TechHelp menu options
Instructions
Phone Menu Options When You Call TechHelp
212-217-HELP (4357)
STUDENT, ALUMNI OR APPLICANT: PRESS 1
Then select one of the options
Press 1 For cable TV or jack repair.
Press 2 To speak to an IT Support Technician.
Press 3 To hear these options again.
STAFF OR FACULTY: PRESS 2
Then select one of the options
Press 1 For telephone, voicemail, cable TV or wiring installation requests
Press 2 For technical assistance in a lab or classroom
Press 3 To speak to an IT Support Technician.
Press 4 To hear these options again.
TECH TIP
You can bypass the menu by pressing both digits for the option you want.
For example…
If you are a Student that needs help with your Login for MyFIT – you can Press 1 then 2 to be connected to an IT Support Technician.
If you are Faculty that needs help in a computer lab – you can Press 2 then 2 to be connected to Academic Computing.