Downtime & Upgrades

Apr 17: RESTORED MyFIT

Apr 17: RESTORED MyFIT

Access to MyFIT has been restored. From Noon to 1PM some individuals were getting the error “Too Many Simultaneous Logins” when trying to access MyFIT. Our team has resolved the problem.

April 17, 2015 | By | Reply More
Apr 17: MyFIT Error – Too Many Simultaneous Logins

Apr 17: MyFIT Error – Too Many Simultaneous Logins

Some individuals are getting the error “Too Many Simultaneous Logins” when trying to access MyFIT at this time. We are working to resolve the error; we anticipate access to be restored by 1PM.

April 17, 2015 | By | Reply More
MyFIT Solution for “Your connection is not private”

MyFIT Solution for “Your connection is not private”

Individuals using Chrome versions 42 and 43 to access MyFIT, may get a certificate error “Your connection is not private”. We are working to resolve this error. Until the certificate error is resolved please use another browser (i.e. Firefox, Internet Explorer, Safari) or follow the steps below. Step 1: Click “Advanced” Step 2: Click “Proceed […]

April 17, 2015 | By | Reply More
Apr 16th: Patch Deployment for R25, FARS, TechHelp Self-Service Ticketing, and Pay for Print 8AM – 9AM

Apr 16th: Patch Deployment for R25, FARS, TechHelp Self-Service Ticketing, and Pay for Print 8AM – 9AM

The IT Department regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Thursday, April 16th we will be deploying patches for R25, FARS, TechHelp Self-Service Ticketing, […]

April 14, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

New to FIT? Check our advice on what computer to buy and how to get discounts bit.ly/1aLwHKC pic.twitter.com/85LrprfFDZ

Twitter Media

@ShannonPacocha That's good! TechTip A cached old PW can lock you out. When you change your password, we recommend you update it for FITAIR.

@ShannonPacocha Your password may have expired - passwords expire every 120 days. Email TechHelp@fitnyc.edu with details, so we can help you

MyFIT has been restored, more details at bit.ly/1CWxDm8

MyFIT Error - “Too Many Simultaneous Logins”. We are working to resolve the error and restore access. bit.ly/1JQvezi

Getting the message "Your connection is not private" when logging into MyFIT? Solution at bit.ly/1IS57tZ pic.twitter.com/f5W5IVboeP

Twitter Media

Reminder we are here to help. Have a problem with WiFi or your password? Call TechHelp 212-217-4357 or email TechHelp@fitnyc.edu.

@danicatanedo Please call 212-217-4357, so we can get more info to help you. We've also contacted our Networking team to investigate.

@brookebjorneboe U get an FIT email address during your application process. If u aren't accepted to FIT u lose access. Keep it if accepted.

Don't copy & paste email addresses into Gmail. Make Gmail your default mail handler. bit.ly/1DfiBeF #TechTip pic.twitter.com/cxBpA5qq0y

Twitter Media

The Kaufman Hall WiFi Upgrade Project is finished read more & learn how to connect to FITAIR bit.ly/1DWWCww pic.twitter.com/ziERLvxNun

Twitter Media

#ITBehindtheScene streaming w/Spain & France, filming and support tech for 2nd Annual #OmniRetailing pic.twitter.com/8lconNMhYZ

Twitter Media

IT News

Completed Kaufman Hall WiFi Project

Completed Kaufman Hall WiFi Project

We have completed the Kaufman Hall wireless upgrade project. 270 New Aruba Wireless Access Points have been installed throughout the building. The new network FITAIR has activated for all floors. To connect to FITAIR please follow our step-by-step instructions for Mac and for Windows. Now that the project is completed Residents at Kaufman Hall will […]

April 13, 2015 | By | Reply More
Kaufman Hall Wireless Project Update

Kaufman Hall Wireless Project Update

We have been working to upgrade the wireless at Kaufman Hall. We have been working in conjunction with Residential Life and Security to perform work required in many of the dorm rooms. IT Employees may arrive as early as 9AM with FIT Security to install equipment and perform work in dorm rooms. We request that […]

April 6, 2015 | By | Reply More
New T-Mobile Advantage Program in MyFIT

New T-Mobile Advantage Program in MyFIT

The FIT Associated Stores channel in MyFIT is the location to find discounts on software, hardware and even phone plans. The T-Mobile Advantage Program is a new link available in MyFIT,  you will be directed to a page that offers exclusive discounts for FIT Students, Staff and Faculty.

