Downtime & Upgrades

May 22: Patch Deployment for JDA, ePortfolio, and Webfiles 8AM – 9AM

May 22: Patch Deployment for JDA, ePortfolio, and Webfiles 8AM – 9AM

The IT Department regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Friday, May 22nd we will be deploying patches for JDA, ePortfolio, Webfiles, and additional […]

May 21, 2015 | By | Reply More
May 21: Patch Deployment for Bi-Tech, DARS, BDMS, and other FIT Services 8AM – 9AM

May 21: Patch Deployment for Bi-Tech, DARS, BDMS, and other FIT Services 8AM – 9AM

The IT Department regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Thursday, May 21 we will be deploying patches for Bi-Tech, DARS, BDMS, VPN, Antivirus […]

May 20, 2015 | By | Reply More
May 20: Patch Deployment for the Online Information System, Pay for Print, Banner and other FIT Services 8AM – 9AM

May 20: Patch Deployment for the Online Information System, Pay for Print, Banner and other FIT Services 8AM – 9AM

The IT Department regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Wednesday, May 20th we will be deploying patches for the Online Information System, Pay […]

May 19, 2015 | By | Reply More
May 18: Voicemail Indicator Light RESTORED

May 18: Voicemail Indicator Light RESTORED

  The morning May 18th our team learned of a problem with the voicemail indicator light. The light was not turning on to indicate that a message had been received. This problem has been resolved and the voicemail indicator light is now functioning campus wide.      

May 18, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

IT helping to capture the moments at the 2015 FIT Commencement with @BrookeShields #FITGrad #ITBehindtheScenes pic.twitter.com/xEd4FORY8O

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Congrats to all the 2015 FIT Graduates. You can watch the ceremonies live online at: fitnyc.edu/commencement #FITGrad pic.twitter.com/m2VzNSD4Ka

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The problem with the voicemail indicator light has been resolved and is now functioning campus wide. bit.ly/1S1YubK

Voicemail Indicator Light not functioning for FIT Campus Phones. Learn more at bit.ly/1HnnnZo

@DanicaDelRey We have not made any changes to the passwords and Pharos is running. Are you still having problems with your password?

Take a break from #Finals with Atari Breakout - type "Atari Breakout" in google image search. #FunFriday pic.twitter.com/ay2UbZUAzc

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It's FINALS! Save yourself some stress by saving your work the right way Follow our #TechTips bit.ly/savework pic.twitter.com/L85TmAssBo

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It's #GradWeek - we've made this handy guide to help our 2015 Graduates with common IT ?'s bit.ly/FITGrad pic.twitter.com/1TQPCayTEJ

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@DanicaDelRey Try this, goo.gl/w7qsHJ Or it is possible your password expired, email TechHelp@fitnyc.edu, so we can help.

Happy #CincoDeMayo and be sure to join us today at Grad Fest from Noon-2 in the Breezeway. pic.twitter.com/A5paKlSLl5

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Tired of looking at cute animals online? Never! But today in the @FITLibrary from 4:30PM-6:30PM you can pet them IRL. pic.twitter.com/HvemtTqCgy

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MyFIT has been restored. If you still receive an error, please try closing and reopening your browser.

IT News

IT Behind the Scenes at the 2015 Commencement Ceremonies

IT Behind the Scenes at the 2015 Commencement Ceremonies

IT performs a lot of jobs that many of the students, staff and faculty are not aware of. One such job is that of recording events for video archival. Today, our video team from the IT Department’s Technology Development Team were at Commencement to record interviews with our 2015 commencement speakers. Great work team and congratulations […]

May 21, 2015 | By | Reply More
Memorial Day IT Hours

Memorial Day IT Hours

FIT will be closed on Monday, May 25th in honor of Memorial Day. As a reminder, when the college is closed the Administrative Offices at FIT are also closed – including the IT Department.  If you have questions while the college is closed, please visit our FAQs at it.fitnyc.edu/faqs. You may also email TechHelp@fitnyc.edu and we will […]

