Downtime & Upgrades

July 2: Patch Deployment for Bi-Tech, DARS, BDMS, and other FIT Services 8AM – 9AM

July 2: Patch Deployment for Bi-Tech, DARS, BDMS, and other FIT Services 8AM – 9AM

The IT Department regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Thursday, July 2nd we will be deploying patches for Bi-Tech, DARS, BDMS, VPN, Antivirus […]

June 30, 2015 | By | Reply More
July 2: Planned Network Maintenance 8AM-9AM for 5th floor Pomerantz Center

July 2: Planned Network Maintenance 8AM-9AM for 5th floor Pomerantz Center

To enhance internet connectivity and stability our Networking team will perform mandatory replacement of outdated equipment on Thursday, July 2nd from 8AM to 9AM. During this time internet connection and phones will be unavailable for some individuals located on the 5th floor of the Fred P. Pomerantz Art and Design Center (D-Building). If you are […]

June 30, 2015 | By | Reply More
July 1: Bi-Tech Unavailable from 8AM to 1PM

July 1: Bi-Tech Unavailable from 8AM to 1PM

In preparation for the new fiscal year, beginning on July 1, 2015, the Bi-Tech system will not be available on Wednesday, July 1st from 8am to 1pm. Thank you for your patience while the budgets are set up for the coming year.

June 29, 2015 | By | Reply More
June 30: Planned Network Maintenance 11AM – Noon for Kaufman Hall

June 30: Planned Network Maintenance 11AM – Noon for Kaufman Hall

On Tuesday, June 30th from 11AM to Noon our Networking team will be performing maintenance on equipment. During this time WiFi will be unavailable in the Kaufman Hall dormitory.

June 25, 2015 | By | Reply More

Ask IT Q&A

TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
A470 Computers

A470 Computers

THE COMPUTERS IN OUR OFFICES A470 plus, ARE CRAPPY + INEFFICIENT AND STUDENTS CAN NEVER ATTAIN WIFI so much for productivity -molvere james   Answer: Hi Molvere – I would like to talk to you more about the issues you are experiencing in your “Ask IT Now” comment.   Please give me a call to […]

November 17, 2014 | By | Reply More
Where is the Computer Lab page?

Where is the Computer Lab page?

Where on the FIT home page would I find a link to the Computer Lab?  I am a Reference Assistant in the FIT Library needing to show a student the Computer Lab hours and software, but I can’t find where click to get to the Computer Lab.  Please make it easier for students (and Staff) […]

November 12, 2014 | By | Reply More
Wireless Printing

Wireless Printing

I have a Canon Pixma 6820 wireless printer that needs to connect to my Macbook Pro running Mavericks. I am in Kaufman hall and am unable to connect this printer over the network to my computer. Is there a way to do this?Thank you!-Kevin Answer: Wireless printing is not supported on FIT’s wifi. You will need to […]

September 29, 2014 | By | Reply More
Lost FIT ID#

Lost FIT ID#

I don’t know my FIT number because that is the email that got deleted, nor do I know my password because I never was able to log on yet to set up my account.  The email with that information that was sent to me has been deleted.  Is there anyway I can get a new […]

September 22, 2014 | By | Reply More
Printing your DARS report

Printing your DARS report

Hi, there seems to be a problem with the DARS system. I’m not sure if it’s just me or if others are having the same issue. When I go to submit my DARS, there is no button to select “run.” Please get back to me ASAP, as I need to print my DARS in order […]

September 18, 2014 | By | Reply More

TechHelp on Twitter

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/WIQLzi5NGD

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Welcome Summer Students! Don't forget the IT Crowd to get important info. Go to it.fitnyc.edu pic.twitter.com/27fDZLPKzi

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MyFIT Unavailable for Scheduled Maintenance 7AM - 2PM more details at bit.ly/1N0WkVb pic.twitter.com/X7DWdNOLYn

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FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/gVcHgVJIbk

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Remember Crazy Frog? #TBT In 2005, the annoying ringtone became a hit single from Axel F bit.ly/1NewBsB pic.twitter.com/yIxo4tF2Ai

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Services have been restored to the FIT Digital Library (FITDIL) - bit.ly/1BzfwJc

We're experiencing a service outage to the FIT Digital Library (FITDIL). Our team is investigating the outage. bit.ly/1FzfFr0

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/iQwAJlaHJs

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Get with the times, your tech is out of date. bit.ly/1RcTFsH #ReplyToASong #TBT

Is 2-Step Verification Right for You? Check our Quick Guide bit.ly/1waYpJF #TechTipTuesday pic.twitter.com/eIaN82d2Oy

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FIT will be closed every Friday until the week of August 17th. More Summer Hours info at bit.ly/1K4jriO pic.twitter.com/xyTcehS92t

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Snapchat Update Lets You Switch Between Front And Rear Cameras For Videos on.tcrn.ch/l/dCBM via @techcrunch

Never give up on your dreams... twitter.com/BBCNewsbeat/st…

Set up your Password Security Questions, you'll thank yourself later. bit.ly/1HmvB5M #TechTipTuesday pic.twitter.com/BfKALzEnVe

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IT News

Windows 10 Warning

Windows 10 Warning

On July 29, 2015, Microsoft will make their newest operating system, Windows 10, available for free to qualifying Windows 7, Windows 8.1 and Windows Phone 8.1 devices. As with the release of any new operating system the IT Department must test to ensure compatibility with all FIT systems and software to ensure functionality will be […]

