The TechHelp Ticketing System will be unavailable for Emergency Maintenance until approximately 4:30 PM. During this time individuals will not be able to check the status or create new tickets using the Self-Service website at techhelp.fitnyc.edu. Individuals can send emails directly to firstname.lastname@example.org and new tickets will be auto-generated or they may contact TechHelp. TechHelp and other IT […]
Recent history of planned and unplanned maintenance.
Resolved December 12 at 9:30 am Firefox Quantum is no longer being blocked by Sophos. If you are still experiencing problems, please try rebooting your computer. Contact TechHelp if you require further assistance. Original Message December 11 at 11 am Sophos, the virus protection software, is blocking Firefox Quantum on Windows computers. Individuals are unable to […]
Resolved December 6 at 10:40 AM Internet Services have been restored. If you still experience problems connecting to the Internet try rebooting the device you are using. Original Message December 6 at 9:15 AM Our teams are working to address and restore Internet services on the 3rd Floor of the Feldman Center. Additionally, we are […]
Resolved December 5 at 11:38 AM All Online Ordering options for PrintFX and FabLab are now functioning www.fitnyc.edu/printfx/online-ordering.php. Original Message December 5 at 10:57 AM PrintFX and FabLab are unable to receive submissions from the On-Campus server deposit option at this time. As we are working to restore this service, please follow the instructions for […]
Resolved November 29 at 11:36 AM Pay for Pring services have been restored. Original Message November 29 at 8:27 AM Pay for Print services are currently unavailable. Clients will not be able to release a print job. We are working diligently to restore services.
Today, November 27 at 11 AM our Cable TV vendor and on-site support team will be performing an emergency reboot of the Cable TV services in an attempt to resolve reports of pixelated channels. The reboot will take 5 to 15 minutes. Thank you for your cooperation as we continue to support FIT services.
Resolved November 27 at 9: 30 AM Pay for Print service have been restored. Original Message November 27 at 9:07 AM Pay for Print services are currently unavailable. Clients will not be able to release a print job, and print release stations will display a “Gateway Timeout” error. We are working diligently to restore services
Resolved November 13 at 2:08 PM Pay for Print services are currently available. Original Message November 13 at 1:38PM Pay for Print services are currently unavailable. Clients will not be able to release a print job, and print release stations will display a “Gateway Timeout” error. We are working diligently to restore services