April 2, 2015 | By | Reply More

Google Related

Gmail “Undo Send” Change

Gmail “Undo Send” Change

It was brought to our attention that a few users have experienced an error message when trying to use the “Undo Send” feature in Gmail. Undo Send is a Google Lab feature in Gmail, meaning it is experimental, and changes may be made to the feature which seems to be the case here. If you experience […]

March 20, 2015 | By | Reply More
Google returns “Shared with me”

Google returns “Shared with me”

When Google gave Drive a facelift back in June the “Shared With Me” link where you can find all of the folders and files others have given you permission to either view or edit changed to “Incoming.”  Apparently, not all lovers of Drive loved the new name. Google changed it back.

March 3, 2015 | By | Reply More
Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google will be ending support for the Google Apps Connector for BlackBerry Enterprise Server on March 5, 2015. Please note that we’re now one month away from the end of support date. On March 5, Google will turn off the underlying services and the Google Apps Connector for Blackberry Enterprise Server will no longer sync […]

February 6, 2015 | By | Reply More

Tech Bytes

Earth Day TechTips

Earth Day TechTips

In honor of Earth Day, here are our 5 TechTips to reduce your impact on the environment. 1.  Unplug your phone charger You should try to get in the habit of unplugging your phone charger when you are not charging your phone and when your phone if fully charged. According to the US Department of […]

April 21, 2015 | By | Reply More
Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Have you noticed the purple lighting and all the Pledge Purple flyers? This is in conjunction with FITs Pledge Purple Campaign to educate and end sexual and domestic violence. The Pledge Purple Campaign culminates this Tuesday, April 21st in the Breezeway from Noon – 2PM. FIT support services and community agencies will be on hand to […]

April 17, 2015 | By | Reply More
Happy 25th Birthday Photoshop

Happy 25th Birthday Photoshop

25 years ago one of the most influential software programs made it’s debut, Photoshop. At FIT, Photoshop is used across majors by our students, for projects and fun. To celebrate Adobe made a video that shows the power of Photoshop and encourages us to embrace our creativity and “Dream On”. On Jimmy Kimmel Live, he […]

February 23, 2015 | By | Reply More

Tech Development Team on Twitter

MyFIT has been restored, more details at bit.ly/1CWxDm8

MyFIT Error - “Too Many Simultaneous Logins”. We are working to resolve the error and restore access. bit.ly/1JQvezi

Getting the message "Your connection is not private" when logging into MyFIT? Solution at bit.ly/1IS57tZ pic.twitter.com/WYUfisaILP

Twitter Media

Don't copy & paste email addresses into Gmail. Make Gmail your default mail handler. bit.ly/1DfiBeF #TechTip pic.twitter.com/jfxp7o0qfh

Twitter Media

WiFi (FITAIR) access restored.

WiFi (FITAIR) Currently Unavailable. We are working to resolve it. Please check back for updates bit.ly/1HcnSqi

What to do if you are getting an error for Undo Send in Gmail - solution at bit.ly/1IGE1CJ #TechTipTuesday pic.twitter.com/mZI9dejsDD

Twitter Media

It's the anniversary of the 1st mobile phone call. Motorola’s GM called rivals AT&T to tell them they’d got there 1st pic.twitter.com/tUSlC5oafG

Twitter Media

FIT and the IT Dept. is closed today - for complete IT hours this weekend go to bit.ly/1BEHD31 pic.twitter.com/eWvMLghIpa

Twitter Media

Possible Sporadic WiFi connectivity from 1PM - 4PM while mandatory maintenance is performed. For more details go to bit.ly/1yAn3Ap

TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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