Troubleshooting Steps for a MyFIT “Error 500 – Internal Server Error”

The new portal also has additional security features to help keep your personal information safe, but there are some Cybersafe habits you should continue to practice.

  1. Sign out of all applications including MyFIT.

  2. Quit the browser, do not just close the tab.

  3. Log off the computer when you are finished.

On occasion, you may encounter a “500 Error – Internal Server Error” when attempting to access links inside the Online Information System portlet in MyFIT, if you did not follow steps 1 and 2 listed above. This error can typically be fixed by doing the following troubleshooting steps.

1. Sign out of MyFIT and quit the browser completely don’t just close the browser tab. Re-open the browser, sign in to MyFIT again and try accessing the links again.

2. Clear your browser cookies and cache. Sign out of MyFIT and quit the browser completely don’t just close the browser tab. Re-open the browser, sign in to MyFIT again and try accessing the links again.