Downtime & Upgrades

Aug 24: Weekend Network Outages 27th Street Dorms

Aug 24: Weekend Network Outages 27th Street Dorms

Sporadic network outages were reported in the 27th Street dorms over the weekend. Our networking team is looking into the cause. If you are still experiencing issues, please contact TechHelp at 212-217-HELP (4357), visit room C305b, or email techhelp@fitnyc.edu.

August 24, 2015 | By | Reply More
Aug 21: RESOLVED WiFi Kaufman Hall 8th Floor

Aug 21: RESOLVED WiFi Kaufman Hall 8th Floor

Our Networking team repaired equipment on the 8th Floor of Kaufman causing problems with connecting to the wireless network. Internet services have been restored.

August 21, 2015 | By | Reply More
Aug 21: Unavailable or Sporadic WiFi Kaufman Hall 8th Floor

Aug 21: Unavailable or Sporadic WiFi Kaufman Hall 8th Floor

Due to an equipment malfunction residents on the 8th Floor of Kaufman Hall may be unable to connect to the wireless network (FITAIR) or may experience sporadic WiFi connectivity. Our Networking team is repairing the equipment and estimate a resolution later this afternoon. Please check back for updates.

August 21, 2015 | By | Reply More
Aug 20: Webpages RESTORED

Aug 20: Webpages RESTORED

Services to Webpages.fitnyc.edu (OpenText Content Management System) has been restored and normal publishing will resume this afternoon.

August 20, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

Don't get locked out! Update your password on all devices. bit.ly/1JltGvB #FIT #TechTip pic.twitter.com/Ry8gHrp7Ls

Twitter Media

Save the Date - All FIT Students, Staff and Faculty are welcome! #WomensEqualityDay pic.twitter.com/Z2xyAJykPu

Twitter Media

TY for following & TY to all the New Students for being a great audience for the IT Sessions! #FITOrientation2015 pic.twitter.com/mUkGK9R6rw

Twitter Media

Welcome New Students - Don't miss the IT Session today in the Great Hall. #FITOrientation2015 it.fitnyc.edu/techhelp pic.twitter.com/Rn64kIMzYq

Twitter Media

Moving into the dorms @FIT this weekend? We'll have technicians working, hours listed at bit.ly/1NAwZ7w pic.twitter.com/TeXYJmYnwD

Twitter Media

Find out what to bring, what not to bring, support hours and more! bit.ly/1hmkQHb #FITishome #Dorms #TechTip pic.twitter.com/daUUshCxSm

Twitter Media

Planned Network Maintenance - Aug. 18th 9AM to Aug. 19th 5PM for Kaufman Hall. Details at bit.ly/1gRftPf pic.twitter.com/Obgf15x0R6

Twitter Media

8AM-5PM, MyFIT & other services unavailable for planned maintenance more info at bit.ly/1J6deTe pic.twitter.com/ruOIIQWxGW

Twitter Media

@ShannonPacocha Call 212-217-HELP or email TechHelp@fitnyc.edu

FIT Summer Hours ends on Monday, August 17th. For more details please visit bit.ly/1K4jriO pic.twitter.com/oh0QGAOfX6

Twitter Media

TY @MovingImageNYC for your new exhibit. Justifying internet usage for so many - it is now cultural research :) pic.twitter.com/I9k01JH74V

Twitter Media

7AM - 1PM we will be performing mandatory upgrades to all Banner services - more details at bit.ly/1hlUN2s pic.twitter.com/Gd9YQ2lgyP

Twitter Media

IT News

Locked, Suspended and Two Simple Solutions

Locked, Suspended and Two Simple Solutions

Why does your account get locked out? Causing you not to be able to log into campus computers?   Why does your account get suspended temporarily? Causing you not to be able to log into MyFIT?   The reason your account will get locked out or suspended temporarily is if an invalid password was entered […]

August 26, 2015 | By | Reply More
IT Tips for Dorm Students

IT Tips for Dorm Students

Welcome new and returning dorm students! We know how busy this time is for you, so we put together some helpful tips. By now you have reviewed the checklist that the Residential Life Department sent you that included what to bring and what not to bring. This checklist also included some items from IT but […]

August 18, 2015 | By | Reply More
Welcome Class of 2019 – Here’s what you need to know

Welcome Class of 2019 – Here’s what you need to know

We are very excited to welcome the Class of 2019 and all new students to FIT for Fall 2015. Here are some of the questions we hear from new students, we also created a Student Welcome Guide to take you through the basic steps of logging in, checking email and finding help. If you have […]

