What to do if you forgot your FIT Password

To use this option you must have already completed your Password Security Questions if you have not done this prior to forgetting your password or your password expiring this process will NOT work and you must contact TechHelp to obtain a new password.

1. Go To Password Help Center

Go to https://sites.fitnyc.edu/pwm/public/ForgottenPassword or click on the “Password Help Center” link on MyFIT

What to do if you forgot your FIT Password

2. Forget Password

 If you accessed through MyFIT and not the link provided above – you will need to click on “Forgotten Password” to continue to the Forgot FIT password tool.

What to do if you forgot your FIT Password

NOTE: If you have not setup your password security questions, you will not be able to use the Forgot Password tool. Please contact TechHelp, then setup your password security questions.

What to do if you forgot your FIT Password

If you have not setup your password security questions, you will get the following message –
“does not have a configured response”. Please contact TechHelp, then setup your password security questions.

What to do if you forgot your FIT Password

3. Enter Your Information

Enter your FIT Username and click “Search”

What to do if you forgot your FIT Password

4. Answer Your Security Questions

Answer the questions provided (the 2nd question will be the answer you provided when you setup your password security questions). Click “Show Responses” to make your answers visible.

What to do if you forgot your FIT Password

5. Check your Responses

Check that you have typed your answers correctly then click “Check Responses”

What to do if you forgot your FIT Password

6. Set New Password

Following the password requirements, fill-in the “New Password” and “Confirm Password” fields -then click “Change Password”. Note to see what you have typed you may click on “Show Passwords”