Downtime & Upgrades

Dec 16: Ticket System Restored

Dec 16: Ticket System Restored

The TechHelp Ticketing System has been restored and is back up.  

December 16, 2014 | By | Reply More
Dec 16: TechHelp Ticket System is down

Dec 16: TechHelp Ticket System is down

The TechHelp Ticking System is currently down. Support is working on the issue and we will update the status on the IT site as soon as we have more information.  

December 16, 2014 | By | Reply More
Dec. 3: 333 7th Avenue Telephone and Computer Service Restored

Dec. 3: 333 7th Avenue Telephone and Computer Service Restored

To the FIT Community: Telephone and computer services have been restored to the offices at 333 Seventh Avenue. Thank you. Loretta Lawrence Keane Vice President for Communications and External Relations

December 3, 2014 | By | Reply More
Dec 3: 333 7th Avenue Telephone and Computer Services Down

Dec 3: 333 7th Avenue Telephone and Computer Services Down

To the FIT Community: This email is to notify you that the FIT offices located at 333 Seventh Avenue are currently without telephone and computer service. Systems should be operational within the next 30 minutes. Thank you. Loretta Lawrence Keane Vice President for Communications and External Relations

December 3, 2014 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

Need TechHelp contact us before FIT closes for Winter Recess bit.ly/1D4DcVY pic.twitter.com/rdF72BnkZj
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Check your inbox, is your password about to expire? Change it before Winter Recess bit.ly/1D4DcVY pic.twitter.com/exYLL13EFg
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Good news on Monday we are making a change. Want to know about it? Read more at bit.ly/PhoneMenu pic.twitter.com/2L8XoGGg82
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Changed password, now account is locked? Try this for: Android bit.ly/1FwPLIg or iOS bit.ly/1wi0Es7 pic.twitter.com/VfkfPmpcyM
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FIT offices located at 333 7th Ave are currently without phone and computer service. bit.ly/1BdoCto
@aliveirl You're welcome and best of luck on your road to acceptance to FIT.
@aliveirl Please check the DM we sent this morning and you might find our FAQ helpful bit.ly/1A8GXEz - read part on Applicants.
Due to a mass email blast sent internally from the college, our email system is experiencing delays. Learn more at bit.ly/1vZCXbn
Shop offline this #CyberMonday. Visit the Holiday Bazaar in the Great Hall 11AM-8PM. #FreeFood #ChocolateFountain pic.twitter.com/joTFdnlIV4
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IT News

Winter Recess IT Hours

Winter Recess IT Hours

  The college is closed for Winter Recess beginning Wednesday, December 24th through Thursday, January 1st. As a reminder, when the college is closed the Administrative Office at FIT are also closed – including the IT Department. If you have questions while the college is closed, please visit our FAQs at it.fitnyc.edu/faqs. You may also […]

December 15, 2014 | By | Reply More
3 Reasons You Don’t See Your Grades Yet

3 Reasons You Don’t See Your Grades Yet

“Why don’t I see my grades yet?” This is a question we receive frequently as the end of the semester approaches. We know how important grades are to you. That is why we wanted to share our involvement in the process. The IT department assists the Registrar with making the links for grades available within […]

December 15, 2014 | By | Reply More
New TechHelp Phone Menu

New TechHelp Phone Menu

We know no one likes to wait, that is why we are happy to announce that starting December 8, 2014, our menu options when you call TechHelp will be shorter. Previously, it took a 1 minute 45 seconds before you heard the option to speak to an IT Support Technician, now it will take less […]

December 4, 2014 | By | Reply More

Google Related

Unlimited Google Drive Storage for Education

Unlimited Google Drive Storage for Education

It is official!  Google announced a few months back that they would be upgrading the Drive for Education to include unlimited storage and the upgrade has been applied to our FIT Google Apps for Education accounts. What does this mean to you? Unlimited storage: Store as many Google Drive files, Gmail messages, and Google+ photos as […]

November 3, 2014 | By | 2 Replies More
How to Check for Suspicious Activity on Your Account

How to Check for Suspicious Activity on Your Account

Google Apps for Education offers a multitude of security features including allowing you to monitor how your account is being accessed through the Activity Information panel. This is one of the easiest ways for you to ensure that your account isn’t being accessed without your permission. “The Activity Information Panel” allows you to check what browser, […]

October 22, 2014 | By | Reply More
Quick Guide: Is 2-Step Verification Right for You?

Quick Guide: Is 2-Step Verification Right for You?

Have you heard about 2-Step Verification? Are you thinking about using it for your FIT Google Apps for Education? Follow our quick guide to find out if it is right for you. What is 2-Step Verification? 2-Step Verification is an additional security feature designed to prevent unauthorized access to your Google account. How does it work? […]

October 22, 2014 | By | Reply More

Tech Bytes

Top Tech Villains

Top Tech Villains

Thursday, November 20th is Runway27’s 2nd Annual fashion show. The event is another wonderful example of FIT students’ talents from designing, advertising and producing. This year’s theme is “Fashion is Evil” showcasing student designs inspired by the best baddies. In support, the IT Crowd compiled a list of our top tech villains, perhaps we’ll see […]

November 20, 2014 | By | Reply More
Legacy Week: Tech Time Warp to 1944

Legacy Week: Tech Time Warp to 1944

We all know that FIT stands for Fashion Institute of Technology but we often forget what “Technology” meant when our institution was founded. In honor, of Legacy Week and FIT’s 70th Anniversary let’s take a moment to reflect on  the technology of 1944 and how far we’ve come. Television After WWII ended production of televisions […]

October 27, 2014 | By | Reply More
Tweep and Selfie are New Dictionary Words

Tweep and Selfie are New Dictionary Words

Today is National Dictionary Day, the “unofficial” holiday created in honor of Noah Webster’s birthday, October 16, 1758; and a day we celebrate the importance of increasing our vocabulary. In observance of National Dictionary Day, we thought we would review some of the over 150 new words added to the Merriam-Webster Collegiate Dictionary 2014 Edition. […]

October 16, 2014 | By | Reply More

Tech Development Team on Twitter

Check your inbox, is your password about to expire? Change it before Winter Recess bit.ly/1D4DcVY pic.twitter.com/mNtkef8N7H
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On Monday, the Phone Menu options for TechHelp will change meaning you'll get to help faster bit.ly/PhoneMenu pic.twitter.com/97qHNJdJv2
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Computer and Telephone service has been restored for FIT offices located at 333 7th Ave bit.ly/1Be4rvi
FIT offices located at 333 7th Ave are currently without phone and computer service. bit.ly/1BdoCto
Due to a mass email blast sent internally from the college, our email system is experiencing delays. Learn more at bit.ly/1vZCXbn
Shop offline this #CyberMonday. Visit the Holiday Bazaar in the Great Hall 11AM-8PM. #FreeFood #ChocolateFountain pic.twitter.com/OYGi1BVA7n
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Thank you for following us and as a reminder we have special hours for Thanksgiving Recess bit.ly/1uRD06Z pic.twitter.com/nP7uVk974q
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Webpages is available again. You may now edit again and publishing has resumed. bit.ly/1uBs5t0
WebPages is currently unavailable due to a server problem. We will update this site when it is back up and available. bit.ly/1v2KzaL

TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Hours: Monday-Friday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Students: Call 7-HELP, or visit room C307a
Faculty & Staff: Call 7-TECH, or visit room C305b

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Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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