Banner Error: “ORA: Invalid username/password; logon denied”

After changing your FIT password, you may encounter the following error: “ORA: Invalid username/password; logon denied.” 

Banner Error: “ORA: Invalid username/password; logon denied”

If you use Banner INB or a third-party tool that connects directly to Banner (e.g., Banner INB, NOLIJ, TOAD, BDM, etc.) and have changed your FIT password, you will need to update your password using the link “Sync Third-Party Tool” found in MyFIT.

To sync your password

1. Sign in to MyFIT with your FIT username and password.

Banner Error: “ORA: Invalid username/password; logon denied”

2. Click on “Employee” on the left-hand side.

Banner Error: “ORA: Invalid username/password; logon denied”

3. Navigate to the bottom of the Online Information System portlet and click on “Synch Third-Party Tool.”

Banner Error: “ORA: Invalid username/password; logon denied”

4. The “SSO Manager Credential Management Utility” will open. Enter your FIT password in the password field. Reminder: Banner does not accept passwords with special characters (@,#,<,>,&,”,\) or spaces. If you have used spaces or special characters you will need to change your password. Then click the “Save” button.

Banner Error: “ORA: Invalid username/password; logon denied”

5. The following error page will appear. Your password has been saved. Click “Sign Out.”

Banner Error: “ORA: Invalid username/password; logon denied”

6. Sign out of MyFIT and quit the browser completely don’t just close the browser tab.

7. Open the browser and sign in to MyFIT again.