December 2 at 10:15 am The email feature in Web Help Desk has been restored. December 2 at 9:17 am The email technician and client features in the ticketing system, Web Help Desk, are not functioning at this time. The ability to create tickets via email is still functioning. Clients will receive information about tickets […]
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The holiday season can be a particularly busy time for many of us. It’s also a time when cyber-thieves can take advantage of our distractions to steal our personal information and our money. Below are some ways to stay cyber-safe over the holidays and into the new year. Beware of Fake Emails Cyber criminals […]
All Systems are Up. There is no planned maintenance for today or all planned maintenance for today has been completed. Are you having a problem? You can contact us or find answers in our FAQs. It is possible you are the first person to report an outage as soon as we confirm that the outage […]
November 29, 11:52 am The Network team has restored the impacted hardware and service is restored. Our team will continue to monitor the situation to ensure service is stable. November 29, 10:45 am An equipment malfunction caused a network disruption for classrooms on the fourth, and fifth floors of the Feldman Center and the impacted […]
The Division of Information Technology regularly deploys patches to fix or improve computer programs or supporting data. Patch deployment is a critical part of maintaining the security of FIT systems and the FIT network; fixing security vulnerabilities, bugs, and improving overall performance. On Thursday, December 1st we will be deploying patches for Bi-Tech, DARS, BDMS, […]
November 22, at 2:58 pm Our phone service provider, RCN, has reported a major outage in the NYC area that is causing issues with placing most outgoing calls from campus. We will update you as soon as we have more information from RCN. November 22, at 12:32 pm Our telecommunications team is investigating and working […]
On Monday, November 14, Adobe announced the immediate release of Adobe CC 2017. We understand that Adobe is encouraging many people to upgrade to Adobe CC 2017, and many may choose to upgrade their personal computer. However, software upgrades in the FIT computer labs and classrooms are conducted annually before the fall semester to allow […]
Today, Friday, November 18, from 3:15 to 4:15 pm, an emergency reboot of multiple servers is required. During this time, MyFIT, Bi-Tech, Banner, and Banner Related Services will be unavailable. Questions? Comments? Email TechHelp@fitnyc.edu or call 212 217.HELP (4357). Thank you for your cooperation as we continue to improve and update FIT systems.
On Tuesday, November 22, from 6 am – 7 am, IT will be testing the internet circuit redundancy for the FIT network. During this time, wired and wireless internet service may experience reduced internet speeds or sporadic outages. Questions? Comments? Email TechHelp@fitnyc.edu or call 212 217.HELP (4357). Thank you for your cooperation as we continue […]
November 17 at 12:15 AM All BiTech, Banner, and Online Information Services have been restored. November 17 at 11:34 AM BiTech, Banner, and Online Information Services are currently unavailable. We are investigating and working to restore all services.