How to change your Finance Enterprise password

IT Service article relates to: Software & Applications

This article is intended for:

Staff

Last Updated: Tuesday, May 6, 2025

Instructions

Our vendor Centralsquare sets the rules for Finance Enterprise passwords. Finance Enterprise passwords do not sync with your FIT password; if you change your FIT password, it will not change your Finance Enterprise password. Finance Enterprise password expires every 75 days; you will be sent email reminders before it expires.

You must Enroll for Password Self-Service to manage your Finance Enterprise password without the assistance of a technician.

Enroll for Password Self-Service
1. Install the Microsoft Authenticator app on your mobile device. Click on the appropriate button below for your device. Microsoft Authenticator requires Apple iOS 16 or later, or Android 8 or later. Be sure to have your Apple ID or Google Play Store password ready, as you may need it to download apps to your phone.

Follow the steps to complete the app installation and setup. Note: the screenshots/images may vary by device.

Install the app on your mobile device.

Open the app and accept the Privacy Terms to continue

Choose whether to allow optional data collection to help improve the app (this step is optional).

Tap “Sign in with Microsoft” to begin setting up your FIT account in the app.

Select “Work or school account” when asked what type of account you want to add.

Choose Sign In

Enter your FIT email address and click Next.

Type your FIT password and click Sign in.

Complete identity verification. Follow the on-screen instructions to verify via available options (e.g., text, email).

Enter the verification code sent to you to complete the sign-in process.

Your FIT account is now added to Microsoft Authenticator.

Select Yes when prompted to stay signed in for easier future access.

Your FIT account now appears in the app and is ready for use.

2. On your computer go to https://accountportal.centralsquarecloud.com. Recommended: Use an incognito window.
3. Click “2. Forgot password or ENROLL to Manage Credenti…”

Enter your FIT email address: (Example: [email protected]) in the Username field

Provide the Captcha if prompted

Click the “Continue” button
4. An email will be sent to your registered email address. The expiration is 5 minutes, so you must check the email and click the link promptly.

The email will have the following subject: “Password Reset Confirmation – accountportal.centralsquarecloud.com”

The email will be sent from: [email protected]

If you have not completed the steps above and get an email that appears to from CentralSquare treat it as a suspicious email.
5. Review and accept the User Disclaimer

Check the box next to “I, Agree”

Click the “Accept” button
6. Enable Microsoft Authenticator as your verification method

Open the Microsoft Authenticator app on your phone

Select the plus (+) icon in the top right corner of the screen.

Select “Other…”

Scan the QR code displayed on your computer screen

Enter the one-time passcode that appears on your screen then click the “Next” button
7. To complete the enrollment process you must reset your password.
8. Click “Back to home” to be returned to the login screen.

You will receive two emails:

Subject: “Enrollment Acknowledgment – accountportal.centralsquarecloud.com”

Subject: “Password Reset Acknowledgment – accountportal.centralsquarecloud.com”

IMPORTANT: your new password will not have synched with Finance Enterprise until you receive the “Password Reset Acknowledgment” email.
9. Recommended: Complete the steps to Generate Backup Codes.
This is important in case you do not have your registered mobile device with you and need to change your Finance Enterprise password.
Generate Backup Codes
In order to generate back up codes you must first complete the “Enroll for Password Self-Service”.

1. On your computer go to https://accountportal.centralsquarecloud.com. Recommended: Use an incognito window.
2. Click “1. Log In to Application”

Enter your FIT email address: (Example: [email protected]) in the Username field

Click the “Login” button
3. Open the Microsoft Authenticator app on your phone, and enter the code provided in the field on your computer screen. Then click the “Continue” button.
4. Another verification code will then be sent to your FIT email from Centralsquare.

Subject: “ADSelfService Plus Login MFA Verification – accountportal.centralquarecloud.com”

Copy and paste the code from the email, and then click the “Continue” button.
5. In the upper right-hand corner, click the profile icon and then click “MFA Recovery.”

6. You will then be presented with one-time use backup codes. You can save, email, or print these backup codes.

If you run out of backup codes, you can repeat these steps and select “Generate New Codes.” When you generate new codes the old ones become inactive.
Change your Password
1. On your computer go to https://accountportal.centralsquarecloud.com. Recommended: Use an incognito window.
If you have not have not completed the steps to enroll for password self-service, you will not be able to change your password.
2. Click “2. Forgot password or ENROLL to Manage Credenti…”

Enter your FIT email address: (Example: [email protected]) in the Username field

Provide the Captcha if prompted

Click the “Continue” button
3. An email will be sent to your registered email address. The expiration is 5 minutes, so you must check the email click the link promptly.

The email will have the following subject: “Password Reset AND/OR Unlock Confirmation – accountportal.centralsquarecloud.com”

The email will be sent from: [email protected]

If you have not completed the steps above and get an email that appears to from CentralSquare treat it as a suspicious email.
4. Open the Microsoft Authenticator app on your phone and enter the code in the text box, then click the “Continue” button.

DON’T HAVE YOUR PHONE?
Click on the link at the bottom, “Having trouble? Use backup code”

If you selected to use a backup code, you will be presented with a new window. Enter one of your backup codes in the text box, then click the “Continue” button.

5. Enter and confirm your new password, ensure it meets the password requirements displayed on the screen.
6. Click “Back to home” to be returned to the login screen for the Password Self-Service.

IMPORTANT: your new password will not have synched with Finance Enterprise until you receive the “Password Reset Acknowledgment” email.

The email will have the following subject: “Password Reset Acknowledgment – accountportal.centralsquarecloud.com”

The email will be sent from: [email protected]