Downtime & Upgrades

Aug 29th: Webfiles Advanced Uploading Issue

Aug 29th: Webfiles Advanced Uploading Issue

The Advanced Uploader functionality of Webfiles generates an error and most of the time prohibits uploading of folders, and sometimes files as well. We are aware of the issue and have been working this week with the vendor to ensure restoration of this functionality.Please use the Basic Uploader at this time.Thank for your understanding.

August 29, 2014 | By | Reply More
Angel Not Available in Dorms Using Ethernet Connection

Angel Not Available in Dorms Using Ethernet Connection

The Angel website will not load while connected to the FIT network using an Ethernet cord (wired). The IT Department is working with Open SUNY to resolve this issue as quickly as possible. Access to Angel via the wireless network is functioning. Please check back for updates. We thank you for your understanding and apologize for […]

August 29, 2014 | By | Reply More
FITAIR Update for 27th Street Dorms

FITAIR Update for 27th Street Dorms

Last night a team of technicians went to every floor in the 27th street dorms to test the WiFi. We identified locations with signal issues and also found a troubleshooting alternative for the Registration Page reappearing after being previously connected. Is the registration page for FITAIR still coming up on your computer? Please see this […]

August 29, 2014 | By | Reply More
RESOLVED: Angel Not Available in 27th Street Dorms

RESOLVED: Angel Not Available in 27th Street Dorms

Reported issues with Angel access in the 27th Street Dorms (Coed, Nagler and Alumni) while connected to FITAIR have been resolved. Thank you to all the student for bringing this to our attention in a timely fashion and for confirming your access has been restored.  

August 26, 2014 | By | Reply More

Ask IT Q&A

Filling Laundry Cards

Filling Laundry Cards

I think we should be able to transfer money from our bank accounts to our laundry cards instead of only having the option to use the machine downstairs. It’s a hassle to have to go back and forth to put money on the card and with being able to transfer money from our accounts we […]

August 26, 2014 | By | Reply More
Wacom Tablet Suggestion?

Wacom Tablet Suggestion?

I am a new toy design student I am looking into getting a portable tablet so I will be able to do my homework any where I go on the train, etc.. What are the specifications I need to look out for if I what my tablet to have the same or almost the same […]

August 21, 2014 | By | Reply More
Student Monitors for Open Labs

Student Monitors for Open Labs

I am international student seeking to fill the 20 hours weekly that we are allowed to work each semester. Kindly, advice if there is some application procedure for any available position.     Answer: Hi, Thanks for your inquiry.  Please stop by the main office for Academic Computing, room C220. The main desk has the […]

August 12, 2014 | By | Reply More
Web PDM Courses?

Web PDM Courses?

I am a rising senior at LIM College. I need to take Web PDM (Product Data Management) as a required course in order to graduate and was just wondering if this class was offered at FIT during the summer (physically or online). If I were to take the course, could my credits transfer over to […]

May 9, 2014 | By | Reply More
Lab room schedules

Lab room schedules

 Hi, Are the schedules for classrooms with CS6 InDesign (with folio builder) posted anywhere? I know that C302, C304 and cc15A have the updates, but am not sure when they are open.I need to get into one of them on Saturday morning to finish a project – C232 is open, just not until after 1pm.Is there somewhere I […]

May 8, 2014 | By | Reply More
WiFi in Dorms

WiFi in Dorms

FIT Residential Life ‏@FITResLife For the amount I pay to live here , it’s AMAZING how wifi in the dorms NEVER works. Dear Jonathan, Sorry to hear you are having a problem with WiFi.  Please contact call 212-217-HELP (4357) if you are unable to connect or if you have a low signal from your location. In order […]

May 2, 2014 | By | Reply More

TechHelp on Twitter

We hope you all have a wonderful Labor Day Weekend. Please go to bit.ly/1n3RlWz for our updated hours. pic.twitter.com/1YJsyiSDdx

Angel will not load in dorms with wired connection. We're working with Open SUNY to resolve this ASAP. bit.ly/1wOrag4

Techs visited every floor in the 27th St. dorms last night to test the WiFi. Read more... bit.ly/1n3q2Ma

A TechHelp technician will be in the Cafeteria today to help you connect to the internet. it.fitnyc.edu/techhelp pic.twitter.com/Fl0aK6cOK0

Spotted - #Free@FIT Magazines outside of C506 and Swatches outside of B521 pic.twitter.com/edGNP9bY1Q

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. bit.ly/1AXuap4 pic.twitter.com/M56SQSOst2

Today, IT staff & contractors are working in 27th St Dorms to resolve WiFi issues reported to us. For more info go to bit.ly/VNDexb

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. it.fitnyc.edu/faqs pic.twitter.com/r5YusD7kgY

RESOLVED: Angel Not Available in 27th Street Dorms. For more information please go to bit.ly/1tR9VFz

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. it.fitnyc.edu/faqs pic.twitter.com/VWUMlOtVFf

Angel is unavailable in 27th St. dorms via WiFi. We're working to restore access. For more info & updates go to bit.ly/1qozA8P TY

Over 1000 page views today on our new site: We really appreciate your support and feedback... it.fitnyc.edu bit.ly/1qkgQav

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. it.fitnyc.edu/faqs pic.twitter.com/CkXcVrmEXg

@robinson_liv Our Technicians are replying to emails in the order they were received. They will reply to your email as soon as possible. TY

We wish all of you the best of luck on your first day of Fall 2014 classes. Here's to the start of a productive and fun year.