June 25, 2015 | By | Reply More
10 Things to Know about Windows 10 for FIT

10 Things to Know about Windows 10 for FIT

1. When will Windows 10 be available? Microsoft will be releasing Windows 10 on July 29th, 2015. 2. Is it really free? Yes, for some. Microsoft is making Windows 10 available as free upgrade for qualified Windows  7, Windows 8.1, and Windows Phone 8.1 devices. The free upgrade option will be available for one year […]

June 25, 2015 | By | Reply More
Adobe Apologizes for License Error

Adobe Apologizes for License Error

Adobe released an apology today for the number of institutions that were impacted by a license error. Our teams have already begun the process of re-serializing all campus Creative Cloud applications. If you are still experiencing an Adobe CC application (e.g. Photoshop, Illustrator, etc.) licensing issue on your office machine please contact TechHelp at 212-217-HELP (4357) […]

June 9, 2015 | By | Reply More

Google Related

Gmail “Undo Send” Change

Gmail “Undo Send” Change

It was brought to our attention that a few users have experienced an error message when trying to use the “Undo Send” feature in Gmail. Undo Send is a Google Lab feature in Gmail, meaning it is experimental, and changes may be made to the feature which seems to be the case here. If you experience […]

March 20, 2015 | By | Reply More
Google returns “Shared with me”

Google returns “Shared with me”

When Google gave Drive a facelift back in June the “Shared With Me” link where you can find all of the folders and files others have given you permission to either view or edit changed to “Incoming.”  Apparently, not all lovers of Drive loved the new name. Google changed it back.

March 3, 2015 | By | Reply More
Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google Ends Support for Google Apps Connector for Blackberry Enterprise Server

Google will be ending support for the Google Apps Connector for BlackBerry Enterprise Server on March 5, 2015. Please note that we’re now one month away from the end of support date. On March 5, Google will turn off the underlying services and the Google Apps Connector for Blackberry Enterprise Server will no longer sync […]

February 6, 2015 | By | Reply More

Tech Bytes

Earth Day TechTips

Earth Day TechTips

In honor of Earth Day, here are our 5 TechTips to reduce your impact on the environment. 1.  Unplug your phone charger You should try to get in the habit of unplugging your phone charger when you are not charging your phone and when your phone if fully charged. According to the US Department of […]

April 21, 2015 | By | Reply More
Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Pledge Purple: Technology Designed to Help End Sexual and Domestic Violence

Have you noticed the purple lighting and all the Pledge Purple flyers? This is in conjunction with FITs Pledge Purple Campaign to educate and end sexual and domestic violence. The Pledge Purple Campaign culminates this Tuesday, April 21st in the Breezeway from Noon – 2PM. FIT support services and community agencies will be on hand to […]

April 17, 2015 | By | Reply More
Happy 25th Birthday Photoshop

Happy 25th Birthday Photoshop

25 years ago one of the most influential software programs made it’s debut, Photoshop. At FIT, Photoshop is used across majors by our students, for projects and fun. To celebrate Adobe made a video that shows the power of Photoshop and encourages us to embrace our creativity and “Dream On”. On Jimmy Kimmel Live, he […]

February 23, 2015 | By | Reply More

Tech Development Team on Twitter

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/rGZxgCOtd4

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MyFIT Unavailable for Scheduled Maintenance 7AM - 2PM more details at bit.ly/1N0WkVb pic.twitter.com/Aa5ebLxRCs

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FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/OHRHdt5aNe

Twitter Media

Services have been restored to the FIT Digital Library (FITDIL) - bit.ly/1BzfwJc

We're experiencing a service outage to the FIT Digital Library (FITDIL). Our team is investigating the outage. bit.ly/1FzfFr0

FIT will be closed every Friday until the week of August 17th. See Summer Hours at bit.ly/1K4jriO pic.twitter.com/sNFiEUFtaL

Twitter Media

Is 2-Step Verification Right for You? Check our Quick Guide bit.ly/1waYpJF #TechTipTuesday pic.twitter.com/3CwyMqrsXa

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FIT will be closed every Friday until the week of August 17th. More Summer Hours info at bit.ly/1K4jriO pic.twitter.com/ZmNhT4RFlI

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Have you set up your Password Security Questions? bit.ly/1HmvB5M pic.twitter.com/aZo6rTSZur

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Sailing Amongst the Stars becoming a reality. Big day for space exploration & tech! #lightsail sail.planetary.org pic.twitter.com/UV2wYewTP4

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FIT will be closed every Friday for the next 11 weeks. More Summer Hours infomation at bit.ly/1K4jriO pic.twitter.com/eEedB20vmu

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TechHelp!

Customer Service Assistance

Contact TechHelp Support Staff
Summer Hours: Monday-Thursday 8:30am-10:00pm

Email: techhelp@fitnyc.edu
Phone: 212-217-HELP (4357)
Students: Visit room C307a
Faculty & Staff: Visit room C305b

Need a little help?

Trying to connect to WiFi? Trouble downloading Sophos? Get answers to the most frequently asked IT questions. Tech FAQs

MyFIT

MyFIT contains important resources for the FIT community such as the IT policies & procedures, services discounts, ability to set up your Lynda.com profile and lots more. You will need your FIT username and password to login.

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