How to use an FIT Avaya Phone

IT Service article relates to: Telephone

Last Updated: Tuesday, August 22, 2023

Instructions

Select your phone model below to view instructions.

New Employee?
If your department didn’t set up your phone for you prior to your start date. Contact us (recommended use open a ticket option). Let the technician know your extension, name, and if there is already a phone provided at your desk. Learn more on our Telephone service page.

Avaya 9611G Phone

How to log in to a desk phone?
How to transfer
The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.
1. Keep the call you want to transfer active and press the button below where Transfer is displayed on the screen. (3rd Button)
2. Dial the number to which you want to transfer the call.
3. Press the button below where Complete is displayed on the screen (1st Button) to transfer the call.
How to use conference call feature
How to set up a conference call
1. Dial the first conference participant.
2. Press the phone button, press the button below Conf displayed on the screen (2nd button) when in an active call.
3. Dial the next conference participant.
4. When the person answers, press the button below Join displayed on the screen (1st Button) or large OK button on phone to add the person to the existing call.
5. To add another party to the conference call, press the button below Add.
6. Repeat Steps 3 and 4 to add another person to the conference call.
How to add a person on hold to a conference call
1. While on an active call, press the button below Conf displayed on the screen or Add if you are already in a conference call.
2. Select the call on hold you want to add to the conference by selecting the button to the right of where their extension is displayed.
3. Press the button below where Join is displayed on screen.
How to check FIT voicemail
How to change your voicemail password?
How to log out of a desk phone?

Avaya 4610 Phone

How to log in to a desk phone?
How to transfer a call
The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension.
1. Keep the call you want to transfer active and press the Transfer button
2. When you hear a dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

To announce the call before transferring it, wait for the called party to answer. If the called party is willing to accept the call, press Transfer again to complete the transfer.

If the called party does not wish to accept the call, press Drop.
You can return to the held call by pressing its call appearance button.

If the line is busy or if there is no answer, press Drop.
You can return to the held call by pressing its call appearance button.
How to use the conference feature
The Conference feature allows you to conference other parties (including yourself) into a call.

How to set up a conference call
1. Dial the first conference participant.
2. Press the Conference button, the existing call is put on hold
3. Dial the next conference participant.
  1. If the called party does not answer or does not want to join the conference, press the Drop button. You can return to the held call by pressing its call appearance button.
4. Press conference again to add the person to the existing call.
5. Repeat Steps 3 and 4 to add another person to the conference call.
6. To leave a conference, press the Drop button.
How to check FIT voicemail
How to change your voicemail password?
How to log out of a desk phone?

Avaya 9650 Phone

How to log in to a desk phone?
How to transfer a call
The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

Transferring a call
1. Keep the call you want to transfer active and tap Transfer from the screen (if you do not see the Transfer option, press the Phone button.
2. Dial the number to which you want to transfer the call.
3. Tap Complete on the screen to transfer the call.
How to use the conference feature
How to set up a conference call
1. Dial the first conference participant.
2. Press the phone button, tap Conf displayed on the screen when in an active call.
3. Dial the next conference participant.
4. When the person answers, tap Join or OK displayed on the screen to add the person to the existing call.
5. To add another party to the conference call, tap Add.
6. Repeat Steps 3 and 4 to add another person to the conference call.
7. Press Drop at any time to drop the last person added to the conference call.
How to add a person on hold to a conference call
1. Press the phone button, select your active call.
2. Tap tap Conf or Add displayed on the screen if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Tap Resume to take the call off hold.
5. Tap Join to add the person to the conference call.
How to check FIT voicemail
How to change your voicemail password?
How to log out of a desk phone?

Avaya 9670G Phone

How to log in to a desk phone?
How to transfer a call
The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.
1. Keep the call you want to transfer active and tap Transfer from the screen (if you do not see the Transfer option, press the Phone button.
2. Dial the number to which you want to transfer the call.
3. Tap Complete on the screen to transfer the call.
How to user the conference feature
How to set up a conference call
1. Dial the first conference participant.
2. Press the phone button, tap Conf displayed on the screen when in an active call.
3. Dial the next conference participant.
4. When the person answers, tap Join displayed on the screen to add the person to the existing call.
5. To add another party to the conference call, tap Add.
6. Repeat Steps 3 and 4 to add another person to the conference call.
- To see a list of the conference participants, tap the Details icon on the Conference Call line and then either:
  - Tap a participant name and tap Silence to mute the person.
  - Tap a participant name and tap Drop to drop this person from the conference call.
  - Tap Refresh to refresh the conference details.
  - Tap Back to exit the conference details screen and return to the Phone screen.
How to add a person on hold to a conference call
1. Press the phone button, select your active call.
2. Tap tap Conf or Add displayed on the screen if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Tap Resume to take the call off hold.
5. Tap Join to add the person to the conference call.
How to check FIT voicemail
How to change your voicemail password?
How to log out of a desk phone?

Avaya 9641G Phone

How to log in to a desk phone?
How to transfer a call
The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.
1. Keep the call you want to transfer active and tap Transfer from the screen (if you do not see the Transfer option, press the Phone button.
2. Dial the number to which you want to transfer the call.
3. Tap Complete on the screen to transfer the call.
How to use the conference feature
How to set up a conference call
1. Dial the first conference participant.
2. Press the phone button, tap Conf displayed on the screen when in an active call.
3. Dial the next conference participant.
4. When the person answers, tap Join displayed on the screen to add the person to the existing call.
5. To add another party to the conference call, tap Add.
6. Repeat Steps 3 and 4 to add another person to the conference call.
- To see a list of the conference participants, tap the Details icon on the Conference Call line and then either:
  - Tap a participant name and tap Silence to mute the person.
  - Tap a participant name and tap Drop to drop this person from the conference call.
  - Tap Refresh to refresh the conference details.
  - Tap Back to exit the conference details screen and return to the Phone screen.
How to add a person on hold to a conference call
1. Press the phone button, select your active call.
2. Tap Conf or Add displayed on the screen if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Tap Resume to take the call off hold.
5. Tap Join to add the person to the conference call.
How to check FIT voicemail
How to change your voicemail password?
How to log out of a desk phone?