May 21, 2015 | By | Reply More
Top 3 Reasons You Don’t See Your Grades Yet

Top 3 Reasons You Don’t See Your Grades Yet

“Why don’t I see my grades yet?” This is a question we receive frequently as the end of the semester approaches. We know how important grades are to you. That is why we wanted to share our involvement in the process. The IT department assists the Registrar with making the links for grades available within […]

May 14, 2015 | By | Reply More

Google Related

Gmail “Undo Send” Change

Gmail “Undo Send” Change

It was brought to our attention that a few users have experienced an error message when trying to use the “Undo Send” feature in Gmail. Undo Send is a Google Lab feature in Gmail, meaning it is experimental, and changes may be made to the feature which seems to be the case here. If you experience […]

March 20, 2015 | By | Reply More
Google returns “Shared with me”

Google returns “Shared with me”

When Google gave Drive a facelift back in June the “Shared With Me” link where you can find all of the folders and files others have given you permission to either view or edit changed to “Incoming.”  Apparently, not all lovers of Drive loved the new name. Google changed it back.

March 3, 2015 | By | Reply More
Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google will be ending support for the Google Apps Connector for BlackBerry Enterprise Server on March 5, 2015. Please note that we’re now one month away from the end of support date. On March 5, Google will turn off the underlying services and the Google Apps Connector for Blackberry Enterprise Server will no longer sync […]

February 6, 2015 | By | Reply More

Tech Bytes

Earth Day TechTips

Earth Day TechTips

In honor of Earth Day, here are our 5 TechTips to reduce your impact on the environment. 1.  Unplug your phone charger You should try to get in the habit of unplugging your phone charger when you are not charging your phone and when your phone if fully charged. According to the US Department of […]

April 21, 2015 | By | Reply More
Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Have you noticed the purple lighting and all the Pledge Purple flyers? This is in conjunction with FITs Pledge Purple Campaign to educate and end sexual and domestic violence. The Pledge Purple Campaign culminates this Tuesday, April 21st in the Breezeway from Noon – 2PM. FIT support services and community agencies will be on hand to […]

April 17, 2015 | By | Reply More
Happy 25th Birthday Photoshop

Happy 25th Birthday Photoshop

25 years ago one of the most influential software programs made it’s debut, Photoshop. At FIT, Photoshop is used across majors by our students, for projects and fun. To celebrate Adobe made a video that shows the power of Photoshop and encourages us to embrace our creativity and “Dream On”. On Jimmy Kimmel Live, he […]

February 23, 2015 | By | Reply More

Tech Development Team on Twitter

IT helping to capture the moments at the 2015 FIT Commencement with @BrookeShields #FITGrad #ITBehindtheScenes pic.twitter.com/Tyd5BCszpa

Twitter Media

Congrats to all the 2015 FIT Graduates. You can watch the ceremonies live online at: fitnyc.edu/commencement #FITGrad pic.twitter.com/B5kXXheHvQ

Twitter Media

The problem with the voicemail indicator light has been resolved and is now functioning campus wide. bit.ly/1S1YubK

Voicemail Indicator Light not functioning for FIT Campus Phones. Learn more at bit.ly/1HnnnZo

MyFIT has been restored. If you still receive an error, please try closing and reopening your browser.

We're working to resolve a MyFIT System Error visit bit.ly/1brT1Ju for resources accessible when MyFIT is not pic.twitter.com/N7zGhKh3at

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In a 2004 experiment, 70% of Britons handed over their computer passwords in exchange for chocolate. #FunFactFriday pic.twitter.com/ludWQV06J2

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The Future of Fashion. Watch the Livestream of the #FITFashionShow tonight at 7PM fitnyc.edu/future. pic.twitter.com/QCZ8Gw6fca

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Search "Find my phone" in google. You can ring it or see where it is on a map. goo.gl/wca0cj #TechTipTuesday pic.twitter.com/RuOkNJtURv

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An IMAX projector can weigh as much as 3,600 lb. - thats as much as a hippo! #FunFactFriday pic.twitter.com/exCHsGznxl

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TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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