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TechHelp on the Weekends

TechHelp on the Weekends

What is the best way to get TechHelp on the weekends and after 5pm during the week? I recall some type of work request ticket system but I can’t find it on this TechHelp page. Matthew Answer: The best way to reach TechHelp on the weekends is to email us at techhelp@fitnyc.edu. There is limited […]

December 16, 2014 | By | Reply More
Dec 16: Ticket System Restored

Dec 16: Ticket System Restored

The TechHelp Ticketing System has been restored and is back up.  

December 16, 2014 | By | Reply More
Dec 16: TechHelp Ticket System is down

Dec 16: TechHelp Ticket System is down

The TechHelp Ticking System is currently down. Support is working on the issue and we will update the status on the IT site as soon as we have more information.  

December 16, 2014 | By | Reply More
Winter Recess IT Hours

Winter Recess IT Hours

  The college is closed for Winter Recess beginning Wednesday, December 24th through Thursday, January 1st. As a reminder, when the college is closed the Administrative Office at FIT are also closed – including the IT Department. If you have questions while the college is closed, please visit our FAQs at it.fitnyc.edu/faqs. You may also […]

December 15, 2014 | By | Reply More
3 Reasons You Don’t See Your Grades Yet

3 Reasons You Don’t See Your Grades Yet

“Why don’t I see my grades yet?” This is a question we receive frequently as the end of the semester approaches. We know how important grades are to you. That is why we wanted to share our involvement in the process. The IT department assists the Registrar with making the links for grades available within […]

December 15, 2014 | By | Reply More
New TechHelp Phone Menu

New TechHelp Phone Menu

We know no one likes to wait, that is why we are happy to announce that starting December 8, 2014, our menu options when you call TechHelp will be shorter. Previously, it took a 1 minute 45 seconds before you heard the option to speak to an IT Support Technician, now it will take less […]

December 4, 2014 | By | Reply More
Dec. 3: 333 7th Avenue Telephone and Computer Service Restored

Dec. 3: 333 7th Avenue Telephone and Computer Service Restored

To the FIT Community: Telephone and computer services have been restored to the offices at 333 Seventh Avenue. Thank you. Loretta Lawrence Keane Vice President for Communications and External Relations

December 3, 2014 | By | Reply More
Dec 3: 333 7th Avenue Telephone and Computer Services Down

Dec 3: 333 7th Avenue Telephone and Computer Services Down

To the FIT Community: This email is to notify you that the FIT offices located at 333 Seventh Avenue are currently without telephone and computer service. Systems should be operational within the next 30 minutes. Thank you. Loretta Lawrence Keane Vice President for Communications and External Relations

December 3, 2014 | By | Reply More
Dec. 1: Email Messaging Delayed

Dec. 1: Email Messaging Delayed

Due to a mass email blast sent internally from the college, our email system is experiencing delays. If you need assistance in sending mass emails please contact TechHelp to discuss creating a ListServ.  

December 1, 2014 | By | Reply More
Nov. 25: Webpages Available

Nov. 25: Webpages Available

Our server issues have been fixed and you may now edit again. Publishing has also resumed. Norma S. Campbell Web Content Coordinator, Fashion Institute of Technology

November 25, 2014 | By | Reply More