The TechHelp Ticketing System will be unavailable for Emergency Maintenance until approximately 4:30 PM. During this time individuals will not be able to check the status or create new tickets using the Self-Service website at techhelp.fitnyc.edu. Individuals can send emails directly to email@example.com and new tickets will be auto-generated or they may contact TechHelp. TechHelp and other IT […]
Home to scheduled maintenance, happening now, and news.
On Friday, Dec 21 from 10 AM-Noon our Networking team will perform mandatory maintenance to the FITAIR network in the Academic Buildings. During this time FITAIR (WiFi) connections will be unavailable or experience service interruptions in all the Academic Buildings (Dubinsky, Business and Liberal Arts, Feldman, Pomerantz, and Goodman centers).
On Saturday, December 22 from 9 – Noon, we will be performing network upgrades. During this time, IP phones and wired and wireless internet services will be unavailable or have intermittent interruptions in the Marvin Feldman Center (C-Building). If you are unable to connect after maintenance is complete, please try rebooting your phone by disconnecting the […]
The Division of Information Technology is continuing the practice of upgrading technology services and performing critical maintenance over the winter recess when the college is closed. IT-supported services will be unavailable on the following dates: Tuesday, December 26 Wednesday, December 27 Thursday, December 28 IT-supported services that will be affected include, but are not limited […]
The college is closed for Winter Recess beginning Monday, December 24, 2018, and will re-open Wednesday, January 2, 2019. As a reminder, when the college is closed the Administrative Office at FIT are also closed – including the Division of Information Technology. If you have questions while the college is closed, please visit our FAQs at it.fitnyc.edu/get-help/faqs. You […]
Resolved December 12 at 9:30 am Firefox Quantum is no longer being blocked by Sophos. If you are still experiencing problems, please try rebooting your computer. Contact TechHelp if you require further assistance. Original Message December 11 at 11 am Sophos, the virus protection software, is blocking Firefox Quantum on Windows computers. Individuals are unable to […]
On Saturday, December 15 from 6 – 8 AM, we will be performing network upgrades. During this time, IP phones and wired and wireless internet services will be unavailable or have intermittent interruptions in the Business and Liberal Arts Center (B-Building). If you are unable to connect after maintenance is complete, please try rebooting your phone […]
Resolved December 6 at 10:40 AM Internet Services have been restored. If you still experience problems connecting to the Internet try rebooting the device you are using. Original Message December 6 at 9:15 AM Our teams are working to address and restore Internet services on the 3rd Floor of the Feldman Center. Additionally, we are […]
Resolved December 5 at 11:38 AM All Online Ordering options for PrintFX and FabLab are now functioning www.fitnyc.edu/printfx/online-ordering.php. Original Message December 5 at 10:57 AM PrintFX and FabLab are unable to receive submissions from the On-Campus server deposit option at this time. As we are working to restore this service, please follow the instructions for […]
The Division of Information Technology regularly performs upgrades and maintenance on IT-supported services to improve functionality and prevent unplanned outages. On Sunday, December 16, from 1:30 to 10 pm, we will be applying mandatory patches and updates. During this time, IT-supported services that will be affected include, but are not limited to: MyFIT INB […]