How to change your FIT password using Self-Service Password Reset (SSPR)
Instructions
You must register for Self-Service Password Reset (SSPR) to change your password before using these instructions. Learn how to register.
FIT generic accounts cannot use SSPR (i.e., [email protected]); please contact TechHelp for assistance.
Click the “Change Password” button to be directed to the Self-Service Password Reset (SSPR).
Enter your FIT Email Address and the characters in the picture (or words in the audio), then click the “Next” button.
Note: You will be presented with error text in red if you enter an invalid Email or Username.
Please select a contact method you wish to use for verification and enter the relevant details. Click “Next”.
Note: Only authentication methods that you have registered will be displayed.
Enter your verification code or approve the notification from your authenticator app.
Enter and confirm your new password, then click the “Finish” to create your new password.
Your FIT password must meet the following criteria:
- Length: Must be at least 15 characters long. It can be up to 200 characters long.
- Complexity: Must include any three of the following:
- At least one lowercase letter (a-z).
- At least one uppercase letter (A-Z)
- At least one special character (e.g., &, %, #). Spaces are not allowed.
- At least one number (0-9).
- Commonly used passwords cannot be used.
- History: Cannot reuse any of your previous four passwords.
When creating your password in SSPR (Self-Service Password Reset), you may receive the following message if it does not meet the above requirements:
“This password does not meet the length, complexity, age, or history requirements of your corporate password policy.”
You will be redirected to your account page once your password is accepted and meets the requirements. The password created using SSPR is your FIT password, which grants you access to MyFIT, Google email, and several applications integrated with this set of credentials.
If you have connected a Mobile device to the FIT wireless network you need to “Forget the Network” and then reconnect with the new password. Failure to do this may cause your account to get locked out. Learn how Android Instructions or iOS Instructions.
If you have 2FA turned on for your FIT Google Workspace account you will be asked to sign in and authenticate again on all devices (even those devices you have set to always remember).
