On July 17 from Noon – 4 PM, RCN will be performing maintenance to restore the Cable TV channel quality. During this time HD Channels will be unavailable and there may be addition disruptions to service. Thank you for your support as we continue to maintain and improve FIT systems and services.
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On Monday, July 17 from 7 AM to 4 PM the Division of Information Technology will be performing upgrades to Web Help Desk the online ticketing system. During this time individuals will not be able to check the status or create new tickets using the Self-Service website at techhelp.fitnyc.edu. TechHelp and other IT units have made […]
On July 25, 2017, FIT migrated our Financial System, BiTech, to the Cloud Environment. With this migration the use of Citrix to access BiTech became required; Citrix is an application management tool that supports access to the BiTech Cloud environment. This upgrade allowed for additional security and easier service management for the College. Please note if you use […]
Jul 20: Patch Deployment for R25, FARS, TechHelp Self-Service Ticketing, and Pay for Print 8AM – 9AM
The Division of Information Technology regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Thursday, July 20 we will be deploying patches for R25, FARS, TechHelp […]
Cybercriminals are increasingly targeting you through your smartphone. Attackers send texts that trick you into doing something against your own best interest. This type of security attack is called SMiShing, short for “SMS phishing” trick the target into downloading a Trojan horse, virus or other malware onto their cellular phone or other mobile devices or trick the target into revealing […]
Resolved RCN restored Cable TV service for 333 7th Avenue Update July 7 at 9:15 AM RCN will be on campus this morning to investigate and make necessary repairs to restored Cable TV service to 333 7th Avenue. Original Message July 6 at 12:49 PM All Cable TV Channels are unavailable at this time at […]
Resolved Thursday, July 6 at 12:20 PM Interruption of phone services has been resolved. Original Message Thursday, July 6 at 9:30 AM We are currently investigating issues with the FIT phone network. We have reports that some calls from outside the campus are unable to connect to FIT extensions. There are no reports of issues […]
Resolved July 2, 2017, at 11:44 PM Original Message July 2, 2017, at 10:44 AM We are receiving reports that individuals are unable to print using the Pay for Print services. Those attempting to print receive the error – “Error: Trying to reconnect to PSPrintSvr…” We are investigating and working to restore services.
In preparation for the new fiscal year, beginning on July 1, 2017, the Bi-Tech system will unavailable on Friday, June 30th from 8 am to 5 pm. Thank you for your cooperation as we continue to maintain and support FIT Systems.