IT Core Values Word of the Month program

The Division of Information Technology has a set of commonly-held values which define our culture and beliefs as an organization. Civility, teamwork, customer service, professionalism, and accountability. These five words chosen by our IT staff are the building blocks of our core values statement:

Our IT values are part of our DNA. They guide the way we work with the FIT community, and with each other. Through civility, teamwork, accountability, professionalism and customer service, we have created a vibrant culture where ideas can blossom, people can thrive and success can flourish. In all of our relationships, we will demonstrate unwavering commitment to our core values.

To keep these five IT core value words and the overall statement, front and center, in our workday and in our lives, we will be launching a recognition program. Our IT Core Values Word of the Month program will highlight each of our core value words, a different word each month.  Below are some examples of how IT Staff have either witnessed, experienced, or demonstrated each of the core value words.  Coming in December, “customer service”.

 

Accountability

  • At my AFP meetings I never lack anyone in my team offering to take ownership for a task. As we discuss items each and everyone will say ‘I have that’. It’s great having confidence that each and everyone takes accountability to get things done. Great team spirit!

    Francine Post
    Francine Post, Director, IT Administration, Finance and Planning
  • Rori Smith stepped up to the plate!  Upon learning that another department of the college was not familiar with Google Team Drive she took initiative and offered to provide training for that area.  

    Blankperson
    Anonymous IT Staff
  • I want to mention Kaicho Lam.  Kaicho took personal accountability in researching a solution to a problem we were having tracking users who may have downloaded copyrighted material.  The problem arose when we switched from public to private IP space, thereby making it difficult to track.

    Blankperson
    Anonymous IT Staff
  • Stephenie was asked to provide information to the team. She was busy at the time but gave a specific time that she would have the answer by.

    Blankperson
    Anonymous IT Staff

Professionalism

  • Margarat Nawrot works directly with our OGC and Financial offices to manage and process our contract requests.  The level of professionalism Margaret demonstrates as she faces the challenges of performing this task is commendable.  Margaret, thank you for all the help you give to our team in order to support our contracting needs.

    Doris Berger
    Acting AVP, Business Intelligence
  • I am impressed with Sal Rando’s level of professionalism.  He is highly accountable, proactive and energetic!  Sal follows up on anything I ask of him; he takes the time to review and research issues and provide timely responses.  Sal also seeks out opportunities to make things better.  Two examples are his work on reducing our backup disk space needs to save money, and his careful oversight of our monitoring system. Thank you Sal!

  • M.E.T.S. Senior Supervisor Kelly Dempsey (bottom) and new Staff Technologist Michael Williams (left) learn modern IP-based audio workflows as part of a recent FIT venue modernization (Summer 2018). Look at this professionalism on display.

     

    Unnamed

Customer Service

  • The Media team was extremely helpful in getting us ready for our holiday party! Thanks for the teamwork!

    Francine Post
    Francine Post
    Director, IT Administration, Finance and Planning
  • We would like to thank you for providing several of the best IT staff to work with us during the Global Fashion Management seminar. To say that this assistance had a strong impact on the success of the international GFM seminar isn’t an overstatement. 

    Blankperson
    FIT Faculty
  • I would like you to know that we here in Academic Affairs are extremely grateful for the level of customer service and partnership your team has shown us. 

    Every single time that we have had an issue with our presentation or video conferencing screen set-up, we have been able to call Media with confident certainty that we will be assisted thoroughly and in a more timely manner than what seems possible.  

    Blankperson
    FIT Staff
  • I want to thank you and your colleagues Michael Williams and Shavon Meyers for all your incredible technical expertise and support in making my SXC 350 digital presentation course a major success.

    Blankperson
    FIT Faculty
  • We got a call from an upset manager regarding a critical data error.  Sal Rando was able to check that no data was lost.  We forwarded this information to the area, much to their relief and gratitude.
    This is a great example of customer service at its best.

    Blankperson
    Anonymous

Teamwork

  • The Enterprise Applications team works together all the time to help solve problems and/ or help discover new solutions to current processes.

    Screen Shot 2018 11 25 At 9.37.10 PM
    Judy Duncan-Allen
    Manager, Enterprise Applications & Client Support
  • We have had an immediate need to move document imaging into BDM from NolijWeb.  Alison O’Connor and Erica Horowitz jumped right into help with the transition without being asked to do so.  

    Screen Shot 2018 11 25 At 9.53.34 PM
    Jean Myles
    Information Management Specialist, Enterprise Applications
  • Called Cesar Sunday morning because Banner was down / unavailable….. He was able to get it up within minutes! That’s teamwork!

    Screen Shot 2018 11 25 At 9.46.04 PM
    Reuben Marcus
    Manager, Portal and Web Services - Enterprise Applications
  • Joe Lucca successfully resolved an issue with the Nolij Tools connecting to a database.

    Screen Shot 2018 11 25 At 9.53.34 PM
    Jean Myles
    Information Management Specialist, Enterprise Applications
  • I would like to thank my wonderful team for the great collaboration, hard work and the fun times we have planning fabulous events!

    Francine Post
    Francine Post
    Director, IT Admin, Finance, and Planning
  • Meredith was leaving for the day and Bill, who was running late to a meeting, offered to check on something for her with someone who might be at the meeting. Meredith thanked Bill and told him “It’s totally not your job, and only if you run into him.” Bill comes back to the office and tells Meredith “We’re a team! That’s what we do.” (Or something to that effect…) But you get the point. What’s more, the issue Bill was offering to check on had been negatively impacting other team members in the Feldman building. So he displayed teamwork not only toward Meredith, but also toward his team members who reside in another area of the college from where he does. Well done Bill! 🙂

    Blankperson
    Anonymous, IT Staff

Civility

  • The Media team was extremely helpful in getting us ready for our holiday party! Thanks for the teamwork!

    Blankperson
    Anonymous, IT Staff
  • Several of our co-workers keep a bowl of delicious chocolates on their desk and always replenish it for visitors.  That is a friendly and nice gesture!

    Blankperson
    Anonymous, IT Staff
  • Francine watered my money tree =]

    Photo of Employee Dana
    Dana Viscosi
    Department Coordinator, Enterprise Infrastructure / Network & Telecom
  • I witnessed an administrative assistant asking an IT employee how their sick family member was doing.  I appreciated their compassion for another person.

    Blankperson
    Anonymous, IT Staff
  • Our Public Safety officer always has a friendly greeting for staff as they come to work, and it really helps start the day in the right mood.  Thanks Jake!

    Rick Hoar
    Rick Hoar
    Executive Director, Media & Event Technology Services
  • Today I received a compliment from a colleague on a completed project I was a part of.

    PK
    Patricia Krakow
    IT Training Associate, IT Admin, Finance, and Planning
  • Michael Gluck is the best! He brings in baked goods and leaves them in 333-13th floor pantry to share with his colleagues. Thanks Mike for thinking of us!

    MN
    Margaret Nawrot
    Department Coordinator, IT Admin, Finance, & Planning
  • I have witnessed situations where members of IT have been confronted by an uncivil person.  The IT members remained calm and helped the person understand they are only trying to help. The result was the situation got resolved and the person then realized how they had been behaving and apologized.

    Headshot of Former CIO Greg Fittinhoff
    Greg Fittinghoff
    Vice President and CIO