On Friday, January 10, Room C305B will no longer be the Faculty and Staff TechHelp location; front-line walk-in tech support will be consolidated to one location in the Feldman Center: Room C307A. This change is part of our ongoing effort to improve and streamline support processes to enhance the user experience across campus as announced […]
FIT will be closed for the following ten (10) Fridays during the summer of 2019: Friday, May 31, 2019 Friday, June 7, 2019 Friday, June 15, 2019 Friday, June 21, 2019 Friday, June 28, 2019 Friday, July 12, 2019 Friday, July 19, 2019 Friday, July 26, 2019 Friday, August 2, 2019 Friday, August 9, 2019 […]
1. Set your password security responses Only students who set up their security responses can use the “Forgot Your Password” tool. Take five minutes to fill out your answers to restore access to your account even when TechHelp is closed.http://bit.ly/pwsecurity 2. “Forget” FITAIR before your change your password Your phone and other […]
Welcome Summer Session Students. If you are new to FIT we invite you to review the IT Welcome Guide for Students to be prepared and start your semester off the right way. If this isn’t your first semester at FIT, we hope you’ve completed all the steps you need to be prepared, not sure; its okay […]
An email spoofing FIT’s TechHelp was sent to some employees, who correctly identified the message as a Phishing attempt. If you received an email with the Subject: ALERT: Email Scams at FIT, do not click on the links and report the email as Phishing. The email is not from the Division of Information Technology. If you […]
The TechHelp team is enhancing the process for remotely accessing your desktop when providing assistance. Starting on June 16, your consent will be required before TechHelp can take temporary remote control of your desktop. The process will include the following steps: 1. A prompt will appear on your screen requesting permission for the TechHelp team […]
We know no one likes to wait, that is why we are happy to announce that starting December 8, 2014, our menu options when you call TechHelp will be shorter. Previously, it took a 1 minute 45 seconds before you heard the option to speak to an IT Support Technician, now it will take less […]
Did you know that you can access any submitted TechHelp tickets online? Visiting the TechHelp Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.