Shortly after 9 AM on June 21 Feldman Center was evacuated due to smoke conditions, a fire in the basement was deemed to be the cause, and all campus buildings were evacuated. There were no injuries, and the fire has been put out. FDNY remains on site and is evaluating the smoke conditions and damage. We are […]
Welcome Summer Session Students. If you are new to FIT we invite you to review the IT Welcome Guide for Students to be prepared and start your semester off the right way. If this isn’t your first semester at FIT, we hope you’ve completed all the steps you need to be prepared, not sure; its okay […]
FIT will be closed for the following eleven (11) Fridays during the summer of 2017: Friday, May 26, 2017 Friday, June 2, 2017 Friday, June 9, 2017 Friday, June 16, 2017 Friday, June 23, 2017 Friday, June 30, 2017 Friday, July 14, 2017 Friday, July 21, 2017 Friday, July 28, 2017 Friday, August 4, 2017 Friday, August […]
An email spoofing FIT’s TechHelp was sent to some employees, who correctly identified the message as a Phishing attempt. If you received an email with the Subject: ALERT: Email Scams at FIT, do not click on the links and report the email as Phishing. The email is not from the Division of Information Technology. If you […]
The college is closed for Winter Recess beginning Friday, December 23, 2016, and will re-open Tuesday, January 3, 2017. As a reminder, when the college is closed the Administrative Office at FIT are also closed – including the Division of Information Technology. If you have questions while the college is closed, please visit our FAQs at it.fitnyc.edu/get-help/faqs. […]
The TechHelp team is enhancing the process for remotely accessing your desktop when providing assistance. Starting on June 16, your consent will be required before TechHelp can take temporary remote control of your desktop. The process will include the following steps: 1. A prompt will appear on your screen requesting permission for the TechHelp team […]
We know no one likes to wait, that is why we are happy to announce that starting December 8, 2014, our menu options when you call TechHelp will be shorter. Previously, it took a 1 minute 45 seconds before you heard the option to speak to an IT Support Technician, now it will take less […]
Did you know that you can access any submitted TechHelp tickets online? Visiting the TechHelp Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.