Downtime & Upgrades

RESOLVED: Angel Not Available in 27th Street Dorms

RESOLVED: Angel Not Available in 27th Street Dorms

Reported issues with Angel access in the 27th Street Dorms (Coed, Nagler and Alumni) while connected to FITAIR have been resolved. Thank you to all the student for bringing this to our attention in a timely fashion and for confirming your access has been restored.  

August 26, 2014 | By | Reply More
Angel Not Available in 27th Street Dorms

Angel Not Available in 27th Street Dorms

A number of students have told us that they are unable to load the Angel website in the 27th Street Dorms (Coed, Nagler and Alumni) while connected to FITAIR. The problem has been communicated to our Networking team and we are working to restore access. We thank you for your understanding and apologize for the inconvenience […]

August 26, 2014 | By | Reply More
Aug 21st: Leave your Windows computer powered tonight.

Aug 21st: Leave your Windows computer powered tonight.

IT is deploying technology by Dell, called Kace, to help secure FIT’s Windows computers and the data stored on those computers.  In some cases, the technology will present a dialog box that look like this:   This dialog box should disappear after approximately 10 seconds.   To eliminate this dialog box, we are asking ALL […]

August 21, 2014 | By | Reply More
Aug 16th: FIT site ready for editing

Aug 16th: FIT site ready for editing

We are finishing up the final complete site publication. You will be able to log in and begin editing in the new templates as of tomorrow morning. Please remember to use Mozilla Firefox for editing. If you have any questions, let me know. Thanks for your patience and support!   Norma S. Campbell Web Content Coordinator, Fashion Institute of Technology  […]

August 15, 2014 | By | Reply More

Ask IT Q&A

Filling Laundry Cards

Filling Laundry Cards

I think we should be able to transfer money from our bank accounts to our laundry cards instead of only having the option to use the machine downstairs. It’s a hassle to have to go back and forth to put money on the card and with being able to transfer money from our accounts we […]

August 26, 2014 | By | Reply More
Wacom Tablet Suggestion?

Wacom Tablet Suggestion?

I am a new toy design student I am looking into getting a portable tablet so I will be able to do my homework any where I go on the train, etc.. What are the specifications I need to look out for if I what my tablet to have the same or almost the same […]

August 21, 2014 | By | Reply More
Student Monitors for Open Labs

Student Monitors for Open Labs

I am international student seeking to fill the 20 hours weekly that we are allowed to work each semester. Kindly, advice if there is some application procedure for any available position.     Answer: Hi, Thanks for your inquiry.  Please stop by the main office for Academic Computing, room C220. The main desk has the […]

August 12, 2014 | By | Reply More
Web PDM Courses?

Web PDM Courses?

I am a rising senior at LIM College. I need to take Web PDM (Product Data Management) as a required course in order to graduate and was just wondering if this class was offered at FIT during the summer (physically or online). If I were to take the course, could my credits transfer over to […]

May 9, 2014 | By | Reply More
Lab room schedules

Lab room schedules

 Hi, Are the schedules for classrooms with CS6 InDesign (with folio builder) posted anywhere? I know that C302, C304 and cc15A have the updates, but am not sure when they are open.I need to get into one of them on Saturday morning to finish a project – C232 is open, just not until after 1pm.Is there somewhere I […]

May 8, 2014 | By | Reply More
WiFi in Dorms

WiFi in Dorms

FIT Residential Life ‏@FITResLife For the amount I pay to live here , it’s AMAZING how wifi in the dorms NEVER works. Dear Jonathan, Sorry to hear you are having a problem with WiFi.  Please contact call 212-217-HELP (4357) if you are unable to connect or if you have a low signal from your location. In order […]

May 2, 2014 | By | Reply More

TechHelp on Twitter

Today, IT staff & contractors are working in 27th St Dorms to resolve WiFi issues reported to us. For more info go to bit.ly/VNDexb

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. it.fitnyc.edu/faqs pic.twitter.com/r5YusD7kgY

RESOLVED: Angel Not Available in 27th Street Dorms. For more information please go to bit.ly/1tR9VFz

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. it.fitnyc.edu/faqs pic.twitter.com/VWUMlOtVFf

Angel is unavailable in 27th St. dorms via WiFi. We're working to restore access. For more info & updates go to bit.ly/1qozA8P TY

Over 1000 page views today on our new site: We really appreciate your support and feedback... it.fitnyc.edu bit.ly/1qkgQav

A TechHelp technician will be in the Cafeteria today till 5PM to help you connect to FITAIR. it.fitnyc.edu/faqs pic.twitter.com/CkXcVrmEXg

@robinson_liv Our Technicians are replying to emails in the order they were received. They will reply to your email as soon as possible. TY

We wish all of you the best of luck on your first day of Fall 2014 classes. Here's to the start of a productive and fun year.

@robinson_liv Email TechHelp@fitnyc.edu with your FIT ID number, date of birth and last known password. We can help by giving you a new pw.