IT News

Labor Day Holiday Lab Hours

Labor Day Holiday Lab Hours

In honor of the Labor Day holiday, there will be a special lab schedule for rooms CC15 and CC15a. Saturday and Sunday, August 29th and 30th, the labs will close at 10 pm. Monday, September 1st, the labs will be closed all day. Tuesday, September 2nd, the labs will reopen at 8am. Have a safe […]

August 29, 2014 | By | Reply More
Labor Day Weekend IT Hours

Labor Day Weekend IT Hours

The first Monday in September we celebrate Labor Day, a national tribute to the labor movement and a time to reflect on how workers contribute to our country. We hope you all enjoy the day off after, what we hope was a wonderful first week of classes. As a reminder, when the college is closed […]

August 29, 2014 | By | Reply More
WiFi in 27th Street Dorms

WiFi in 27th Street Dorms

During the summer, IT began a major project to improve wireless capabilities within the 27th Street dorms. Much of the work is complete, but there are still tasks and some problems that need resolution. A combination of IT staff and contractors are working as fast as possible to resolve the problems dorm residents have communicated […]

August 27, 2014 | By | Reply More

Google Related

Google classroom to be released August 11th

Google classroom to be released August 11th

We were lucky enough to have a few weeks in the preview group for GAFE’s (Google Apps for Education) newest product called Google Classroom. Google Classroom is a very easy to use method of exchanging assignments and documents for an instructor and his/her students. Through a web app the instructor can create an assignment with […]

August 7, 2014 | By | Reply More
Explanation of Conversation Mode in GMail

Explanation of Conversation Mode in GMail

See more helpful Google related FAQs on FIT’s Google Help Site. Explanation of Conversation Mode in GMail Gmail groups all replies with their original message, creating a single conversation or thread. In other email systems, responses appear as separate messages in your inbox, forcing you to wade through all your mail to follow the conversation. […]

August 6, 2014 | By | Reply More
How FIT is using Google Apps for Education

How FIT is using Google Apps for Education

Since migrating to Google Apps for Education, Brian Fallon and the staff in the Writing Studio use Google Drive for almost everything. From document sharing and working collaboratively on forms for gathering information from the staff to hangouts for interviewing potential tutors, Google apps has greatly enhanced their ability to access and work with others. […]

August 5, 2014 | By | Reply More

Tech Bytes

FIT Student Bloggers Highlighted in Metro

FIT Student Bloggers Highlighted in Metro

Read about recent grads, Freddy Rodriguez and Nicole Loher, and current student, Ryan Charchian and how they made their web presence known! http://www.metro.us/newyork/lifestyle/style/2014/05/28/fashion-students-pave-careers-blogs/

May 28, 2014 | By | Reply More
A 3D Printer that prints Makeup? I’ll take one, please.

A 3D Printer that prints Makeup? I’ll take one, please.

I have been tweeting a bit about the Disrupt NY Hackathon, but there was a particular concept that really caught my attention. What if you could select any color from a color picker, or in a program like Photoshop, and then print your own make-up? I’ll take one please. There is a new use for 3D […]

May 7, 2014 | By | Reply More
.nyc domain rollout is launching

.nyc domain rollout is launching

The only free address in NYC is in the digital world and here is your chance to get it. First round of applications will go to business with a physical address in the five boroughs and the business must be registered with the Trademark Clearinghouse. After October 8th, the process may open up to personal domain […]

May 6, 2014 | By | Reply More

TDT on Twitter

The advanced uploading feature in Webfiles is not functioning at this time. We're working to restore functionality. bit.ly/1wOQJO2

We hope you all have a wonderful Labor Day Weekend. Please go to bit.ly/1n3RlWz for our updated hours. pic.twitter.com/l39TCLdMWh

"How Many People See Your Tweets? Twitter Opens Its Nifty Analytics Dashboard To Everyone" feedly.com/e/84aiV57y

"Microsoft Rolls Out Surface Pro 3 To 25 New Markets" feedly.com/e/nFvNnivo

for fun: "27 Back to School Desktop Wallpapers" feedly.com/e/0z3WW6o2

RESOLVED: Angel Not Available in 27th Street Dorms. For more information please go to bit.ly/1tR9VFz

This Portable Dual Monitor Doesn’t Take Hours To Setup And Fits In Your Bag moreti.me/1om1L8b via @lifehackorg

Angel is unavailable in 27th St. dorms via WiFi. We're working to restore access. For more info & updates go to bit.ly/1qozA8P TY

Over 1000 page views today on our new site: We really appreciate your support and feedback... it.fitnyc.edu bit.ly/1qkgQav

"Amazon Launches Local Register, A Square Competitor With Lower Transaction Rates" feedly.com/e/Wyy4KXSU

August 13th 5-10pm, Webfiles will be unavailable for mandatory maintenance. For more info visit: bit.ly/ViVzlt

More teaching, Less tech-ing: Google Classroom Launches Today feedly.com/e/NtiR2yCu via @feedly

Google classroom to be released August 11th it.fitnyc.edu/2014/08/07/goo…

August 8th Multiple Upgrades with Downtime. For more details please go to bit.ly/FITDowntime #FITDowntime

We're continuing to implement advanced WiFi in the dorms. To perform this work, WiFi may be sporadic on Tuesday July 29th from 7am - 9am.

TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

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MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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