August 11, 2015 | By | Reply More

Google Related

July 8: Reminder Disabling Access to FIT Exchange Accounts

July 8: Reminder Disabling Access to FIT Exchange Accounts

Now that the migration from exchange to Google has been completed for over six months, we will be disabling access to exchange. On Wednesday, July 8th all links to the old FIT exchange accounts (also known as webmail) will be removed, including links found in MyFIT. Mobile devices and email clients (Outlook, Mac Mail) will no […]

July 8, 2015 | By | Reply More
July 8: Disabling Access to FIT Exchange Accounts

July 8: Disabling Access to FIT Exchange Accounts

Now that the migration from exchange to Google has been completed for over six months, we will be disabling access to exchange. On Wednesday, July 8th all links to the old FIT exchange accounts (also known as webmail) will be removed, including links found in MyFIT. Mobile devices and email clients (Outlook, Mac Mail) will no […]

June 11, 2015 | By | Reply More
Gmail “Undo Send” Change

Gmail “Undo Send” Change

It was brought to our attention that a few users have experienced an error message when trying to use the “Undo Send” feature in Gmail. Undo Send is a Google Lab feature in Gmail, meaning it is experimental, and changes may be made to the feature which seems to be the case here. If you experience […]

March 20, 2015 | By | Reply More

Tech Bytes

Earth Day TechTips

Earth Day TechTips

In honor of Earth Day, here are our 5 TechTips to reduce your impact on the environment. 1.  Unplug your phone charger You should try to get in the habit of unplugging your phone charger when you are not charging your phone and when your phone if fully charged. According to the US Department of […]

April 21, 2015 | By | Reply More
Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Have you noticed the purple lighting and all the Pledge Purple flyers? This is in conjunction with FITs Pledge Purple Campaign to educate and end sexual and domestic violence. The Pledge Purple Campaign culminates this Tuesday, April 21st in the Breezeway from Noon – 2PM. FIT support services and community agencies will be on hand to […]

April 17, 2015 | By | Reply More
Happy 25th Birthday Photoshop

Happy 25th Birthday Photoshop

25 years ago one of the most influential software programs made it’s debut, Photoshop. At FIT, Photoshop is used across majors by our students, for projects and fun. To celebrate Adobe made a video that shows the power of Photoshop and encourages us to embrace our creativity and “Dream On”. On Jimmy Kimmel Live, he […]

February 23, 2015 | By | Reply More

Tech Development Team on Twitter

@FITCoed12 @FIT_TDT will not longer be tweeting please follow @FITTechHelp for the latest IT news from FIT.

TY to our followers - we'll no longer be tweeting to this account. For the latest on Tech at FIT follow @FITTechHelp pic.twitter.com/tLKCuXI5Er

Twitter Media

8AM-5PM, MyFIT & other services unavailable for planned maintenance more info at bit.ly/1Il80og

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO

Read 10 Things to Know about Windows 10 for FIT - bit.ly/1O1Jre4 before you upgrade to Windows 10. pic.twitter.com/2xLYYVG6rd

Twitter Media

They helped bring the Power of Play to FIT. Join the Come Out and Play Festival this weekend bit.ly/1IEFjBo pic.twitter.com/0TlrkP7xhE

Twitter Media

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/5ibmRCTT6S

Twitter Media

#TBT from the IT Crowd Presents: The Power of Play. Be sure to Come Out and Play this weekend comeoutandplay.org pic.twitter.com/6wRGNC6VDg

Twitter Media

10 Things to Know about Windows 10 - #TechTipTuesday You should read before July 29th, 2015 bit.ly/1O1Jre4 pic.twitter.com/j1tdvzdkaU

Twitter Media

8AM-4PM, MyFIT & other services may be periodically down for planned maintenance more info at bit.ly/1HPHMKo pic.twitter.com/6gzkgNELYI

Twitter Media

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/A9AmMJsV4R

Twitter Media

Want to learn something new or need a review? Create your Lynda.com profile today bit.ly/1HIFbQg pic.twitter.com/SwE9x2lSNO

Twitter Media

TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Support Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Phone: 212-217-HELP (4357)
Students: Visit room C307a
Faculty & Staff: Visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

Subscribe

Enter your email address below to receive updates each time we publish new content.

Privacy guaranteed. We never share your info.