TechHelp will be available to help Kaufman Hall Residents during move-in this weekend. pic.twitter.com/G5ZtDNov3J

We'd like to welcome the 27th St dorm students moving in this weekend. TechHelp will be on hand to help. More at bit.ly/VrbSNi

Due to an EH&S concern, our WiFi project is behind schedule. We're working tirelessly to complete the project A... bit.ly/FIT_WIFINEW

August 13th 5-10pm, Webfiles will be unavailable for mandatory maintenance. For more info visit: bit.ly/ViVzlt

IT News

WiFi in 27th Street Dorms

WiFi in 27th Street Dorms

During the summer, IT began a major project to improve wireless capabilities within the 27th Street dorms. Much of the work is complete, but there are still tasks and some problems that need resolution. A combination of IT staff and contractors are working as fast as possible to resolve the problems dorm residents have communicated […]

August 27, 2014 | By | Reply More
1000 page views so far today

1000 page views so far today

We would like to thank all of you who have visited our new IT site, it.fitnyc.edu. Just today we had over 1,000 page views with the majority of visits hitting our FAQ instructions, how to sign up for your free Lynda.com account offered through FIT, and contacting our TechHelp customer service group.  Our new site has only […]

August 25, 2014 | By | Reply More
Welcome Kaufman Hall Residents

Welcome Kaufman Hall Residents

The IT Department extends a warm welcome to all the new and returning students moving into Kaufman Hall this weekend. We recommend exploring our FAQs on how to connect to the internet and other common move-in TechHelp questions at it.fitnyc.edu/faqs before you arrive. In case you need extra help we will have technicians available during move-in to […]

August 22, 2014 | By | Reply More

Google Related

Google classroom to be released August 11th

Google classroom to be released August 11th

We were lucky enough to have a few weeks in the preview group for GAFE’s (Google Apps for Education) newest product called Google Classroom. Google Classroom is a very easy to use method of exchanging assignments and documents for an instructor and his/her students. Through a web app the instructor can create an assignment with […]

August 7, 2014 | By | Reply More
Explanation of Conversation Mode in GMail

Explanation of Conversation Mode in GMail

See more helpful Google related FAQs on FIT’s Google Help Site. Explanation of Conversation Mode in GMail Gmail groups all replies with their original message, creating a single conversation or thread. In other email systems, responses appear as separate messages in your inbox, forcing you to wade through all your mail to follow the conversation. […]

August 6, 2014 | By | Reply More
How FIT is using Google Apps for Education

How FIT is using Google Apps for Education

Since migrating to Google Apps for Education, Brian Fallon and the staff in the Writing Studio use Google Drive for almost everything. From document sharing and working collaboratively on forms for gathering information from the staff to hangouts for interviewing potential tutors, Google apps has greatly enhanced their ability to access and work with others. […]

August 5, 2014 | By | Reply More

Tech Bytes

FIT Student Bloggers Highlighted in Metro

FIT Student Bloggers Highlighted in Metro

Read about recent grads, Freddy Rodriguez and Nicole Loher, and current student, Ryan Charchian and how they made their web presence known! http://www.metro.us/newyork/lifestyle/style/2014/05/28/fashion-students-pave-careers-blogs/

May 28, 2014 | By | Reply More
A 3D Printer that prints Makeup? I’ll take one, please.

A 3D Printer that prints Makeup? I’ll take one, please.

I have been tweeting a bit about the Disrupt NY Hackathon, but there was a particular concept that really caught my attention. What if you could select any color from a color picker, or in a program like Photoshop, and then print your own make-up? I’ll take one please. There is a new use for 3D […]

May 7, 2014 | By | Reply More
.nyc domain rollout is launching

.nyc domain rollout is launching

The only free address in NYC is in the digital world and here is your chance to get it. First round of applications will go to business with a physical address in the five boroughs and the business must be registered with the Trademark Clearinghouse. After October 8th, the process may open up to personal domain […]

May 6, 2014 | By | Reply More

TDT on Twitter

RESOLVED: Angel Not Available in 27th Street Dorms. For more information please go to bit.ly/1tR9VFz

This Portable Dual Monitor Doesn’t Take Hours To Setup And Fits In Your Bag moreti.me/1om1L8b via @lifehackorg

Angel is unavailable in 27th St. dorms via WiFi. We're working to restore access. For more info & updates go to bit.ly/1qozA8P TY

Over 1000 page views today on our new site: We really appreciate your support and feedback... it.fitnyc.edu bit.ly/1qkgQav

"Amazon Launches Local Register, A Square Competitor With Lower Transaction Rates" feedly.com/e/Wyy4KXSU

August 13th 5-10pm, Webfiles will be unavailable for mandatory maintenance. For more info visit: bit.ly/ViVzlt

More teaching, Less tech-ing: Google Classroom Launches Today feedly.com/e/NtiR2yCu via @feedly

Google classroom to be released August 11th it.fitnyc.edu/2014/08/07/goo…

August 8th Multiple Upgrades with Downtime. For more details please go to bit.ly/FITDowntime #FITDowntime

We're continuing to implement advanced WiFi in the dorms. To perform this work, WiFi may be sporadic on Tuesday July 29th from 7am - 9am.

It's Nat. System Admins Appreciation Day! TY FIT SysAdmins who are working this weekend to upgrade FIT systems. pic.twitter.com/3ASqMlhOZn

On July 25th at 6AM till July 27th at 5PM, Webfiles will be unavailable as we perform upgrades to improve the application. #FITDowntime

On July 25th from 6AM to 5PM, Banner and MyFIT will be unavailable as we perform mandatory upgrades. #FITDowntime

July 22 from 7AM-8AM, 27th St. Buildings (not dorms) may experience sporadic wireless access while we update the wireless infrastructure.

TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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