power of Play. Be sure to Come Out and Play this weekend comeoutandplay.org pic.twitter.com/4nVj8fCpxd

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10 Things to Know about Windows 10 - #TechTipTuesday You should read before July 29th, 2015 bit.ly/1O1Jre4 pic.twitter.com/k7Nwr1PN2Q

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8AM-4PM, MyFIT & other services may be periodically down for planned maintenance more info at bit.ly/1HPHMKo pic.twitter.com/JI4U64LeOU

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FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/34e8hEWPrW

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Want a free T-Shirt? Want to have an amazing time and meet cool people? Be a CO&P Volunteer bit.ly/1HlJDjz pic.twitter.com/sQEYo9wWjh

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Want to learn something new or need a review? Create your Lynda.com profile today bit.ly/1HIFbQg pic.twitter.com/bvYhgDlBgo

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Had fun at The IT Crowd Presents: The Power of Play? Then get ready for the CO&P Festival bit.ly/1IEFjBo pic.twitter.com/uzhCGNKX55

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IT News

Windows 10 Warning

Windows 10 Warning

On July 29, 2015, Microsoft will make their newest operating system, Windows 10, available for free to qualifying Windows 7, Windows 8.1 and Windows Phone 8.1 devices. As with the release of any new operating system the IT Department must test to ensure compatibility with all FIT systems and software to ensure functionality will be […]

June 25, 2015 | By | Reply More
10 Things to Know about Windows 10 for FIT

10 Things to Know about Windows 10 for FIT

1. When will Windows 10 be available? Microsoft will be releasing Windows 10 on July 29th, 2015. 2. Is it really free? Yes, for some. Microsoft is making Windows 10 available as free upgrade for qualified Windows  7, Windows 8.1, and Windows Phone 8.1 devices. The option to upgrade for free will be available for […]

June 25, 2015 | By | Reply More
Adobe Apologizes for License Error

Adobe Apologizes for License Error

Adobe released an apology today for the number of institutions that were impacted by a license error. Our teams have already begun the process of re-serializing all campus Creative Cloud applications. If you are still experiencing an Adobe CC application (e.g. Photoshop, Illustrator, etc.) licensing issue on your office machine please contact TechHelp at 212-217-HELP (4357) […]

June 9, 2015 | By | Reply More

Google Related

July 8: Reminder Disabling Access to FIT Exchange Accounts

July 8: Reminder Disabling Access to FIT Exchange Accounts

Now that the migration from exchange to Google has been completed for over six months, we will be disabling access to exchange. On Wednesday, July 8th all links to the old FIT exchange accounts (also known as webmail) will be removed, including links found in MyFIT. Mobile devices and email clients (Outlook, Mac Mail) will no […]

July 8, 2015 | By | Reply More
July 8: Disabling Access to FIT Exchange Accounts

July 8: Disabling Access to FIT Exchange Accounts

Now that the migration from exchange to Google has been completed for over six months, we will be disabling access to exchange. On Wednesday, July 8th all links to the old FIT exchange accounts (also known as webmail) will be removed, including links found in MyFIT. Mobile devices and email clients (Outlook, Mac Mail) will no […]

June 11, 2015 | By | Reply More
Gmail “Undo Send” Change

Gmail “Undo Send” Change

It was brought to our attention that a few users have experienced an error message when trying to use the “Undo Send” feature in Gmail. Undo Send is a Google Lab feature in Gmail, meaning it is experimental, and changes may be made to the feature which seems to be the case here. If you experience […]

March 20, 2015 | By | Reply More

Tech Bytes

Earth Day TechTips

Earth Day TechTips

In honor of Earth Day, here are our 5 TechTips to reduce your impact on the environment. 1.  Unplug your phone charger You should try to get in the habit of unplugging your phone charger when you are not charging your phone and when your phone if fully charged. According to the US Department of […]

April 21, 2015 | By | Reply More
Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Have you noticed the purple lighting and all the Pledge Purple flyers? This is in conjunction with FITs Pledge Purple Campaign to educate and end sexual and domestic violence. The Pledge Purple Campaign culminates this Tuesday, April 21st in the Breezeway from Noon – 2PM. FIT support services and community agencies will be on hand to […]

April 17, 2015 | By | Reply More
Happy 25th Birthday Photoshop

Happy 25th Birthday Photoshop

25 years ago one of the most influential software programs made it’s debut, Photoshop. At FIT, Photoshop is used across majors by our students, for projects and fun. To celebrate Adobe made a video that shows the power of Photoshop and encourages us to embrace our creativity and “Dream On”. On Jimmy Kimmel Live, he […]

February 23, 2015 | By | Reply More

Tech Development Team on Twitter

8AM-5PM, MyFIT & other services unavailable for planned maintenance more info at bit.ly/1Il80og

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO

Read 10 Things to Know about Windows 10 for FIT - bit.ly/1O1Jre4 before you upgrade to Windows 10. pic.twitter.com/2xLYYVG6rd

Twitter Media

They helped bring the Power of Play to FIT. Join the Come Out and Play Festival this weekend bit.ly/1IEFjBo pic.twitter.com/0TlrkP7xhE

Twitter Media

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/5ibmRCTT6S

Twitter Media

#TBT from the IT Crowd Presents: The Power of Play. Be sure to Come Out and Play this weekend comeoutandplay.org pic.twitter.com/6wRGNC6VDg

Twitter Media

10 Things to Know about Windows 10 - #TechTipTuesday You should read before July 29th, 2015 bit.ly/1O1Jre4 pic.twitter.com/j1tdvzdkaU

Twitter Media

8AM-4PM, MyFIT & other services may be periodically down for planned maintenance more info at bit.ly/1HPHMKo pic.twitter.com/6gzkgNELYI

Twitter Media

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/A9AmMJsV4R

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Want to learn something new or need a review? Create your Lynda.com profile today bit.ly/1HIFbQg pic.twitter.com/SwE9x2lSNO

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Happy 4th of July to all you FIT Tigers out there. Have a happy and safe day. pic.twitter.com/siSudPevns

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FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/rGZxgCOtd4

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TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Summer Hours: Monday-Thursday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Phone: 212-217-HELP (4357)
Students: Visit room C307a
Faculty & Staff: Visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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